I paid for express shipping for one package and 2 day for another package, it didn't come in time. I am annoyed because it cost an additional $30 (in total for both pacakges). Terrible shipping serv... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company has HORRIBLE customer service. You cant email them. You are hold until you need food and water and still no answer or you are disconnected. Their AI answering service is nothing more th... See more
I will never purchase from them again. Their material quality is terrible and giving SHEIN. They have terrible customer service and will not help you if your package is lost. If you see an item you li... See more
I went to the Pac fair. Princess Polly asked if they had my size in jeans she walked away, came back and avoided me terrible customer service would not go back all the girls working there no one inter... See more
Company replied
Company details
Contact info
2.4
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Princess Polly
After seeing reviews from the UK I was sceptical of buying from here however my order arrived in 5 business days and the quality of the dresses was great!
11 February 2026
Unprompted review
Obsessed!
I was so skeptical ordering from the store based on the reviews, but so glad I took the chance! 4/4 (a skirt, a dress, two tops) pieces I got were amazing quality and true to size. I ordered from the US site and it was fast delivery.
24 January 2026
Unprompted review
The clothes are to die for and they…
The clothes are to die for and they ship So fast! I love princess polly it is my favorite store ever!!
4 February 2026
Unprompted review
Additional Unclear charges.
Ordered an item from a .co.uk website. Paid with Apple Pay, but then was charged a lot more than the total. This was apparently due to extra charges as company is in the US. This is not made clear and they couldn’t care less when I messaged them immediately to say I wanted to cancel the order due to unclear charges. Avoid.
2 February 2026
Unprompted review
Shirred micro shorts set.Brpwn Kinkirk…
Shirred micro shorts set.Brpwn Kinkirk pants..Got from US store..never again. SHein.quality fabric..cut for some weird figure..the pants blouse out at side of leg...the shorts dont fit right. The fabric is cheap...Lost $200.. reselling immediately on Depop..as return system, I'll lose more...Never again..a lot of money lost..gone on rubbish..its unwearable...
3 February 2026
Unprompted review
I <3 princess polly
I love princess polly, they always have such helpful coupon codes and the most comfortable, flattering clothing. the site is organized and very user friendly!! Love this company!!
30 January 2026
Unprompted review
My items arrived super fast
My items arrived super fast! Sizing is true to size
28 January 2026
Unprompted review
claw clip
shipping & the shirt i had ordered were amazing, but i had ordered a claw clip & it came in broken to pieces with no care in the packaging
23 January 2026
Unprompted review
Reply from Princess Polly
We appreciate the love! We take pride in offering the best customer experience. We are happy our team was able to assist you! 🫶
lovely brand
lovely brand, everything comes so
fast and always looks exactly like the picture if not even better. one of my fav brand for sure
11 January 2026
Unprompted review
Reply from Princess Polly
Thank you for sharing the love! We take pride in offering the best clothing options and customer experience. 🫶💗
Buyers Beware
Buyers Beware! I placed two orders and both were delivered to the incorrect address on the same day (pictures provided to company). Told to wait five days and then to reach back out for a refund. On the 6h day I was provided a refund for the less expensive of the two orders. Customer service told me their policy is to only refund one order per customer and that I will need to file a claim with the delivery service. The delivery service was OnTrac which is also a scam of a company that does not have a phone number and doesn’t not respond to customers. Still fighting to get a refund. Avoid Princess Polly at all cost. They do not care about their customers.
10 January 2026
Unprompted review
Reply from Princess Polly
Hi there,
Thank you for the review.
We apologize for the issues you've had receiving your orders. This is definitely something we do not want our customers to experience. You can reach out to us at hi@princesspolly.com, our team would be happy to assist you with this.
Love this company
I'm really confused about the negative reviews for this company. I discovered Princess Polly and have become obsessed. They have a petite section that is real petite sizing (for girls 5'3'' and shorter). This is so important to me as a petite woman. I live in Australia and I get my package delivered to me same day. The minimum spend for same day shipping is the cheapest of any company I have seen. I find the quality of the clothes great.
19 December 2025
Unprompted review
True to the site my order was…
True to the site my order was dispatched the same day. The item quality various from piece to piece however most of what I’ve ordered has been true size and delivered on time consistently.
25 November 2025
Unprompted review
Reply from Princess Polly
Thank you for the review. We take pride in offering the best clothing options and customer experience! 💗
Recommend staying away from this scam…
Recommend staying away from this scam of a company. They charged me twice for the same order 2 months later, I’ve not been able to have this absurd made-up charge reversed. Despite reaching out several times and explaining the situation, I keep getting automated replies that have nothing to do with the issue at hand. Customer service is an abysmal and a quick search online shows that they don’t care and seem to scam many customers that end up needing to dispute their charges with their bank. Just avoid altogether, the cheap quality is not worth the hassle and the potential of you paying 2x what the original cost was, in case they decide to randomly charge you a full total again (for nothing)
26 December 2025
Unprompted review
Reply from Princess Polly
Thank you for sharing the feedback about your recent experience. Please know this is not the standard we uphold at Princess Polly, and we’ll be addressing this with our team as a priority. We’d love to get this resolved for you ASAP, so we've sent you a request for your order details. Alternatively, please send us an email with your order information to hi@princesspolly.com.
This store has a horrible return and…
This store has a horrible return and exchange policy. I purchased a few items before Thanksgiving and they would not allow an exchange the day after Christmas.
26 December 2025
Unprompted review
Reply from Princess Polly
We appreciate your feedback. While we generally accept returns within 30 days of purchase, we'd love to look into this further for you. Please send us an email with your order details to hi@princesspolly.com and our team will be in touch to help.
return charges
the dress was great but the sizes were off so i had to return it to exchange. they don't have prepaid slip to return so it costs a lot of money and i wouldn't do it again honestly
21 November 2025
Unprompted review
Reply from Princess Polly
Hi there,
Thank you for your review.
We’re sorry to hear that your dress did not fit as expected. We offer free exchanges and returns for store credit on all domestic orders. If you would like help submitting your return please email us at hi@princesspolly.com — our team will be happy to assist you.
SAVE YOUR MONEY
I ordered it for the first time the clothes felt like absolute dog 💩. the fitting is weird and the clothing is uncomfortable please save your money. just one wash and it’ll be completely ruined trust me
23 December 2025
Unprompted review
Reply from Princess Polly
Hi there,
We are sorry there is an issue with items from your order. This is definitely not something we want our customers to experience. You can reach out to us via email at hi@princesspolly.com, please send photos of the damaged items, our team would be happy to assist you with this.
Stylish clothing
Stylish clothing. Website is easy to navigate. Quick shipping. Love to order from Princess Polly.
22 December 2025
Unprompted review
Reply from Princess Polly
Thanks for sharing the love! We are so happy you've enjoyed ordering from our site. 🤍
Miami store fav!
Every time I’m in Miami I go to the store and have a great experience with customer service and support! Love it
21 December 2025
Unprompted review
Reply from Princess Polly
Thanks for sharing the love 🤍 Can’t wait to see you IRL again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.