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See what reviewers are saying

Rated 5 out of 5 stars

I initially gave this company a negative review, however the new owner Josh contacted me and sorted the problem out. I will now order from here again

Rated 5 out of 5 stars

Just done my first order with them as my usual place didn't have my preferred product in stock. VERY impressive in terms of rapid comms and dispatch, very reasonable price and arrived as promised time... See more

Rated 5 out of 5 stars

Prime vape in bristol is my favourite vape shop and pretty much the only place I buy vape juice and coils. I order online and my order is always ready exactly on time. Amazing choice of flavours and f... See more

Rated 5 out of 5 stars

A great selection of products are always available, the staff in store are friendly, and online deliveries arrive on time. The best vape shop I've had the pleasure of shopping with. My latest devic... See more

4.7

Excellent

TrustScore 4.5 out of 5

575 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great company…

I buy Bateman's clotted custard and custard slice, very nice flavour. And prime vapes dispatch same or next day. Very happy.

25 March 2026
Rated 1 out of 5 stars

Order didn't arrive

Placed an order 9 days ago with paid 2‑day tracked delivery, and it still hasn’t arrived. When I checked the website, the tracking shows the order is still “awaiting fulfilment.” Really disappointing service — I wouldn’t recommend this company and won’t be ordering again.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

First time used them: very impressed

Just done my first order with them as my usual place didn't have my preferred product in stock. VERY impressive in terms of rapid comms and dispatch, very reasonable price and arrived as promised time wise. To be trusted and used again.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Prime vape bristol

Prime vape in bristol is my favourite vape shop and pretty much the only place I buy vape juice and coils. I order online and my order is always ready exactly on time. Amazing choice of flavours and friendly staff well recommended

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Prime vape in bristol.

Prime vape in bristol has been my go to vape store for a few years now. They always have an amazing choice of vape flavours and really well priced. The staff are friendly and really know their stuff.i always order vape juice online and my order is always ready exactly on time. Definitely well recommended

25 October 2025
Rated 5 out of 5 stars

Great service and quick posting.

I've bought many items and there has never been an issue. I love to receive my box of salts as the guys at Prime Vapes always put a little treat inside. I rang them the first time I bought flavoured salts and they were extremely polite and helpful.

24 November 2025
Rated 5 out of 5 stars

Number One for all things Vaping!

Very easy to navigate and place order on the website. Everything I needed was available. Great value for money. My go to for everything I need for my vape. Very speedy delivery, ordered and received in just 2 days. Perfect!

24 November 2025
Rated 5 out of 5 stars

Great company

Great company, My order arrived so quickly, and boxed well.
They answer questions quickly too, and are very helpful in telling you the answer.
Will always buy from this company now as the prices are great.
Thank you Prime Vapes for a great service.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

My 1st order with Prime vapes arrived quickly and securely. To my surprise and delight there was a hand written note in there apologising that there had been a stocking error on the website, these things happen. What a great personal thing to do.
So thank you for that whoever you are.
I will be ordering from yourselves again.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Great prices -INSANELY fast delivery

Great prices, plenty of multi-buy deals and INSANELY fast delivery.... ordered 3pm yesterday, delivered 9am this morning - 5-Stars all round! Previously, they even called me 10 minutes after placing an online order to inform me of a stock issue and recommended a replacement - very customer-focussed company

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent communication whilst ordering
So easy and quick delivery
Real nicer flavours too
Ross was really helpful with my order and i’ll definitely recommend and reorder

21 August 2025
Unprompted review

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