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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers are really happy with the user experience, finding the platform easy to use and appreciating its ability to create engaging and dynamic presentations. People often highlight the non-linear navigation and visual appeal as significant improvements over traditional presentation tools, noting that it helps with information retention and audience engagement. However, some people were dissatisfied with the subscription and payment processes. Several customers reported difficulties with subscription management, including issues with automatic renewals and cancellations after free trials. There were also concerns about additional charges for certain features, even for members, and issues with the import of PowerPoint presentations.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that Prezi helps them create... See more

Subscription

Users describe negative interactions with subscription. Many reviewers report being charged for annual... See more

Payment

Customers express widespread dissatisfaction and frustration with payment processes. Many reviewers report... See more

Product

Reviewers highlight ambiguous aspects of the product. While some customers praise its creativity, AI... See more

Website

Clients share ambiguous opinions on the website. Some reviewers praise the visually appealing redesign and... See more

Based on these reviews

Rated 3 out of 5 stars

I have only recently become a prezi fan. I use it for my day to day teaching, and have paid for an Edu Plus plan for the last 11 months. Yesterday, the app suddenly decided I wasn't allowed to be on... See more

Company replied

Rated 4 out of 5 stars

I had to give a presentation about communication. I've already used Prezi, so I thought it'd be interesting to perest Prezi by Prezi. I had to learn a couple of new things to manage it, but is was ok.... See more

Rated 4 out of 5 stars

My subscription was automatically renewed after a year. I must have given permission for this when I signed up in my haste (because features had to be unlocked by paying). Now, after a year, the pri... See more

Company replied

Rated 4 out of 5 stars

So much better than a normal slide show, giving the sense of where people are in a talk is fantastic and how things relate is such a step up. Some aspects still tricky and because it costs so much I h... See more

Rated 5 out of 5 stars

Loving Prezi. However, the main issue is forwarding the presentation to others. It is being sent with Prezi link, and others are able to view my dashboard. Please suggest how to send stand-alone prese... See more

Rated 5 out of 5 stars

I discovered Prezi four years ago, and since then, I honestly can't imagine going back to traditional presentation tools. It's completely changed the way I present, especially when I'm pressed for t... See more

Rated 4 out of 5 stars

The Prezi software is great - I was using it first time for my course presentation. The issue I had was with the payment. I had a cancelled the free subscription after a week, but was offered a... See more

Rated 1 out of 5 stars

Looks great and the marketing is obviously spot on with the fact that it can do everything. However, when you get into it, it just has a mind of it's own. You will need to used Chat GPT to create a pr... See more

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Rated 5 out of 5 stars

Hello, Prezi I've been with Prezi for six years, since your time with Adobe, and then with the brilliant technology, with which I am very satisfied and happy. Especially with the security provided... See more

Rated 5 out of 5 stars

Great product in terms of creativity and AI integration! I was blown away by all the stuff I could do with it (see link below). I was sad the price to extend beyond the trial was so steep… So many cre... See more

Rated 5 out of 5 stars

Prezi is not only changing my presentations, but my way of looking at an issue: I no longer see a linear set of issues, all linked and at the same size, but a bursting graph of related things, some bi... See more

Rated 4 out of 5 stars

It’s nice and worthy the unique thing I would change is the price. If it’s free more options, I think you could win more. Despite this I will use the free mode of Prezi because the thing that made m... See more

Rated 5 out of 5 stars

I love the non-linear way of make my presentation, jumping where i want, going back to compare issues etc. I also love those many tamplates to start a new presentation. Unfortunately can not find AI... See more

Rated 1 out of 5 stars

I asked to cancel the trial before the period ended (14 days), but was still charged, still awaiting customer service feedback. Before that, no emails from Prezi in my email nor spam, neither after r... See more

Company replied

Rated 5 out of 5 stars

Strongest visual impact. Prezi gives the strongest visual impat in presentations. The movement adds dinamics to all the presentations and catch the attention of the people. Sadly, I noly have free ve... See more

Rated 1 out of 5 stars

DO NOT SIGN UP! This company will NOT inform you when your free trial period is over and will automatically charge you stupidly expensive fees. (Around $400AUD) And they will NOT refund you even if... See more

Company replied

Rated 1 out of 5 stars

Requested a refund and cannot use software, they confirmed even though it states after 14 days they will charge. There is no going back, I missed the cut off due to family and personal reasons out... See more

Company replied

Rated 1 out of 5 stars

Took out a free trial. Tried to cancel it, thought it was done, just been informed that they won’t refund a YEAR subscription even though I’m a student. No refund for services not yet given? Disgusti... See more

Company replied

Rated 1 out of 5 stars

My experience with this website has been downright horrible. While working on my presentations, it would frequently glitch, causing significant inconvenience. And then, when I tried to download my pro... See more

Company replied

Rated 5 out of 5 stars

I enjoy having access to many templates from which to choose. It would be great to have more that are geared more toward classroom lessons since I use them to teach government and economics courses.... See more

Rated 5 out of 5 stars

Blows the doors off of stale 2d linear blah blah boring every single time. The way Prezi navigates is so fluid nonlinear and pleasing to the eye, the format can be novel and memorable to stakeholder... See more

Rated 5 out of 5 stars

Prezi has done a great job because. It is not only about showing information but also creating content. I really enjoy it because it also connects the slides faster than other apps. The templates are... See more

Rated 5 out of 5 stars

By using Prezi in my presentation I am able to communicate well to my audience the message that I want to convey. Prezi organizes well the presentation. Even during last minute presentation, Prezi ma... See more

Rated 5 out of 5 stars

I just tried the AI tool to make a presentation - I put in an outline of what I wanted to cover and I was very impressed with the presentation that was produced! I made some minor changes to it - but... See more

Rated 5 out of 5 stars

Prezi is a great application to make general interactive presentations, It is easy to use and smooth going. Only one suggestion and a big business plan. If Prezi can embed mathematical font and pr... See more

Company replied

Rated 5 out of 5 stars

I am a middle school English teacher and I use Prezi almost all the time for my students. They love the colour palette and the animation. It makes my content delivery easy and interesting for them to... See more

Rated 5 out of 5 stars

Prezi has really boosted my confidence in my Presentation especially in this Digital Age. Even though, I am in my late 40's, Prezi boosted my Self- esteem and confidence. Really make me stand out am... See more

Rated 5 out of 5 stars

The visuals in prezi are really great and they help keep the presentation interesting to viewers and it also gives the big picture of the whole topic. Also, the ability to add voice to each slide is g... See more

Rated 5 out of 5 stars

HI, Stephanie - I have know prezi for the last 10 years, I love graphics, and photographic. I have used Power Point, Corel, Adobe for presentations when I need it. I have been learning how I can manip... See more

Rated 5 out of 5 stars

The new Prezi has been redesigned and is more engaging and very visually appealing. My favorite part is that now you can make a video presentation on the same app. I used Prezi when it first came out,... See more

Rated 5 out of 5 stars

I’ve been used Prezi for almost 7 months and it’s really amazing to organize my business special the monthly meeting Thank you so much for each one create this amazing website And wishing you all th... See more

Rated 4 out of 5 stars

Payment should be more accessible, that is, a bimonthly or quarterly program, since it is very good but the time paid for during that year of validity goes to waste.

Company replied

Rated 1 out of 5 stars

I believe I cancelled my subscription to Prezi. However, Prezi still renewed the subscription and failed to notify me of the auto-renewal as required per California'sAutomatic Renewal Law. I reached o... See more

Company replied

Rated 1 out of 5 stars

Nasty, I don't even know how they got my credit card #. They have a lot of tricky stuff and not much to help with billing problems or "canceling" a subscription. 14 day trial, I exited out before se... See more

Company replied

Rated 4 out of 5 stars

It has improved a lot with AI, I would like more interactive templates. In the text I would like to be able to underline, and also to be able to put a parallel external shadow

Company replied

Rated 1 out of 5 stars

SCAM! I was looking at this as an option for a way to present my students presentations. Once I relized it was not what I was looking for I tried to cancel. This all happend in like 10 minutes. It w... See more

Company replied

Rated 1 out of 5 stars

They have a predatory billing model and subpar A.I integration for their design. They mention how they will notify you 2 days before they charge you and then proceed to bill without ever sending that... See more

Company replied

Rated 5 out of 5 stars

Prezi helps me build a perfect and impressive presentation in minutes. Amazing work from the team and I use it regularly from few years now.

Rated 1 out of 5 stars

I am very upset with Prezi . They have charged me unfairly after the 7 day trial even though I cancelled it on their platform. They charge the subscription at a yearly rate which is very high. Even th... See more

Company replied

Rated 3 out of 5 stars

Hi team, I have used Prezi for academic and some business purposes. It's a great, dynamic tool, but the fact that it can't be downloaded means that you have to share the link, which is not always help... See more

Company replied

Rated 1 out of 5 stars

Had a very disappointing experience with Prezi’s billing and customer support!!!!!!!!!!!!! I was charged $48 for a subscription I did not intend to continue, and this money was already planned for... See more

Company replied

Rated 1 out of 5 stars

I attempted the free trial. When I input my bank details, they attempted to take over £273. The trial amount was meant to be £1. So I declined the trial. 2 weeks later they attempted to take £273 a... See more

Company replied

Rated 1 out of 5 stars

Only ever received 1 email from them to say the trial started and they would remind me 2 days before it ended. Surprise surprise, they didn’t and charged me without any form of communication. I went t... See more

Company replied

Rated 4 out of 5 stars

I've used Prezi for several years, primarily to create presentations to support my students' classes. I've also included Prezi teaching as part of my class. In recent months, I believe Prezi has impro... See more

Rated 5 out of 5 stars

Prezi has helped me tremendously to make my presentations more practical, dynamic, engaging, and above all, professional. The platform makes it easy to convey ideas in a visual and appealing way, ca... See more

Rated 1 out of 5 stars

I was refused a refund for the subscription they charged me for. I simply wanted to download MY creation and was forced to put in credit card information! This is a scam that is done to take people’s... See more

Company replied

Rated 1 out of 5 stars

Poor customer service when my presentation was lost online. The button to request help did not work. I then switched to a different slide presentation provider that I am very happy with. I requested a... See more

Company replied


Company details

  1. Software Vendor

Written by the company

At Prezi, we’re here to help you get your best presentation in a matter of minutes — whether your presentation is tomorrow or in a few days. This is why we created Prezi AI, which seamlessly integrates AI technology with Prezi's unique storytelling engine and expertise to guide our users effortlessly through the presentation creation journey. From a simple prompt to fast, dynamic designs, users create attention-grabbing presentations in minutes.


Contact info

  • 2041 East Street, PMB610, 94520, Concord, United States

  • www.prezi.com

3.1

Average

TrustScore 3 out of 5

586 reviews

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Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

gatekeeping this

easy to use, creative templates and i never run out of inspos. It is the all-in-one website for presentation geeks like me. wouldn't recommend (I want to keep prezi my secret weapon :p )

28 February 2025
Unprompted review
Rated 5 out of 5 stars

It is great

It is great, however, it has its gaps. It's very easy to use, and edit, has a fine variety of themes and tampletes. I like that I can create a spectacular and dinamic slideshows. Although, I noticed, that it didn't has too many possibilities when it comes to text editing. I know, it's not Microsoft Word, but I could use some more editing tools.
I once tried AI editing too. That wasn't great. Maybe just the theme of lecture, which was too difficult, but I prefer to edit my own text.
I have tried like 20 different templates, but have preferred temples to use. Some are a bit difficult to edit, some are easier.
I use the app as well. It's okey. I don't need to edit anything on it, so if I'm able to see and present the slides it's OK.
It is one thing that I'm missing, but I don't know, if it will fit. I need an option, where I can create tests. When someone use my presentation for learning, it would be a good feature if they'll be able to test their knowledge. Now I use an another tool for this, but it would be great to include this as well in the same platform.
Altogether, I'm satisfied with prezi.

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Prezi Elevates Every Presentation!

I've been a long-time user of Prezi in every role I've had—classroom teacher, district leader, college professor, client success manager, and CEO. No matter what hat I'm wearing, Prezi continues to amaze me! The improvements with AI, the flexibility, and the vast selection of templates make it an essential tool for creating engaging presentations that communicate effectively and creatively.

What I love most is the ability to seamlessly add content on the fly during live meetings—it always blows my clients, students, and meeting participants away! Whether I’m recording videos or leading live sessions, Prezi’s dynamic and interactive features take my presentations to the next level.

If you want a tool that keeps your audience engaged and makes your presentations stand out, Prezi is hands-down one of the best choices!

19 February 2025
Unprompted review
Rated 4 out of 5 stars

Issue with overcharging - RESOLVED

I was charged twice and I didn't get the correct access. This was very frustrating. However it was resolved satisfactorily - thank you

19 February 2025
Unprompted review
Prezi logo

Reply from Prezi

Hi Mary, I'm sorry to hear this has been your experience. We've requested more information so we can help you resolve the issue. - N

Rated 2 out of 5 stars

The creation of material is quite remarkable, however!

The creation of material is quite remarkable, however, the difficulty of presenting in Google Classroom is such that I closed my account.

18 February 2025
Unprompted review
Prezi logo

Reply from Prezi

Thanks for sharing this feedback, Charlie! We'd like to know more information about why you were unable to present in Google Classroom. Can you share more about this?

Rated 5 out of 5 stars

Prezi is Amazing

I found Prezi through a class during graduate school. The presentations all look extremely professional, and they are easy to put together. I have used Prezi for over 10 years, and it keeps getting better.

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Best in class for presentations

As a professional speaker who gives webinars more than once a week, and also does his own podcast and videocast, I love Prezi video. It's an excellent tool and leads to audiences being highly engaged. I strongly prefer to PowerPoint and any other tools for presentations.

18 February 2025
Unprompted review
Rated 5 out of 5 stars

I love Prezi Presentations

I love Prezi Presentations, its so much fun making and presenting. It brings my presentations to life and I love that how effortleslly the presentations can be made to look so professional and engaging. Khadijah Shahzad

18 February 2025
Unprompted review

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