PretUp Reviews 937

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Alternative Financial Service
  2. Investment Company
  3. Investment Service

About PretUp

Written by the company

Bienvenue sur PretUp

Acteur de référence en France du financement participatif pour les entreprises

Nous voulons rendre l'investissement en prêt dans les TPE/PME accessible

Avec PretUp, tout le monde peut investir dans des entreprises à partir de 20€. Nous vous proposons toutes les semaines d'acheter des entreprises en croissance soigneusement sélectionnées par des professionnels dans toute la France, et de percevoir des revenus mensuels d'intérêts.

Vous pouvez ainsi accéder à des entreprises de tous secteurs d'activités pour investir sereinement, à votre rythme, accompagné par des professionnels.

Acteur de référence du crowdfunding en France : +600 projets financés depuis 2015 /+48M€ de prêts octroyés / Communauté de plus de 38000 particuliers investisseurs 

Notre mission : démocratiser l'investissement en prêt dans les entreprises

Découvrer nos PROJETS

Notre promesse

Written by the company

Service client PretUp
Nous nous engageons à traiter l'ensemble des avis et demandes de clients le plus rapidement possible

Contact info

4.0

Great

TrustScore 4 out of 5

937 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Support is barely helping.

Support is barely helping.

It took 4 months to verify my ID, tens of mail exchanges asking for a more clear ID scan, driver license scan, etc. When all of my documents were perfectly clear and have been valided by every other websites (like tens of them) without any issue.
I felt the contact was clearly mocking me at some times.

I finally have been approved when I scanned them at a professionnal image editing center... which cost me 10 dollars. A solid fraction of the money I earned on their website after several years.

The platform is bugged, it may say one day your identity has been verified, but in fact it is not. Well, a real pain to only approve your identity, and no other alternative way when they decided not to want your documents.

Of course, these issues happen AFTER you put your money on their platform. Once you want to withdraw.

If you can use another platform, I strongly recommend any other one, you may lose a lot of time with their.

EDIT : In fact, my account is still not verified as I write this comment.
1. On the My Profile it says my IBAN and RIB needs verification (i entered it several months ago), but in the account sections it is clearly written IBAN / Bnak account verified.
2. On the My Profile page it says ma 2nd ID verification is under going. I received a mail 3 days ago saying my 2nd ID verification was successful.

Everything is bugged.

10 March 2022
Unprompted review
PretUp logo

Reply from PretUp

We are sorry if checking identity documents was so tedious. Financial regulations require us to have several good quality identity documents in order to fight against money laundering and the financing of terrorism. This step may change over time, which was the case on your account.
Equipe PretUp

Rated 5 out of 5 stars

Good Job pretup!

Good Job pretup!
Congrats to the team. Easy to use, very good design and good user experience.
As a chartered accountant, I really appreciated the quality of the financial information as well as the business description, entity perspective and risks.
Let see what's will occur with my investments on a long term basis!

12 December 2017
Unprompted review
Show reviews in all languages. (937 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look