PrettyLittleThing Reviews 

Ordered embroidered tops, the stitching was faulty on both of them so I'm returning. Ordered a Medium top and it's about a size 20. Ordered a size 20 bra crop top and it's about a size 16. First order and not impressed to be honest.

My order never arrived due to the package getting lost in transit. I contacted PLT on WhatsApp. Josh and Annie have provided 10/10 customer service. Josh was lovely to talk to about my concerns and within a day I have received a confirmation message from Annie that my refund is being processed.

The clothing is excellent quality and is very well priced. I have ordered of pretty little thing multiple times and every time the package has come a lot earlier than predicted. An their refunds come through the day you are told about them. They have excellent respectful customer service and I will continually buy from them.

i hate this place, i've ordered a few times the first 2 times was decent . i ordered the other day i got a sweatshirt and the badge came off it . i ordered a fleece 2 months ago it didn't look anything like the picture in the picture it didn't have a hood and pocket and when i got it it had a hood and pockets and it wasn't even the same colour i though maybe they sent me the wrong one but it had the same number on it as the one online doesn't really make sense to me: also the tops are so thin and see through its not worth the money

Was a little worried about the clothes being too small in my usually size after reading reviews but was pleasantly surprised when they arrived and they all fit perfect! Only down side was that my delivery was delayed due to it taking away for Royal Mail to recover my order however I spoke to customer services who apologised and refunded my delivery fee and a sorry. Would use again.

I don't know, on delivery they are top, fast and reliable, but my recent orders made me feel so insecure because of the sizing. I loved the style and quality but, sizing is totally wrong, I ordered my size totally small, 2 sizes up still small, 3 sizes up was a 'maybe' but still not suited me... So probably no more clothes orders from me.

Delivery is really fast but the quality of the clothes has deteriorated massively over the last year, the prices have gone up and the clothing is now worse than primark!
Previously I shopped her loads and had some nice things, Everything I have ordered in the last 4 months I have had to send back. Sometimes they have sent me the completely wrong item to what I have ordered. Returns are easy enough but for all the faff I just won’t order from here again

My order came in 5 days prior to delivery which was during Christmas season.

Rubbish customer service. I’ve been told I have to drive back to my old home town because I accidentally sent it to my old address. That’s an irrelevant 1 hour drive I’ve got to make into a tier 3 city, if I get rona I know who I’m blaming. PRETTYLITTLETHING ARE RUBBISH. Always have been always will be. They work with people like molly mae yet there clothes are half high standard as that weird women is! Terrible services, terrible staff, terrible business

Half my order was stolen and I tried to contact PLT but couldn't find how, so i emailed the email that was with my tracking /order details and they haven't responded!

Delivery delayed 3 times. It was then delayed again on the Friday and didn’t even turn up at all even though on the email it said it was coming 3pm-5. Messaged pretty little thing as these parcels are for Christmas and they said I had refused it at the door! Sounds to me like someone just wanted an early finish on a Friday (Hermes for you). They’ve sent my parcel back to the store after waiting over a week for this parcel which I paid next day delivery for. I have had deliveries before from prettylittlething with items missing.

The quality of their cloths are just meh. The shipping is okay too. the good thing is that they are very up to date with the latest trends.They have pretty good customer service I will say that, I was able to contact them on Whatsapp and Ryan, Jessica and Charlie were very helpful (As you can tell I contacted customer service a lot). All in all i give it a 3/5 because its just very average.

I had a express package that was meant to arrive on the 5th of November but it was late so I got in contact with one the team members Nowman and they were excellent!! with the service they provided. Very understanding, quick and helpful.
I got a refund on my express package, which was a bonus! Yay!! Definitely makes a difference when you have someone that is really helpful. Nowman should definitely get a pay rise!!! 10/10.

Appauling, you send out faulty items and refuse to refund me for 1 of the item, like children, repeating yourself, I'm a good customer on this site, I don't complain for no reason, but trading standards are going to be contacted. Never known a site to argue over faulty items, not 1 person dealing with complaints but loads
Sort my refund out 😒

I ordered some things off of the sale section of the website. Not great quality, but I don’t want to deal with a return, so I’m going to keep them and wear them as loungewear. Will not be ordering again, as the pictures were a little misleading and the clothing was at times a little see-through.

I had just placed a huge bulk order and accidentally put in an old address. I messaged the PLT Facebook and sent a panicked message about my address. Matt T came through literally 5 mins later saying it was all taken care of. A huge relief taken off my shoulders and I really appreciated the great, efficient and friendly service from Matt T.

I got my fast track order that you pay $19 more for 6days late from there due date even with covid & one item that I realy mainly wanted was a harness belt. The back of it was missing a piece so I can't wear it. The pants that should have come just past my knees came down to my ankles. Let's just say there is more but I tried to go back on line to let them know but my account is gone also 1 link leads to another & gets me no where. So I wasted a lot of zip pay money just for a belt I can never wear. If I set up a new account my order I want to complain about will not be there.

I’ve been purchasing from PLT for a couple of years just to find out some of their clothing are linked to chemicals that cause cancer, upselling fast fashion is one thing but the nerve you must have to purposely (because you are well aware of what you are doing) to harm your own customers for profit is pathetic, karma will come to you don’t worry, hope you know the amount of blood you have on your hands... disgusting

I’ve made an order and received a top with a big hole in the front and the other items were just poor. I liked one shirt out of the whole order but the fit around the hips was strange(it was a bodysuit). So I returned all my items and made another order for the bodysuit in a size up hoping it would be a little longer so it doesn’t expose my hips. However, it was the same and just baggy. I should have just not reordered. I had also checked the sizing guide several times.
So I’m about to send my second order back but have realised I would have spent $50 In shipping charges (including returns) to receive no clothes at all. Not even one item because they were all such poor quality.