Prestige Flowers Reviews 

My family ordered me flowers for my birthday. They chose the bouquet because the photograph on the website looked absolutely beautiful — a lovely, full bouquet of fresh flowers.

What actually arrived was a complete joke.

It honestly looked like someone had been rummaging around in a rubbish bin or compost heap and decided to send these leftovers to a customer.

There were hardly any flowers in it at all. The few flowers that were there were wilted, half-dead and looking absolutely miserable. And the rest? GREENERY. Loads and loads of pathetic, wilted greenery and filler.

And here's what makes this even worse - the flowers were only ordered the day before they were delivered. They weren't sitting around left somewhere for days without water. They were ordered specifically for my birthday and delivered the very next day.

So how does a florist manage to send out a pathetic "bouquet" that is already this wilted, half-dead and disgusting when it has only just been ordered?

There is simply no excuse for a "bouquet" arriving with so few flowers in this condition when they were only ordered the previous day. They looked like they had been laying around in a bin for ages before they were sent out.

How anyone looked at this pathetic collection of dying greenery and thought “yes, that's perfectly good to send to a customer” is completely beyond me.

And the price? EXTORTIONATE. An absolute joke.

You can walk into a supermarket and spend a fiver on a bouquet that looks about a hundred times better than this. At least supermarket flowers are fresh and contain ACTUAL FLOWERS.

My family paid a HUGE amount of money because they wanted to give me a lovely birthday surprise. Instead, they got completely ripped off and paid an absolute fortune for what looked like the discarded leftovers from the bottom of a rubbish bin.

So apparently it's perfectly acceptable to take a substantial amount of money from someone and send an absolutely appalling and miniscule handful of wilted stems that bears no resemblance whatsoever to the beautiful bouquets shown on your website.

I am absolutely disgusted.

My family are now going through their bank to get their money back, and I am reporting what has happened to the relevant authorities.

If you're thinking of ordering from these scammers, DON'T.

Seriously. DO NOT WASTE YOUR MONEY.

Don't be fooled by the pretty photographs on the website. Based on what was actually delivered to me, you will end up paying a fortune for what looks like the discarded dregs from a rubbish bin.

I cannot recommend these scammers to anyone. Not for £5, not for £50, not even for free.

A supermarket bouquet would have been infinitely better.

Absolutely disgusting quality for an outrageously extortionate price.

STAY WELL AWAY.

Bought as a thank you gift, easy to order from website, recepriant very happy with them

Very happy thanks

Lovely flowers
Speedy delivery

Extremely disappointing service -twice now. This is second time I've ordered flowers from this company, and on both occasions the delivery has been late.I specifically selected Saturday delivery, only to be told when I contacted them that the delivery terms and conditions apparently allow for this.These flowers where for my wife's birthday,so the delivery date was important. What makes it even more disappointing is the complete lack of understanding or compassion when I contacted customer service. The whole experience felt like I was chatting to robots rather than speaking to someone who actually cared. After two experiences like this,I certainly won't be using this company again. A birthday delivery should arrive when promised,and customers deserve better communication and customer service when things go wrong instead of blaming other people.VERY POOR SERVICE -AVOID

My husband and I recommend that you use another flower service, as there are many better ones, with a better courier to deliver flowers. I don’t call them by the name Prestige as they are the most disreputable and dishonourable company out there. Hopefully, when you read this and choose a better different company, they will also have better customer service than the dreadful experience we have encountered.
My husband and I share an email address, as we have done since emails were stated in 1980’s, but he has a separate Gmail he uses when he wants to surprise me with a gift, as I can see if he orders using the joint email. So, he ordered my favourite expensive flowers- a bouquet of sunflowers, from this company I TRY NOT TO USE NAME OF, using his Gmail, that takes him a very long time to access, unlike our joint account. On my birthday, it was VERY hot. James was wondering where the bouquet he had ordered was, as no notification by Gmail as to what time to expect it. He took time to check his Gmail. My husband and I were in the house all morning. We never heard doorbell which we would hear if rung. We also didn’t hear a vehicle on drive. James kept checking outside, every 30 minutes until we had lunch- when he was a little longer as we chatted and ate lunch slowly. James then went to check front door again and called me. The flower box was lying on its side, outside a SW facing door in full glaring sun, where doorbell is. There are plenty of signs on the box indicating that it must be kept upright, but that was ignored by delivery driver and was on its side. The box was in direct sun and felt very hot. I removed the flowers that were very limp and floppy- a gust of hot air came out of box as I opened it. I initially plunged them into water, and 30 minutes later, I tried to cut the stems 2.5cm at 45 degrees at base of sunflowers, but petals fell off. Presumably not due to quality of flowers or how packed, but due to delivery driver not ringing our doorbell and ensuring we knew that what was meant to be an upright box, was delivered, and not left outside our front door. The sunflowers shed a lot of petals as I cut stems and looked very limp and sorry for themselves. They did not look anything like they are described “SENSATIONAL SUNFLOWERS SKU: DD040716”. I sent an immediate email telling the company of above, but from joint email, the order number was there, as was his name. As on website to find email address, I could see on website how lovely the photos of the ordered bouquet were, but I had nothing like that- just a limp, pitiless mess. I emailed the disreputable company as I know them to be now and offered 2 solutions: a complete refund to my husband and gave his full name and that they claim it from delivery company OR send some fresh flowers -the same bouquet he paid for, but with different delivery company who rings doorbells to notify customers. I had this response “This automated response may help... We cannot locate a recent order with your email address. This may be due to an alternate email address being used or a payment method of Apple Pay being used.
If you allow 15mins and log into your online account - My Account - your recent orders will be visible there for you to see.
If you find after 15 minutes the order in question is not present, please reply to this email and we can investigate this for you.
- Prestige Flowers Support I replied and told them his personal Gmail he used to order. No response from them though, so the next day I chased them again- all taking my time, writing “You have not had the courtesy to reply”.
A week later no response so I write via my poor husband’s Gmail and numerous emails followed. The company response was that we could have £10 off the next order from them! Like we would ever order from this disastrous place again.

I ordered the flowers for an anniversary and the ordering system allowed me to chose the date I wanted. That to me says they will be able to deliver to the required address on the required day no matter where I am in the UK. If they couldnt then they shouldn't allow that delivery date to be selected and I would have gone elsewhere. The flowers were a day late and the usual excuse was, well you live in Scotland its your fault. My point is the ordering system allowed me to chose the date thats our contract. Secondly the quality is really poor. What they advertised was certainly not even close to what was received. My advice to anyone if youre thinking of ordering flowers either go to a local florist or order with M&S at least if youre unsatisfied with theirs you get a full refund

Ordered flowers & they were dying. Bunch was too small & I'm very disappointed. Have used then before, but never again!! Save you money & go somewhere else.

Flowers never delivered to my colleague. Very poor communication.

The Prestige website had a really good range of flowers and fizz that could be delivered in 24 hours. The delivery was on time and my daughter was delighted. She said “Thank you for our gorgeous flowers and bottle of fizz! I think these are my favourite flowers that I’ve ever received - I love the yellows and greens, with a small touch white and purple😍xx”
She really deserved a smile. Great service and beautiful product. Thank you. I will definitely use Prestige Flowers again.

Flowers are always beautiful and so easy to order.
Always top range

Recipient was pleased at receiving the flowers. However, I was somewhat disappointed when they sent me a photo of the flowers, which to me were rather "wilted" looking - even allowing time for the blooms to fully open!
I placed the order on Thursday for delivery on Saturday 1st August, however they were not delivered until Monday 3rd August!
It may be that they were sitting with Royal Mail for a few days prior to delivery, which may have contributed to the poor looking quality of the flowers!

I ordered flowers for my grans birthday I paid extra to have the large and in the picture it was a lovely big bunch of flowers what she got for the price was nothing like the website it was a standard size bunch I was very embarrassed when she opened them up . The postage was on time next day delivery and the flowers where lovely if I had only paid standard then I would not have complained but when you pay extra you expect more for your money I have only used the company once and a will not be getting anything else .

Extremely disappointed. Bought these as a surprise for my mum and they have turned up nothing like the picture advertised. I ordered a medium bouquet of red Lillie’s and roses; all that’s turned up is 2 Lillie’s and 6 roses. The bouquet is very sparse and nothing like what their pictures show. Will not be buying from here again, absolutely ruined the present.

Easy ordering service and quick delivery.
Bought as a thank you gift, would recommend.

Sent the flowers to a cousin after the loss of her husband. Sadly they arrived 24 hrs later than expected but that was due to Royal Mail.

Wouldn't stop me using Prestige again.

i HAD SOME DIFFICULTY WITH MY ORDER, BUT AS i AM 91 THAT COULD BE THE PROBLEM.

The bouquet arrived on time and was well packaged. The blooms on arrival appeared good. However after 2-3 days they started dying.
I’m not sure whether I will use Prestige Flowers again.