The absolute worst platform you can pick for your business, AVOID AT ALL COSTS. Especially if the agency/studio you commissioned suggest using it. it’s a scam.
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During payment for invoice extension, probably some kind of glitch occurred. I paid and neither have a product nor the money, i didnt even got an invoice. I only got payment confirmation. When I cont... See more
Company replied
I've been using Prestashop for several e-commerce solutions and it did great till 1.7 Then the bugs and problems started. From erros in vat calculations to obsolete modules with no adequate repla... See more
There are sellers who are selling crap and prestashop allows them to go on and that makes prestashop unreliable. Presta should support buyers, not bad sellers to be better. You really can loose... See more
Company details
Written by the company
With nearly 250,000 online stores worldwide, PrestaShop is a global ecommerce leader, offering inclusive, customizable, and scalable solutions that empower businesses to fully own, manage, and grow their online presence.
Contact info
12 Rue d'Amsterdam, 75009, Paris, France
- 0176232526
- customerreviews@prestashop.com
- www.prestashop.com
1.7
Bad
574 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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The absolute worst platform
The absolute worst platform you can pick for your business, AVOID AT ALL COSTS. Especially if the agency/studio you commissioned suggest using it. it’s a scam.
16 April 2026
Unprompted review
Reply from PrestaShop
Hi Claudio,
We’re sorry to hear about your experience and genuinely concerned by your feedback.
PrestaShop is used by thousands of merchants worldwide, and we take claims like this seriously. What you’re describing doesn’t reflect the experience we aim to provide, so we’d really like to understand what went wrong in your specific case.
If your concern is related to a module, agency, or a particular setup, it’s important to note that third-party developers and partners operate independently. That said, we remain here to help and ensure you’re properly supported.
Please feel free to reach out to us directly ( the customer care team) with more details about the issue you faced, we’ll do our best to investigate and assist you in finding a resolution.
Kind regards,
I am very sad about prestashop 9
I am very sad about prestashop 9. Thats it. I need to choose another platform :( This is hudge amount of time to start form scrach but update form 8 to 9 is impossible, frustrating and not user friendly. I spent many days to realize that I cant do it. Very, very sad, I had it for very many years. Went back to 8 and if it stops working I need to start from scratch.
1 April 2026
Unprompted review
Reply from PrestaShop
Hello Katrin,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration you encountered while trying to move from version 8 to PrestaShop 9.
We understand that upgrading a store, especially one you’ve been running for many years, can feel complex and time-consuming. However, in most cases, these challenges can be addressed with the right guidance and checks, rather than requiring you to start over from scratch.
Our teams would really like to help you review your situation in detail and identify what is blocking the upgrade. Whether it’s related to modules, theme compatibility, or specific configuration points, we can work with you to find a smoother path forward and avoid unnecessary rework.
Before making any decision to switch platforms, we strongly encourage you to reach out to us ( the custmer care team and the support team) so we can assist you step by step and help you get the most out of your store.
We remain at your disposal and would be glad to support you.
Kind regards,
not worth the money
not worth the money! They are stealing your money with business care!!!! There is no business care from PrestaShop!!!
13 March 2026
Unprompted review
Reply from PrestaShop
Hello,
Thank you for sharing your feedback. We're sorry to hear that your experience with Business Care did not meet your expectations.
Our goal is always to provide helpful and reliable support to merchants using our solutions. As we cannot identify your case based on this review alone, we would appreciate the opportunity to better understand what happened.
Could you please contact our Customer Care team and provide more details about the issue you experienced with Business Care (such as the email address associated with your account or any relevant ticket reference)? This will allow our team to review your situation and assist you accordingly.
You can reach our support team here: https://help-center.prestashop.com/
We remain at your disposal and would be happy to look into this with you.
During payment for invoice extension
During payment for invoice extension, probably some kind of glitch occurred. I paid and neither have a product nor the money, i didnt even got an invoice. I only got payment confirmation.
When I contacted support they basically said that it was not their problem and wont do anything about it. Outrageous!
27 February 2026
Unprompted review
Reply from PrestaShop
Hello,
Thank you for taking the time to share your feedback. We’re sorry to hear about the experience you described.
From the information available on our side, we were unfortunately unable to identify a related support request. In order for us to properly investigate what may have happened with the payment and the invoice extension, we would kindly ask you to contact our Customer Care team directly and provide a few additional details (such as the email address used for the purchase, the payment confirmation you received, or the order reference if available).
Once we have this information, our team will be able to review the transaction and make sure you receive the assistance needed.
You can reach our support team here: https://help-center.prestashop.com/
We look forward to helping you resolve this situation.
Wasted a full day fighting bugs
That was terrible. I tried to set up a store by downloading the code and running it on my own server, and it turned into hours of errors, missing steps and confusing moments. Nothing feels properly documented for real people who just want to launch a store!
If you value your time and sanity, avoid. This was stress, lost hours, and zero trust. 1 stars
15 January 2026
Unprompted review
Reply from PrestaShop
Hello Sarina,
Thank you for taking the time to share your feedback. We’re sorry to hear that your setup did not go as smoothly as expected.
We would like to better understand the difficulties you encountered and review your case more closely.
Please feel free to reach out to our Customer Care team again so we can look into this with you and see how we can assist. Referring to this review when you contact us will help us identify your case more quickly.
We appreciate your feedback and hope to have the opportunity to support you further.
I am trying to create my store on…
I am trying to create my store on Prestashop by downloading the code and running on my server. It is really a pain. I wasted all my day to get a support and read everything on the internet to get some help but Unfortunately, the software is extremely complicated that it keeps you frustating till you delete it.
15 November 2025
Unprompted review
Reply from PrestaShop
Hello,
Thank you for sharing your feedback, and I’m truly sorry to hear about the difficult experience you’ve had while trying to set up your store. This isn’t the level of frustration we want anyone to go through, and I completely understand how discouraging it can be when things don’t work as expected.
We would really appreciate the opportunity to look into your case in more detail and guide you step by step. Could you please reach out to our Customer Care team once again? Our agents will review your situation and do their best to help you get things running smoothly.
We’re here to support you, and we hope to turn your experience into a positive one.
Kind regards,
Where is customer service contact?
Where is customer service contact?? This is what i get when I click.
The page you are looking for was not found.
This page could not be found
Try to search our catalog, you may find what you are looking for!
27 October 2025
Unprompted review
Reply from PrestaShop
Hello William,
I kindly invite you to contact us via https://addons.prestashop.com/en/contact-us, or through chat on our addons marketplace https://addons.prestashop.com/en/
Looking forward to hearing from you soon. Thanks in advance.
How about everything is bad
How about everything. Slow, changes don't stick or worse are erroneous.
25 October 2025
Unprompted review
Reply from PrestaShop
Hello,
We’re sorry to hear about your experience and truly appreciate your feedback. The issue you describe is not expected behavior, and we’d like to investigate it further to understand what went wrong.
Unfortunately, we couldn’t find any related ticket or contact under your name in our support system. Could you please reach out to us ( the customer care team) .
Once we have your details, we’ll make sure to look into this promptly and help resolve the problem.
I just love it
I am using this platform for many years, running few websites. It´s very advanced and excellent made. I just love it.
19 October 2024
Unprompted review
Reply from PrestaShop
Hello Ivaylo,
Thank you so much for your kind words and loyalty over the years!
We’re delighted to hear that you’ve been enjoying PrestaShop and successfully running multiple websites with it. Your support truly motivates our teams to keep improving and providing the best possible experience.
Wishing you continued success with all your projects!
Terrible CMS
Terrible CMS. Lacking basic functions. Been working on it for one of my clients, and it's been a very frustrating experience. The support team is not trained to discuss or advise on technical settings. Reported a bug where, on the localisation function, the URLs would remain the same for different subdirectories. They told me to log a ticket and pay 100EUR for reviewing it. Seriously?! Advised the client to migrate to a more sophisticated system
6 August 2025
Unprompted review
Reply from PrestaShop
Hello Natalia,
Thank you for taking the time to share your feedback. While we understand your frustration, especially when working on behalf of a client, we want to assure you that our aim is always to support our users in the best way possible.
Regarding technical matters and specific bugs, our support team follows defined procedures and policies, particularly when it comes to advanced or customized configurations. That said, we’d really like the opportunity to look into the situation further and see how we can help.
Please don’t hesitate to reach out directly to our Customer Care team, who will be happy to review your case and provide guidance. We value your input, and we’re always working to improve both our product and the support experience.
Best regards
Top Open Source Software
Top Software if you know what you are doing. Saves a lot costs with "from box" functionalities. Recommend.
1 April 2025
Unprompted review
Reply from PrestaShop
We appreciate your positive review! It’s great to know that you’re leveraging PrestaShop’s built-in features to optimize costs and efficiency. If you ever need support or have insights to share, we’re always here. Wishing you continued success!
The PrestaShop software is free but…
The PrestaShop software is free but essentially unusable without serious modifications and several commercial modules. Commercial modules can be bought from prestashop.com, a website with extremely poor customer service. You can buy a module that doesn't work at all or even breaks your site and not get a refund. We just set this up but are already planning to move away from PrestaShop again.
31 March 2025
Unprompted review
Reply from PrestaShop
Hello
Thank you for sharing your feedback regarding your experience with PrestaShop and our Marketplace. We’re sorry to hear that you had some issues while using our service.
To clarify, the products available on our Marketplace are developed by independent third-party developers. When you purchase an add-on, it includes support from the developer, and we highly recommend reaching out to them directly for assistance. However, please know that we actively monitor interactions between customers and developers to ensure that all actions are in line with our policies and agreements.
We understand that facing technical issues can be frustrating, and we want to help. We kindly invite you to reach out to our customer service team once again so we can review your case in detail and explore possible solutions. Your satisfaction is important to us, and we’d like to do our best to assist you.
Looking forward to hearing from you.
Best regards,
terrible customer service agent keeps sending links in vain
I contacted the agent Amel,J to enquire about a module.eventhough i sent name of module , she kept asking which one ,the module is developped by prestahsop , and she cant guide me well about how it functions , she kept throwing a link at my face
wich is prestashop too. it is pathetic that they have such agent , good for nothing
13 January 2025
Unprompted review
Reply from PrestaShop
Hello customer,
We’re truly sorry to hear about your experience with our customer service team. Providing excellent support is our priority.
We would love the opportunity to make things right and provide you with the information and assistance you need regarding the PrestaShop module. Please reach out to our customer service once again , and our team will be more than happy to assist you.
Your feedback is invaluable in helping us improve, and we appreciate you giving us another chance to support you.
Looking forward to hearing from you soon.
I do not recommend
I do not recommend, I bought a few plugins a year ago, this year they wanted to enable automatic subscriptions, but my cards expired, fortunately. Prestashop is dying and has a decrease in users every year. At the moment it is already about 0.8% of the market and Wordpress is already 47%. A significant difference :)
13 December 2024
Unprompted review
Reply from PrestaShop
Hello Dariusz,
Thank you for your comments.
Indeed, all the products sold in our Marketplace include the first year of the Business Care subscription that includes support and updates.
Regarding our solution, PrestaShop is still going strong !
We have been working on several projects to respond better to all of our different customers needs.
More details will be shared the beginning of the next year ;)
Regards,
The PrestaShop Team
Avoid, avoid, avoid!
Avoid, avoid, avoid! If you want to lose lots of money and then end up with no working shop then go ahead, it's your time, it's your money. But why? Isn't Prestashop free? Yes it is - and you get useless shop, so what do you do? Buy modules - this is how it works. Everything in prestashop is a module, there's no advanced search: buy 100 eur module. No captcha? No problem 50 eur module. Terrible comments functionality - get another 50 euros module. And et the end, when you've bought > 1000 euro modules it starts crashing. My instance is deleting main index.php file randomly and after spending lots of time and money to find a cause my shopping cart is not working. It shows 500 error to customers, no logs on server side and that's it. Prestashop is terrible, slow, totally unstable and keeps crashing randomly. Terrible choice - don't make this mistake. Learn on my mistake.
ps. replying to answer below: I'm a software developer with 15 years of experience - no those are not hosting issues. This is all caused by terribly written code and modules. Most of them are unsafe, slow, and terribly written.
19 November 2024
Unprompted review
Reply from PrestaShop
Hello Rich,
Thank you for your comments.
Indeed, our software is freely downloadable and it contains several native modules.
However, the hosting, domain name, and other functionalities are at your expense, as it is with any other CMS (even if the pricing is presented differently).
The advantage is that you get to personalize and scale your shop according to your specific needs.
Regarding issues with modules sold on our marketplace, they include a 1 year of unlimited support and updates subscription. If the problem is not solved by the developer, the module will be refunded.
Regarding the 500 error, this is related to the server, therefore, technical expertise is advised to diagnose the issue.
We have an article in our Help Center that might be useful: "Error 500".
Also, out technical support team is available to advice and diagnose the issue. You can find more information on the article: "PrestaShop Technical Support".
We hope to hear from you soon in order to allow you to take full advantage of your e-commerce !
Regards,
The PrestaShop team.
Be careful of the care subscription…
Be careful of the care subscription renewals. These automatically renew without receiving an email prior allowing time to cancel if no longer needed. Earlier this year I switched over to Shopify so no longer host my website through Prestashop however I had a nice surprise when I received a paypal invoice for all the various add ons I was previously running via Prestashop for which they refuse to refund :(
They come back with a generic response however is it not good business practice to at least notify a customer you are taking payment prior especially for an annual subscription which to be fair has very little detail on it when purchasing.
6 November 2024
Unprompted review
Reply from PrestaShop
Hello Wendy,
Indeed, in every product sheet, as well in our T&Cs you find the information regarding the Business Care subscription: included the first year and renewed the following years until you cancel it.
As a reminder, the Business Care gives you access to updates and unlimited support.
But, if you cancel it and want to download a new version or encounter bugs later on, a reactivation fee is applied.
In this case, we cannot refund the renewal on demand since it directly impacts the developper. Nevertheless, we can do it exceptionally in certain cases, and not using PrestaShop anymore is one of them.
However, you did not provide that information when contacting our support on this matter.
Therefore, our agents simply reminded you of our refund policy as stated in the T&Cs you accepted.
We inform you that the orders have been refunded.
Regards,
PrestaShop Team.
Developers should avoid this platform at all costs!
I'm a developer working on a module for a client. All third-party providers of a similar module have discontinued their support for their own modules, and I discovered the hard way. After spending days developing on the latest version of Prestashop, I noticed client's site is running 1.7. So I upgrade to 8 and everything breaks. Several pages throw exceptions related to the core Prestashop's code. I don't understand how you can release a product with visible bugs on all major pages. I've always advised people to use Woocommerce for their online shops. I stopped using Prestashop years ago before this nonsence. I'd restore my clients' backups and refund them.
26 September 2024
Unprompted review
Reply from PrestaShop
Hello Cedric,
Thank you for your comments.
We do our best to maintain a Marketplace with relevant and reliable products. Therefore, the Business Care subscription ensures that even in the case a seller decides to leave our marketplace, you are covered. If he stops providing support, even though your subscription is active, you can always reach out to our support team who will help you find a solution.
Regarding the upgrade, there are several reasons why this might happen. Therefore, we recommend getting a diagnosis from our technical Support team in such cases.
We strive to make our product better with each release, and you feedback is greatly appreciated.
Best regards,
PrestaShop team.
absolute joke of a company
absolute joke of a company. Slow hosting servers, broken checkout module that is supposed to send a verify email but it doesnt because apparently it's your PayPal account thats broken nothing to do with them. speak to them in English, get an email in French! avoid them at all costs.
3 days and multiple phone calls later and still no further forward. even got a uk phone number. that gets answered in france and no support at all for English speakers.
9 September 2024
Unprompted review
Reply from PrestaShop
Hello,
Thank you for your comments, we are sorry to learn that your experience was not up to our usual standards.
Regarding the performance of our servers, we have multiple options that adapt to your needs. We can always advice on the best solution for the size of your online store to ensure optimal performance.
Regarding our PrestaShop Checkout module, indeed, we had been experiencing some issues that have now been resolved. Our teams are constantly monitoring and working to make our product increasingly better and more reliable.
Finally, I assure you that we do provide support in English. We do our best to ensure maximal language coverage all year round, and we will make sure to take your experience into account.
We would like to have the opportunity to make up for this experience. Please do not hesitate to reach back to us via our Help Center to look back into your case and provide suitable solution.
Best regards,
PrestaShop Team.
Worse service anywhere
Worse service anywhere. They charged me for a renewed subscription I never agreed to. Do not even have Ebay any more! Plus I cancelled before payment date yet they still took money and will not help in refunding. They need to consider their conning of customers!
Reply
You should not impose a renewal and assume customers wish to renew where ever they come from! You attitude relating to business customers proves your level of service! Its just up-selling and maybe the only way you can make money! Certainly not to good customer service skills is it, specially when you confirm i was one day out!
1 July 2024
Unprompted review
Reply from PrestaShop
Hello Amanda,
Thank you for your comments.
Indeed, I can see that you contacted our support today about order #1770783 from July 1st.
However, as explained by the agent at PrestaShop we are exclusively B2B. Consequently, between professionals, there is no right of withdrawal (unlike B2C - sales to consumer customers, where the law imposes a withdrawal period).
Once the renewal is active, the annual period is due.
After verification, you cancelled the renewal on July 2nd. So after the renewal for the current year was active. This is why we cannot accept the refund.
Furthermore, we had already refunded exceptionally order #1657560, Business Care renewal for another product, in 2023 as a commercial gesture. And we explained how to cancel other unwanted subscriptions in that same message #347440.
I remain available if you have other questions.
Regards,
The PrestaShop team.
I like the modules when they work..
I like the modules when they work but prestashop always sides with sellers when a module is defective and the seller refuses to fix things.
The issue in my backoffice goes away when you turn off the sellers module yet they are just taking the side of the seller.
UPDATE: I contacted prestashop based on their response below and they did NOTHING to resolve the issue. So don't be fooled by their "we would like the opportunity to look into this issue". They won't do anything.
So don't give them any money you are not willing to lose since they will NOT refund even when it meets their policy.
6 June 2024
Unprompted review
Reply from PrestaShop
Hello,
Thank you for your feedback.
We are sorry to learn that you're not satisfied with your purchase experience.
In fact, being virtual products, there is no trial period in our Addons Marketplace. That is why we cannot one-sidedly decide to refund an order without justification towards the developper.
Once a product is dowloaded, it belongs to the buyer. Refunds are only accepted in 3 cases:
- if the product has not been downloaded yet
- if it presents proven technical malfunctions that the developper cannot fix
- if the developer did not provide assistance
However, we would like the opportunity to look into your case in more detail.
Could you contact us from your Marketplace account: https://addons.prestashop.com/en/contact-us
You can also call us or chat with our agents from Monday to Saturday from 9 a.m. to 8 p.m. on +33 (0)1 40 18 30 04.
The PrestaShop team.
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