I had problems logging into the app and website. Rang customer support. They answered straight away. I spoke to Vaishnavi, she was very quick and efficient and resolved my issue in just a few minutes.... See more
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Today my electricity went off I had no bank card to top up or no phone credit to make a phone call untill my daughter would come home but not for another 5 hours A lovely lady called Nivya took my... See more
Company replied
I lost power and thanks to their customer service being open until 8pm I was able to contact and speak to an agent (Zaid) who sorted my issue within minutes.
Ekom was very professional and kind while attending to our queries. In few minutes she provided excellent solution to our problem. Thanks Ekom.
Company details
Information provided by various external sources
To give people total control and complete transparency over their electricity costs, with one purpose in mind using Pay As You Go.
Contact info
Paramount Court, Corrig Rd, Sandyford Industrial Estate, Sandyford, Dublin 18, Ireland
- 0818 323 920
- www.prepaypower.ie
4.8
Excellent
11K reviews
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I had a good chat with Angad
I had a good chat with Angad, my broadband connection stopped working and the issue is ongoing but Angad was going above and beyond to help out 🤘 the call disconnected and he called back straightaway and was really helpful made the experience less painful hopefully it gets sorted soon
18 July 2026
Unprompted review
Reply from Prepaypower
Hi Tadgh,
Thank you for your super feedback!
At Prepay Power we always aim to give you the best customer service experience and are delighted to see that you have had such a positive experience with Angad.
- Heather
Very kind team
18 July 2026
Unprompted review
Reply from Prepaypower
Hi Aires,
Thank you for your kind words! We're so glad to hear you had a positive experience. We appreciate your feedback and will share it with the team.
- Heather
The lady I spoke to was very helpful…
The lady I spoke to was very helpful and professional
13 July 2026
Unprompted review
Reply from Prepaypower
Hi Kathleen,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Excellent description of my query…
Excellent description of my query Aransha from Goa17/7/26
17 July 2026
Unprompted review
Reply from Prepaypower
Hi Jeremiah,
Thank you for your positive feedback of your experience with Aransha.
If you feel we could do anything better to improve the service, please leave your feedback in an email to reviewfeedback@prepaypower.ie
- Heather
Very helpful customer service!
17 July 2026
Unprompted review
Reply from Prepaypower
Hi Christopher,
Thank you for your positive feedback of the experience with our Customer Support Team. We really appreciate it.
- Heather
Was struggling with the app for a while…
Was struggling with the app for a while but got great help off the guy can't remember his name but was very helpful and polite
16 July 2026
Unprompted review
Reply from Prepaypower
Hi Gavin,
Thank you for your kind words! We're so glad to hear you had a positive experience. We appreciate your feedback and will share it with the team.
- Heather
I already gave a great review but…
I already gave a great review but couldn’t recall the man’s name and it was Angad and he helped me go through all the technical aspects, as I said As a pensioner aged 78 I’m a technophobe and he was an absolute gem 👏🏻👏🏻
14 July 2026
Unprompted review
Reply from Prepaypower
Hi Mary,
Thank you for your super feedback!
At Prepay Power we always aim to give you the best customer service experience and are delighted to see that you have had such a positive experience with Angad.
- Heather
He was amazing great help and very…
He was amazing great help and very efficient
16 July 2026
Unprompted review
Reply from Prepaypower
Hi Patrick,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
It was,a pleasure to deal with raj from…
It was,a pleasure to deal with raj from pre -pay power..delt with my issue very promptly.
14 July 2026
Unprompted review
Reply from Prepaypower
Hi Lorraine,
Thank you for your positive feedback of your experience.
If you feel we could do anything better to improve the service, please leave your feedback in an email to reviewfeedback@prepaypower.ie
- Heather
It would be too tedious to explain my…
It would be too tedious to explain my dilemma.. after dealing with several employees & Punching in code after code , I still couldn't get my meter activated.. Until that is “Nivya” saved the day.. She was patient , calm& confident& helped me solve the problem
10 July 2026
Unprompted review
Reply from Prepaypower
Hi Larissa,
I'm sorry to hear you that this has been your experience and would like to get to the bottom of this for you.
I have requested further information from you so that we can locate your account and begin our investigation into this issue for you. Alternatively, you can email us with your account information on reviewfeedback@prepaypower.ie so that we can look into this for you.
Look forward to hearing back from you
- Heather
Lee was lovely person to get on the…
Lee was lovely person to get on the phone to help me out when I done it wrong brilliant service thank you 😁
15 July 2026
Unprompted review
Reply from Prepaypower
Hi Caroline,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Lee was able to help you.
- Heather
The agent Priyanka was so helpful very…
The agent Priyanka was so helpful very kind and professional. I asked for a refund from my prepay account and she took me to all the steps as well as telling me how long refunds take.
15 July 2026
Unprompted review
Reply from Prepaypower
Hi there,
Thank you for your super feedback!
At Prepay Power we always aim to give you the best customer service experience and are delighted to see that you have had such a positive experience with Priyanka.
- Heather
We had a problem with our oil bill and…
We had a problem with our oil bill and Josh from prepay power fixed it right away. We found them 100% professional at all times. Our rating is 5 Stars *****
15 July 2026
Unprompted review
Reply from Prepaypower
Hi Eamon,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Josh was able to help you.
- Heather
Great custumer service
Great custumer service, helped with all that i needed!
15 July 2026
Unprompted review
Reply from Prepaypower
Hi Leandro,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Genevieve was so courteous
Genevieve was so courteous, patient and helpful. She guided me through the ins and outs slowly and explained everything in detail. Highly recommended!
14 July 2026
Unprompted review
Reply from Prepaypower
Hi Aidan,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Genevieve was able to help you.
- Heather
I called because I was having…
I called because I was having difficulty logging into the app. Staff was very helpful, worked through with me and made sure it was all sorted. Excellent service 👍 Thanks so much.
14 July 2026
Unprompted review
Reply from Prepaypower
Hi Omolola,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
This man has been such good help and…
This man has been such good help and very fast with he’s help great customer service
14 July 2026
Unprompted review
Reply from Prepaypower
Hi Mary Kate,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Raj was so helpful and rectified the…
Raj was so helpful and rectified the problem straight away. This issue had been going on since June
14 July 2026
Unprompted review
Reply from Prepaypower
Hi Donna,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Raj was able to resolve your query for you patiently and efficiently.
- Heather
Just talked to Bryn to update some…
Just talked to Bryn to update some details in my account. He was very helpful.
14 July 2026
Unprompted review
Reply from Prepaypower
Hi Yavuz,
Thank you for your super feedback!
At Prepay Power we always aim to give you the best customer service experience and are delighted to see that you have had such a positive experience with Bryn.
- Heather
Reply from Prepaypower
Hi Behishta,
Thank you for your kind words! We're so glad to hear you had a positive experience. We appreciate your feedback and will share it with the team.
- Heather
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