Today my electricity went off I had no bank card to top up or no phone credit to make a phone call untill my daughter would come home but not for another 5 hours A lovely lady called Nivya took my... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience with the kind assistance of Bela was smooth and very helpful. She solved my gas system issues with her clear instructions. Her voice was very pleasant and very understanding, just like t... See more
Company replied
Shania in Pre Pay Power has been so helpful throughout all my queries. From follow up emails to phone calls of reassurance, Pre Pay Power definitely have an excellent advisor in Shania.
Company replied
Had an issue with my prepay power was been over charged and zaid sorted my issue out. And also done a fallow up call to explain what was happening going forward.
Company replied
Company details
Information provided by various external sources
To give people total control and complete transparency over their electricity costs, with one purpose in mind using Pay As You Go.
Contact info
Paramount Court, Corrig Rd, Sandyford Industrial Estate, Sandyford, Dublin 18, Ireland
- 0818 323 920
- www.prepaypower.ie
4.8
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Great one on one customer service …
Great one on one customer service plus returned calls when you say
4 August 2026
Unprompted review
Reply from Prepaypower
Hi Stephen,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Genevieve was able to help you.
-Heather
Raj was very pleasant to deal with.
5 August 2026
Unprompted review
Reply from Prepaypower
Hi Debbie,
Thank you for your super feedback!
At Prepay Power we always aim to give you the best customer service experience and are delighted to see that you have had such a positive experience.
I will pass this feedback on to Raj!
- Heather
Very impressed with Raj's customer…
Very impressed with Raj's customer services today, found him to be extremely helpful, polite and informative.
Made my interaction with pre pay power quick and efficient. Thanks so much Raj!
4 August 2026
Unprompted review
Reply from Prepaypower
Hi Judy,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Raj was able to help you with your query!
- Heather
I would like to say the girl that I…
I would like to say the girl that I dealt with today was very polite and. Was a great help with my situation
Thank you for your help
4 August 2026
Unprompted review
Reply from Prepaypower
Hi Celine,
Thank you for your feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
I was dealing with a girl called…
I was dealing with a girl called Georgia today she was brilliant not enough she could of done for me great girl we need more people like Georgia in customer care situations top class
4 August 2026
Unprompted review
Reply from Prepaypower
Hi Scott,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Giorgia was able to help you.
- Heather
Florine was very pleasant and helpful…
Florine was very pleasant and helpful when I rang to top with my card. It wouldn't work at first but she kept trying and got my power restored. Excellent customer service well done Florine 👏
4 August 2026
Unprompted review
Reply from Prepaypower
Hi Anne,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Florine was able to help you.
- Heather
Great customer service my query was…top up
Great customer service my query was dealt with with clear explanation and no issues
4 August 2026
Unprompted review
Reply from Prepaypower
Hi Karen,
Thank you for your super feedback!
At Prepay Power we always aim to give you the best customer service experience and are delighted to see that you have had such a positive experience.
I will pass this feedback on to Ridhi!
- Heather
Hi was just speaking with Bella,she was…
Hi was just speaking with Bella,she was really lovely and really helpful, excellent customer service
4 August 2026
Unprompted review
Reply from Prepaypower
Hi Frahill,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Bela was able to help you.
- Heather
I explained to her and she was just…
I explained to her and she was just reading answers off the page it's only when I spoke to someone else it got resolved it makes me wonder why I changed over I am new customer and it has been cut off 3 times
4 August 2026
Unprompted review
Reply from Prepaypower
Hi Chris,
I'm sorry to hear you that this has been your experience and would like to get to the bottom of this for you.
I have requested further information from you so that we can locate your account and begin our investigation into this issue for you.
Alternatively, you can email us with your account information on reviewfeedback@prepaypower.ie so that we can look into this for you.
Look forward to hearing back from you
- Heather
Awful Company
Awful Company, refuse to remove the box they installed with a previous tenant. Have been wasting my time every time I try to get them to remove it. Avoid at all costs!
4 August 2026
Unprompted review
Reply from Prepaypower
Hi Oisin,
I'm sorry to hear you that this has been your experience and would like to get to the bottom of this for you.
I have requested further information from you so that we can locate your account and begin our investigation into this issue for you.
Alternatively, you can email us with your account information on reviewfeedback@prepaypower.ie so that we can look into this for you.
Look forward to hearing back from you
- Heather
Raj was a lovely man to deal with very…
Raj was a lovely man to deal with very pleasant and helped me set up my app n change my contact details very quickly and successfully
4 August 2026
Unprompted review
Reply from Prepaypower
Hi Chrisy,
Thank you for your super feedback!
At Prepay Power we always aim to give you the best customer service experience and are delighted to see that you have had such a positive experience.
I will pass this feedback on to Raj!
- Heather
Genevieve was a great help today
Genevieve was a great help today. Got everything done that I needed help with and was really polite on the phone.
4 August 2026
Unprompted review
Reply from Prepaypower
Hi Kevin,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Genevieve was able to help you.
- Heather
I needed to change my moms last name on…
I needed to change my moms last name on the account, and Ekom was so helpful, changed the name, send me the needed proof of address immediately. Thank you so much !
4 August 2026
Unprompted review
Reply from Prepaypower
Hi Leanna,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Ekom was able to resolve your query for you.
- Heather
Genevieve was really helpful and helped…
Genevieve was really helpful and helped me solve my situation straight away great service and customer service!
4 August 2026
Unprompted review
Reply from Prepaypower
Hi Kl,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Genevieve was able to help you.
- Heather
Very helpfull and quick to solve…
Very helpfull and quick to solve problems
3 August 2026
Unprompted review
Reply from Prepaypower
Hi Tara,
Thank you for your feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Kushum was really helpful
Kushum was really helpful. Her customer service was excellent. It is great to get through to customer service on weekends if you have a problem.
2 August 2026
Unprompted review
Reply from Prepaypower
Hi Charlotte,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Kushum was able to help you.
- Heather
I feel completely misled by Prepay…
I feel completely misled by Prepay Power.
The sales representative who came to my home assured me that I would pay less for electricity if I switched to Prepay Power. The reality has been the exact opposite. My energy usage has not changed, yet a €50 top-up lasts only 5 days. With my previous electricity supplier, I was paying significantly less for the same level of usage.
To make matters worse, when I decided to switch to another supplier, I was told that I had to repay the €200 welcome credit and pay an early termination fee. I do not remember these important conditions being clearly explained when I signed the contract.
I am extremely disappointed and regret trusting the promises made by the sales representative. Based on my experience, I cannot recommend Prepay Power.
20 July 2026
Unprompted review
Reply from Prepaypower
Hi Anna,
I'm sorry to hear you that this has been your experience and would like to get to the bottom of this for you.
I have requested further information from you so that we can locate your account and begin our investigation into this issue for you.
Alternatively, you can email us with your account information on reviewfeedback@prepaypower.ie so that we can look into this for you.
Look forward to hearing back from you
- Heather
Ridhi was very helpful
Ridhi was very helpful. Dealt with our query and rectified it very quickly. Great customer service
30 July 2026
Unprompted review
Reply from Prepaypower
Hi Gavagan,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Ridhi was able to help you with your query!
- Heather
Mayuresh review
Mayuresh gave me great quick and efficient service, reconnected my power today, I was in the dark for 6 days due to a failure on the housemates who let the account go into arrears.
Thank you for your help today sir.
1 August 2026
Unprompted review
Reply from Prepaypower
Hi Al,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Mayuresh was able to resolve your query for you.
- Heather
Customer services agent Shree was…
Customer services agent Shree was excellent. Helped me very quickly with my issue and got it sorted for me. Solved the problem, Great knowledge and engagement.
30 July 2026
Unprompted review
Reply from Prepaypower
Hi June,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Shree was able to resolve your query for you.
- Heather
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