PrePayMania Reviews 

I have decided not to bother with this company after they did not reply to my pre-sales enquiry. If they can't respond to a sales enquiry there is little hope for a response when things go wrong.

There is no telephone number. I sent a message via their contact form and received no reply. I tried to contact them via Live Support which was showing online but was in fact dead. The support forums seem to have stopped working in 2010.

I got immediate help with my queries;all niggling problems sorted,Fantastic Customer Services;I am an Ebay user.

Ordered from them twice, a phone and a charger. Both were received in good time and without a hitch. Would have no qualms about going back here again.

Hi,

I have called pre pay mania in order to buy a fone range (dust, shock and water proof handset with Dual sim. I have given my master card details to the gentleman and he said there's some problem, since the beginning of the time, I had used this card everyday and there's been never an issue with the credit card limit in mind.

I had submitted the funds via bank transfer (urgent) and i was never sent a payment confirmation even when I requested several times on the phone, via email.

2 Days after I received another email saying about missed purchase, I was very worried because it has been paid and I was told to receive the handset and external memory next day, I called on all numbers including 0845 and the guy on the phone was not just rude but not willing to help

I can see, I had called them over a 30-times since I purchased the handset and memory and paid them. I was told that the phone and external memory will be with me on Monday and this is not the case again

I called them and I was told that I will be sent this handset and external memory tomorrow on Tuesday and i have this in writing.

Now I have just received another email saying, their 2 phones are damaged and 4 are missing, so they cannot send any goods at all.

Now they want me to buy another phone from them

This is a joke - a real joke which has cost me over a £100 for calls and over a 5 years of my life to get to know I will not be delivered these goods and 5 days wasted in total

I will ask all of you beware of this dodgy company and if possible, we should all report this to

Trading standards agency

If you can, please do it because I am going to do this and I have complete communication via email, incoming and outgoing calls and so on.

Thank you!
Luqman

I looked up deal on Samsung s3 on Prepaymania and thought that the price was good so placed an order on 7/04/2014 as the phone was in stock.
called them today 08/04/2014 in the morning and was told that the phone will be dispatched today by royal mail.
I called again later in the afternoon to check if the phone was on its way.
the customer service guy asked me to hold on and after a few minutes he said that the phone is out of stock and they were waiting for the stock to come and they may send the phone tomorrow.i already paid the money and now they say the phone is not in stock (it is on back order).i had sent them 3 messages but no one replied.
calling them on 0845 number is not cheap

Wooooo !!! I am going back after purchasing from PrePayMania, excellent deals, excellent delivery and moreover very very competetive pricing. Will come back here for sure. cheers.

Great options, Great price and super sonic delivery. I have nothing to complain. Thumbs up :) and keep it up guys.

Regards,
Eoin

really bad customer service. brought a blackberry 9360 off them 4 months ago then went all lines and couldn't use it. sent it back under warrenty for them to accuse me of tampering with it so will charge for repair as warrenty is void.i had to pay for repair which I disagreed with for the phone to be totally non repairable. why would I tamper with a phone so I don't have one. im fuming that they accused me of this. be very careful if buying from them especially if you want good customer service as they are rude by email and don't want to know once they've returned the non fixed phone back to you. buyer beware as obviously the phone was faulty in first place as a report stated they thought it was a faulty graphics chip which if id have known that it is a common fault wouldn't have brought the phone in first place

(This review if for the purchase of a phone, not the after sales service)

First of all like lots of web users I checked in many places and did try to get one of the big players to price match the PrePayMania with no success.

However after talking with "Sophie" a customer service rep through live chat I was put at ease about delivery, if something goes wrong with the phone, even if PrePayMania were to close (as its an online business).

Anyway I ordered on the bank holiday monday (a blackberry 9360 £30 cheaper than anywhere else), had the FREE delivery and expected it to arrive by friday. SO it was a great surprise when it arrived on thursday and throughout the delivery i was ale to track the parcel.

The phone was packaged well and seems to be working fine!

Thanks for reading - i know i took the time to read others and i'll repot back in 6 - 12 months.

We don’t tend to buy gadgets often. Due to my income, I would prefer to be safe than sorry. I did however purchase Nokia 100 as I had heard that PrePayMania were a reputable and trustworthy site. They offer a variety of products and great savings. After placing my order I received email confirmation, advising me of the delivery schedule and full details of my purchase. As promised, they delivered me the Nokia 100 well on time. The condition of the Nokia 100 was as stated and as displayed in the online image. Great service and highly recommended!

DO NOT Purchase via their website or Ebay from this company. I ordered a blackberry for my girl friend over 2 months ago & had to message on numerous occasions regarding the item which was never delivered. They post items 1st class as standard delivery which you do not receive. After a serious complaint they told me they would resend another Blackberry via recorded delivery & this never arrived either. The tracking number was invalid & never worked. Reported to Paypal & turns out because they have "proof" that they posted the item (probably a dodgy receipt scanned in and emailed to Paypal) they managed to get away with it. DO NOT USE ITS NOT WORTH IT!!!

I purchased a big button Foneranger mobile phone from this company in July 2012 through Amazon and received it within a couple of days.
From the outset I had problems charging the phone, it didn't seem to be holding the charge for very long and would switch off suddenly - even when connected to the charger the phone would not switch back on immediately and it took a long time to charge enough for any service.

YES THIS IS A POSITIVE REVIEW......
After struggling and putting it down to my lack of ability I contacted Prepaymania via their website where they have the facility to 'chat' to someone on their sales team. I explained my problem and was immediately offered a new battery by return of post to see if this would resolve the problem, if it didn't I was to get back in touch with them. My battery arrived the next day and I am glad to say that my phone is in better health than it has ever been!
I cannot recommend this company enough for their kindness, understanding and prompt action.

I bought a hands free kit from them, but they constantly say it's being dispatched, but nothing ever happens been waiting 4 days for my order to be dispatched now, yet they guarantee same day until 3:30pm.

Avoid.

Wow, I read some really bad reviews on here and to tell you the truth I didn't really see the point in taking a risk buying from them with the negative things that have been written. However they were selling the Nokia 100 on O2 cheaper than anyone else I could fine and at £14.99 including £10 top up, I though I couldn't really lose that much...well I could lose £14.99 I guess. Anyway to cut a long story short I had nothing to worry about turned up today Via Royal Mail. Top up already applied to the Sim which is great considering I bought something like this before and forgot to register for the top up so did myself out of a tenner. Not the case here though. Ordered Friday, delivered Monday. I can't ask for more.

I ordered PrePayMania Big button phone for my elderly mum who couldn`t handle the modern fiddly phone with lots of features. This phone does exactly what it says. It has big buttons, very easy to use. The display fonts are very clear and readable. Torch, SOS, loud ringtones so many necessary features at this price is really a bargain. This is a straightforward handy phone, the best for my mum.

after reading all reveiws i still decided to buy a samsung galaxy w from there ebay store. I called to check they had the stock in and they seemed very helpful and told me my order would be dispatched that day (friday) so monday came around and i was very excited about getting my new phone, i called the company just to check on my order to find that they hadnt dispatched it yet , but they were defanatly dispaching it today (monday) and i would recieve it Tuesday, so again very excited ive sat most of the day waiting, Having a bad feeling about this company i decided to call and check, to find out they havent dispatched the phone and now they r saying that there is a problem with the stock and they r opening all the boxes of phones to check them, they dont know when they will have another delivery or when they can send me a phone (sounds pretty dodgy to me, Opening all the phones, thought they had to be sealed when u recieved them.) I had no communication to tell me of the problems, surely good customer service would have been to tell me on friday when they didnt dispach the phone when they said they would.

Only good thing was they gave me a full refund after i cancelled my order with in 10 mins.

I thought I had purchased a Xoom Case-mate cover for my beloved Xoom - as stated on the website front page "all orders in stock will be shipped same day" - NOT TRUE.

After waiting about a week for my order, I decided I would have to contact prepaymania and find out when my order was shipped. To my dismay I was told it would not be shipped for over 10 working days. Apparently even though the website states my product was in stock -and still does - and there website states same day shipping - they can still take my money and then order the product from someone else and falsely state the product is in stock - when it obviously is not.

Do not buy from this company - I canceled my order and purchased one in stock from another company (Morpeth Mobiles) who shipped it that afternoon, kept me informed through the order process and then I received my xoom cover via the postman the following morning - a good example of how a company should operate today.

I returned a "NEW" Samsung C3050 phone that had hardly been used, 3 months after purchase that just completeky died.
I had the phone returned saying they cannot help becasuse the warranty had been invalidated by ME removing the IMEI sticker from inside the phone. I certainly did not but who knows whether it was there when the phone was supplied new.
Having read other reviews of this supplier, I am asking for a full refund - will wait and see what happens.

Complete nightmare of a company. i ordered a htc sensation i checked out with my prepaid mastercard. i got the payment declined because your card doesnt support 3d secure. well i thought no problem. when i checked my card acount they had taken the cost of the phone 389.95 when i called and asked why that happened they said it was nothing to do with them as it was mastercard and to call them. i am now fighting to get my money back as there totally stupid when you call. please avoid this company

I bought a pay as you go Orange Blackberry (curve 8520) from prepaymania and after just 4 months the screen began to fade, coupled with numerous vertical lines across it. I contacted prepaymania via e-mail (you cannot call then and speak to someone, there is no number listed), and after a day waiting for a response they told me to take it to carphone wharehouse! The bloke in carphone warehouse said as it was Orange, they couldnt touch it, and the guy in the Orange shop didnt want to know either and gave me a number for Orange customer support . . . . . .Round and round I went. Orange customer support told me to conact the people I bought it from (Prepaymania.co.uk), which I could only do through e-mail. . . . .. As a customer, my contract is with prepaymania and they should be responsible for the return / warranty. In short - avoid this shop, they sell it cheap, but don't care if it goes wrong.