Being forced to do this review is a bit off putting
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In English version form to enter card detail never came. Switched to German and it worked ...
Company replied
Straight forward process
Company replied
I have paid topup £5 ut not added to the mobile number i was confused but the oin was sent i fiund it in junk mail . Thank yiu
Company replied
Company details
Written by the company
Exclusive discounts on mobile recharges online. Fast international mobile top-ups with competitive pricing from leading carriers.
Contact info
Portugal
- www.prepaid-mobile-recharge.com
3.4
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good fidiid
31 July 2026
Reply from Prepaid Mobile Recharge
Hi Mahfuzur Rahman Mahir, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Kwesi Nyankom, many thanks for the rating! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Scammers
Hey
At first, it looked pretty great
The a couple days go by and I suddenly get a notification from my bank that they have taken £49 from my bank for a subscription that was in TINY print
I am still disputing it with my bank
31 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Shay, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Scam Warning
Scam Warning
You won't be scammed the first time, but after the third or fourth time. I wanted to top up my account with 10 euros. The amount was deducted from my bank account, but my account wasn't credited. The transaction didn't appear in Recent Top Ups.
30 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Hmadnah Hmenna, we’re grateful and appreciate you taking the time to share your rating with us. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service.
We would like to confirm that your Digimobil top-ups for your number ending in 5235 were delivered in a swift and timely manner on June 2, 22026 at 21:28 GMT, June 13, 2026 at 23:15 GMT, July 13, 2026 at 20:15 GMT and July 31, 2026 at 03:02 GMT. Timely delivery is a key part of our commitment to providing a reliable and efficient service, and we are glad to see this was upheld in your order.
Regarding your concerns, we would also like to clarify that all customers are well-informed of our terms and conditions during the checkout process. As part of completing a purchase on our website, customers are required to actively tick a box confirming they have read and agreed to these terms before proceeding. This step ensures transparency and helps prevent any misunderstandings.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
Con artists/scammers
Con artists, fraudulent payment taking
I bought a £10 top up for my elderly mums phone on Saturday, i noticed yesterday that they were trying to take £49 from my bank, i looked into this & found they had set up a subsctiption without my knowledge & the subcription was hidden behind the check out process, i cancelled the subscription & told them i want a refund, they offered 20% i sm contacting the bank to have this pending payment blocked & will be reporting to the financial ombusdman for subcription traps & fraudulent activity regarding payment taking without authority
25 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Mr Hallam, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Quick and easy
30 July 2026
Reply from Prepaid Mobile Recharge
Hi Sandra Lee Barry, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Con/Fraud! Stay well clear!
They are operating a con where you buy some credit (which you never receive obviously) and then you are signed up to a payment debit of £49 GBP. Luckily I saw it pending on my banking app and the bank are now blocking the company. What I want to know is how on earth is this company allowed to trade, as it is inside the EU and surely subject to EU laws.
29 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Wolfie Wolfmeister, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Derek Green, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Excellent in network and internet.
29 July 2026
Reply from Prepaid Mobile Recharge
Hi Victor Onyekachi, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
FRAUD of a company STAY CLEAR!!!!
I paid for a £10 top up, All worked fine. Only to find out 3 days later i was charged £39.00 for a subscription i never signed up for.
If i signed up for a subscription service they need to issue you a payment schedule via email. So you know what you pay and when you pay it. They did not issue that to me. They did however show my an image of a email that they said was sent to me that was a fake image.
When i made a complaint to them they offered me 30% refund as a gesture of goodwill. I told them "on their bike" refund or i contact my bank. The next step they offered 50% and that the maximum they would refund. Told them i would not accept it and that i have given them ample information showing they never fulfilled any of the guidelines that they need to follow as a reputable company.
Joke was on them, i got in touch with my Bank and contacted the fraud department (as a payment was taken without any consent) They took down all the info and i issued them all the images i sent over to this FRAUD of company. Within the next 48hrs i was issued a full refund from my bank.
I suggest anyone on this site to get in touch with their banks fraud department.
3 June 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Lewis Morrison, thank you for sharing your feedback. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service. Your feedback is incredibly valuable to us, and we take your concerns very seriously.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Julie Quantrell, many thanks for the rating! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Hidden £49 recurring subscription trap on £5 top-up — Demand a full refund!
Beware when making a basic top-up on this site. I attempted a single £5.00 mobile top-up, only to find an unexpected £49.00 subscription charge taken from my card days later under the descriptor "prepaidmobilerecharge".
The recurring fee was hidden behind unclear checkout terms. When I complained, their compliance support initially rejected the complaint then after a significant number of chasers, offered partial "goodwill" refunds (first 20%, then 50%) to try to settle the dispute. Do not accept partial refunds.
Once I formally issued a deadlock notice and escalated the matter to the Financial Ombudsman Service (FOS) against my bank for refusing a chargeback, the merchant issued a 100% full refund.
If you were caught in this trap:
Reject all partial refund offers from support.
Demand a 100% refund in writing.
If they refuse, file a chargeback under Merchant Misrepresentation via your card issuer or escalate directly to the Financial Ombudsman
25 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Tunde A, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
I bought a one-off top up from them for…
I bought a one-off top up from them for my business POS as the wifi was down.
Somewhere, buried in the small print, was an agreement to pay them a monthly subscription fee of £29.
I only became aware of this when my bank flagged it up as suspicious activity and blocked my card.
Ok, strictly speaking, it's not illegal and I should have read the conditions properly.
However, it's underhand practice and a morally bankrupt way to run a business.
27 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Mike Restall, thank you for sharing your feedback. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service. Your feedback is incredibly valuable to us, and we take your concerns very seriously.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Midhun Mohanan, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Kevin Ruby, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Good easy to use
27 July 2026
Reply from Prepaid Mobile Recharge
Hi Carron Lycett, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
deducted £49 without my consent on a…
Do not touch this with a ten-foot barge pole. Read this before you enter your card details.
I went to make a £10 mobile top-up. £49 was taken from my account. What I had actually been signed up to — without ever knowingly agreeing to it — was a 'Premium Membership' at £49 PER MONTH, on a 3-day free trial that rolls straight into a full charge. It is not a one-off. It recurs every single month until you find the cancellation page.
By their own admission on their website, they are not a telecom provider and are not affiliated with any mobile operator. You are not buying a top-up. You are buying a monthly 'membership' from a company registered in Nicosia, Cyprus, that promises to reimburse mobile expenses if you send in receipts.
What makes this so effective is the design of the checkout. A person looking for a £10 top-up is not looking for a £588-a-year subscription, and the pricing is not put in front of them in a way anyone could miss. Under the Digital Markets, Competition and Consumers Act 2024 — in force since April 2025 — 'drip pricing' is prohibited: showing a headline figure and then adding unavoidable charges as the customer moves through the transaction. Misleading omissions about the total price are prohibited too. Under regulation 40 of the Consumer Contracts Regulations 2013, extra payments on top of the agreed price require the customer's express consent obtained beforehand, and consent inferred from a default option or pre-ticked box does not count — the trader has to reimburse it.
If this has already happened to you, act today:
• Cancel in writing by email and keep the proof. Do not rely on a confirmation screen.
• Tell your bank you are cancelling the CONTINUOUS PAYMENT AUTHORITY. They must stop future payments and cannot make you deal with the merchant first.
• Ask your bank about a refund under regulation 79 of the Payment Services Regulations 2017 — where the amount taken exceeded what you could reasonably have expected. Eight-week deadline.
• Raise a chargeback.
• Report it to Trading Standards via Citizens Advice on 0808 223 1133, and to the CMA.
Check your statements. If they got £49 once, they will try again next month.
(I'm not a lawyer — this is my own experience and my own reading of the rules.)
23 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Abdullah Jan, we’re grateful and appreciate you taking the time to share your rating with us. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service.
We would like to clarify that all customers are well-informed of our terms and conditions during the checkout process. As part of completing a purchase on our website, customers are required to actively tick a box confirming they have read and agreed to these terms before proceeding. This step ensures transparency and helps prevent any misunderstandings.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
Easy to topup
27 July 2026
Reply from Prepaid Mobile Recharge
Hi Sarah Eze, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Hayley Boswell, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Ms W. Fricker, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.