Premier Sports Reviews 

1,880
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 711 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably helpful and very polite staff members for resolving various subscription and technical challenges with great speed. People note that the support team consistently delivers efficient solutions, ensuring thoroughly smooth digital interactions and prompt assistance whenever it is needed. Though some reviewers experienced frustrating difficulties involving unexpected extra charges or confusing annual subscription terms, a few found that representatives resolved their core concerns. Consumers also mentioned occasional streaming troubles and poor service experiences, yet many appreciated how staff members worked hard to clear up initial confusion.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their promptness and efficiency in... See more

Customer service

People report positive experiences with customer service, noting that support agents are polite,... See more

Subscription

Reviewers highlight ambiguous aspects of subscription, with customers reporting contrasting experiences... See more

Service

Consumers find service to be positive, highlighting helpful and fast responses to any questions. Reviewers... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting fast and prompt replies... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I recently had experience of trying to rectify my subscription to PS as there had been a misunderstanding. It was dealt with by Hannah, who was most helpful and clear in advising me. Her replies wer... See more

Rated 4 out of 5 stars

This was my first time contracting to premier sports and I had a problem with pricing. My problem was dealt with by a gentleman called Mike, who sorted out the problem in a fairly short time which has... See more

Rated 4 out of 5 stars

Bit of an issue being able to watch on Sky. But got through to CS, where Curtis took control and sorted it out super quickly. Well done and thanks to Curtis. Looking forward to watching Glasgow Warr... See more

Rated 5 out of 5 stars

I had lost my debit card and had to cancel it to get a replacement. During that time Premier Sports tried to take my monthly payment which they were unable to do. I had a helpful message letting me k... See more


Company details

  1. Media Company
  2. Television Station

Written by the company

Our focus is on LALIGA, Scottish Cup football, United Rugby Championship (URC), Ice Hockey, Motorsports, GAA & MMA. We are delighted to be able to bring fans over 1000 events per year including all 151 games live from the United Rugby Championship, Every LALIGA game on LALIGATV, the biggest games from round 4 to the final of the Scottish Cup, exclusively live Premier Sports Cup games in Scotland and European football qualifiers, up to 15 games a week from the NHL.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,880)

710 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Customer Services

I have contacted your customer service department a couple of times over the years, and have always been very happy with the outcome. Today, Curtis resolved my issue very quickly via email with great communication. Thank you!

18 May 2026
Unprompted review
Rated 5 out of 5 stars

My payment method had failed

My payment method had failed as I'd updated my credit card. A quick call to the support number got me back on track. The support assistant was helpful, polite and friendly.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

I asked them to call back

I asked them to call back because I didn’t understand the text message. The assistant explained carefully and politely : she had no difficulty persuading me to accept an advantageous renewal contract. Thanks.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

THANK-YOU PREMIER SPORTS

Suddenly my financial situation became tight so i had to pull back on subscriptions, Premier sports was approached and in all honesty were brilliant, they understand and Curtis went about fixing my cancellation, couple emails later job done , massive help massive thanks to Curtis and Premier Sports.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

great responsive customer service.

great responsive customer service.
I had a query over cancelling my subscription which was responded to quickly. Steve was very helpful in answering my questions and quickly resolved the issue to my satisfaction.

7 May 2026
Unprompted review
Rated 1 out of 5 stars

My son who has a disability…

My son who has a disability accidentally signed up to a subscription. This was unknown to me. I called about this advising it was done accidental and told I still have to pay the monthly subscription there is no way out.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I access Premier Sports via Sky and had a problem viewing some content. Sky advised that the games I wanted to see were pay per view and not available to me. I emailed PS and had a prompt reply from Steve who told me that all content was available via the PS app.
The customer experience Steve provided was night and day compared with Sky.

10 May 2026
Unprompted review

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