Premier Sports Reviews 

1,883
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 711 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably helpful and very polite staff members for resolving various subscription and technical challenges with great speed. People note that the support team consistently delivers efficient solutions, ensuring thoroughly smooth digital interactions and prompt assistance whenever it is needed. Though some reviewers experienced frustrating difficulties involving unexpected extra charges or confusing annual subscription terms, a few found that representatives resolved their core concerns. Consumers also mentioned occasional streaming troubles and poor service experiences, yet many appreciated how staff members worked hard to clear up initial confusion.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their promptness and efficiency in... See more

Customer service

People report positive experiences with customer service, noting that support agents are polite,... See more

Subscription

Reviewers highlight ambiguous aspects of subscription, with customers reporting contrasting experiences... See more

Service

Consumers find service to be positive, highlighting helpful and fast responses to any questions. Reviewers... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting fast and prompt replies... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I recently had experience of trying to rectify my subscription to PS as there had been a misunderstanding. It was dealt with by Hannah, who was most helpful and clear in advising me. Her replies wer... See more

Rated 4 out of 5 stars

This was my first time contracting to premier sports and I had a problem with pricing. My problem was dealt with by a gentleman called Mike, who sorted out the problem in a fairly short time which has... See more

Rated 4 out of 5 stars

Bit of an issue being able to watch on Sky. But got through to CS, where Curtis took control and sorted it out super quickly. Well done and thanks to Curtis. Looking forward to watching Glasgow Warr... See more

Rated 5 out of 5 stars

I had lost my debit card and had to cancel it to get a replacement. During that time Premier Sports tried to take my monthly payment which they were unable to do. I had a helpful message letting me k... See more


Company details

  1. Media Company
  2. Television Station

Written by the company

Our focus is on LALIGA, Scottish Cup football, United Rugby Championship (URC), Ice Hockey, Motorsports, GAA & MMA. We are delighted to be able to bring fans over 1000 events per year including all 151 games live from the United Rugby Championship, Every LALIGA game on LALIGATV, the biggest games from round 4 to the final of the Scottish Cup, exclusively live Premier Sports Cup games in Scotland and European football qualifiers, up to 15 games a week from the NHL.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(1,883)

718 reviews in the last 12 months

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Rated 5 out of 5 stars

I live in Canada and watch Super Rugby…

I live in Canada and watch Super Rugby Pacific 2026 via Premier Sport. Over the years of doing so I have had to rely on a series of live streaming on line services. Premier Sports is by far the best of these that I have used. The quality of product, the availabilty of all games and the speed at which it makes VOD available are all excellent.

An additional feature is the way it has structured inquiries, including response time and attention to detail, is phenominal. Raymond Skett

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service from Premier Sports…

I thoroughly enjoyed the Premier Sports app. But I was even more impressed with their customer service (from “Schofield”) when I complained about them continuing to charge me when I had already cancelled the service. Perhaps understanding my great age (76) they surmised I had actually forgotten to press send on my request. They promptly formalized my cancellation for me and did not charge me that extra fee. Thank you so much!!

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Very good helpline

Curtis replied very quickly and helped positively with my misunderstanding of the T&Cs. I will subscribe again next year if European Rugby is on Premier TV. Very positive experience throughout my subscription.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

I somehow subscribed twice to PS and…

I somehow subscribed twice to PS and cancelled one sub and kept the other going.I tried to watch Rugby this weekend and got a no active subscription notice,so I thought they may have cancelled the wrong sub or even cancelled both.
To my relief,this was sorted out by Steve with the minimum of fuss.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

I couldn’t connect the app on my tv.

I couldn’t connect the app on my tv.. phoned the company & Spencer sorted me out, she had great patience as I’m an older lady & not technically minded… she was polite efficient & went to great lengths to achieve this . I want to say her customer service went beyond… Jackie…

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Steve from Premier Sports was really…

Steve from Premier Sports was really helpful in resolving a billing issue for me. He responded promptly, clearly explained everything, and arranged a goodwill adjustment as promised. The remaining balance was processed smoothly and my account was cancelled with no further charges. Really appreciate the efficient and professional support. Thank you, Steve.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Commendable Support 5🌟 🥇🍾

5🌟 🥇🍾
Curtis at Premier Sports is my hero.
Over in Co Kerry from the UK for the birth of my granddaughter I was disappointed in that I was
going to miss my teams quarter final in the URC
championship. Not a problem for Curtis. He very
quickly had me set up to watch not only Friday nights game, but a 24 hour pass so that I could view all the
quarter finals. FIRST CLASS CUSTOMER SERVICE.
And my daughter obliged by delivering our beautiful
Granddaughter at 05:05 into the bargain.
Very many thanks Curtis for helping me out.
Your assistance was much appreciated
and Premier Sports customer support highly commendable.

29 May 2026
Unprompted review

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