We bought another new mattress............ this is our 2nd mattress in two years should have bought this one 1st ! As you get older sleep is really important so we decided to buy a premier inn mattre... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was a bit hesitant buying a mattress without trying it in a shop first, but we loved the Premier Inn beds whenever we stayed away so took a chance. Delivery guys were great, and the mattress itself is... See more
Company replied
The soft and firm pillows have proved themselves . Supplied with the quilted pillow sips/ protectors we have found they , like staying in a Premier In. Enhance our sleep both quality and length. Great... See more
Company replied
Having ordered numerous items at different stages over the past few months. Everything was perfect for quality,price,and the delivery service through DHL. however the delivery by EVRI was something t... See more
Company replied
Company details
Written by the company
Our exclusive bed and mattress, made by Silentnight – the UK’s most trusted sleep brand – offer lasting comfort and support. Complete your setup with our cosy duvets and pillows from Sartex Quilts for the hotel-quality sleep you love.
Written by the company
- Our Promise
- As the UK’s largest hotel chain, we’re all about helping our guests rest easy, which is why we want to offer the same peace of mind for our Premier Inn bed customers. Choosing Silentnight as our bed partner to design, test, and create our new beds means that over 75 years’ worth of bed making experience and SATRA approved testing has gone into every mattress. Together, we’ve worked hard to create a hotel quality bed that customers will love.
Our Customer Guarantee
5 Year Guarantee
When you buy our Premier Inn bed, you can look forward to the same friendly, reliable service that we provide for our guests. From super-comfy beds made to the highest standard to our handy customer service team and five-year guarantee, our customers can always rest easy with us.
Contact info
4.5
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Room was clean and well looked after,
Room was clean and well looked after,
All staff we polite and courteous.
Very pleased 👍
10 September 2026
Reply from Premier Inn At Home
Ruth, can we ask you to move your review to the hotel page, that way the correct team can pick this up.
Sam,
Premier Inn At Home
I bought 2 packs of the supportive…
I bought 2 packs of the supportive pillows, on advice from our daughter, they're so comfy and supporting, so wish I'd bought them previously. My sleep pattern over the last year hasn't been good due to health issues, But it has made an improvement, so I'm very happy with that.
9 September 2026
Reply from Premier Inn At Home
It is wonderful to hear how much comfort your new pillows are bringing you. We are so glad that they have helped improve your sleep quality and provided the extra support you needed during a difficult time. Thank you for sharing such positive feedback.
Sam,
Premier Inn At Home
Best sleep ever!
Ordering was simple.
Delivery was efficient.
The mattress is amazing!
I stayed at a Premier Inn hotel a few times over the summer, and noticed that Apple Health gave me sleep scores of 90+ each time. It rarely went over 70 at home. So I decided to get a Premier Inn mattress and now get 90+ almost every night. Love it!
10 September 2026
Reply from Premier Inn At Home
It is wonderful to hear how much your sleep quality has improved since upgrading your bed. We are delighted that the ordering and delivery processes went smoothly for you, and we hope you continue to enjoy fantastic nights of rest.
Sam,
Premier Inn At Home
Lovely, comfortable pillows
Firstly ordering was easy, delivery was great and finally the pillows are lovely, well made, very comfortable, so cosy and having a good nights sleep.
9 September 2026
Reply from Premier Inn At Home
We are so pleased to hear that your experience with us was smooth and that you are enjoying such a cosy, great night's sleep with your new pillows.
Sam,
Premier Inn At Home
Customer service excellent
Customer service excellent
Delivery of product organized and very efficient planned delivery schedule
One the best company's to purchase a product from
2 September 2026
Reply from Premier Inn At Home
We are so pleased to hear that you had such a wonderful experience with our customer support and found the delivery process so efficient. Thank you so much for taking the time to share your kind feedback with us!
Sam,
Premier Inn At Home
Lovely quality duvet we now have them…
Lovely quality duvet we now have them on all our beds just feels like we are in a hotel
8 September 2026
Reply from Premier Inn At Home
We are delighted to hear that you love the quality of your new duvets. Thank you so much for taking the time to share your wonderful feedback with us!
Sam,
Premier Inn At Home
Reply from Premier Inn At Home
Thanks Sharon, that's great to hear.
Sam,
Premier Inn at Home
Too soft for my back
The mattress is a lot softer than I expected. I thought it would be like a hotel mattress
8 September 2026
Reply from Premier Inn At Home
Thank you for sharing your feedback with us. We appreciate your personal thoughts on your new mattress.
Sam,
Premier Inn At Home
Really comfortable mattress
Really comfortable mattress. Sleeping deeper and for longer. Good delivery experience.
22 August 2026
Reply from Premier Inn At Home
We are so glad to hear that you are enjoying a deeper, longer sleep on your new mattress and that the delivery went smoothly. Thank you very much for sharing your positive feedback with us Nick
Sam,
Premier Inn At Home
Premier Inn Double Mattress
I purchased the Premier Inn mattress based on experience staying at several Premier Inn’s over the years.
The delivery/ pick up service was first class.
Having slept on the mattress for several nights now I conclude that it’s firmer than anticipated, and that I will need to use a mattress topper while the mattress ‘breaks in’
This is not a complaint, rather an observation. The mattress is of good quality and I’m sure it will be great in the longer term. I’d have no hesitation recommending it to family and friends with the understanding it would need (wear) time to become fully comfortable.
8 September 2026
Reply from Premier Inn At Home
We are glad you enjoyed your experience with our delivery service and that you appreciate the quality of your new bed. We appreciate you taking the time to share your feedback about your initial nights of sleep. It is very helpful to know your thoughts regarding the initial firmness and the adjustment period required to reach your ideal comfort level. Your recommendation means a lot to us.
Sam,
Premier Inn At Home
Reply from Premier Inn At Home
We are so pleased to hear that your purchasing process was seamless and that you are enjoying a wonderfully comfortable night's rest. Thank you so much for sharing your feedback with us Susan,
Sam
Premier Inn At Home
Reply from Premier Inn At Home
We are happy to hear that our smooth purchasing process and great items met your needs. Thank you for your feedback Elizabeth.
Sam,
Premier Inn At Home
Love them!
Love how cosy the duvets are and an added bonus for me is that they are so light.
30 August 2026
Reply from Premier Inn At Home
We are so pleased to hear how much you are enjoying your new duvet. It is wonderful to know that you find it both cosy for a great night's sleep.
Sam,
Premier Inn At Home
Ordered two Premier Inn mattresses
Ordered two Premier Inn mattresses, very comfortable as expected delivered ontime and as expected. Delivery staff polite and friendly.
29 August 2026
Reply from Premier Inn At Home
We are so happy to hear that your mattresses arrived on time and that you are finding them so comfortable. It is also wonderful to know that our delivery team provided such polite and friendly service.
Sam, Premier Inn At Home
Mattress very comfortable
Mattress very comfortable
Customer service and delivery spot on
6 September 2026
Reply from Premier Inn At Home
We are so pleased to hear that you found your new mattress extremely comfortable and that our customer service and delivery met your expectations. Thank you very much for taking the time to share your wonderful feedback with us David.
Sam, Premier Inn At Home
Reply from Premier Inn At Home
Thanks for taking the time to leave a review Nichola.
Sam, Premier Inn at Home
Perfect in every way
Helpful receptionist - secure Blue Badge parking - clean and comfortable room - bedding ideal for a good night's sleep
25 September 2026
Reply from Premier Inn At Home
Can we ask you to move your review to our Hotel page Mike, this is so the right team can pick this up.
Sam, Premier Inn At Home
Reply from Premier Inn At Home
We are so pleased to hear that you are enjoying your new pillow and that your order arrived so promptly. Thank you very much for taking the time to share with us!
Sam, Premier Inn At Home
Reply from Premier Inn At Home
We are so pleased to hear that you had a smooth purchasing experience and are finding your new bedding so comfortable. Thank you for sharing your feedback with us Jean,
Sam, Premier Inn At Home
A great nights sleep on a comfortable…
A great nights sleep on a comfortable bed. Fantastic 😃
29 August 2026
Reply from Premier Inn At Home
We are delighted to hear that you had such a restful sleep and found your new bed so wonderfully comfortable. Thank you very much for sharing your positive feedback with us.
Sam, Premier Inn At Home
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.