We bought another new mattress............ this is our 2nd mattress in two years should have bought this one 1st ! As you get older sleep is really important so we decided to buy a premier inn mattre... See more
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Review summary
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Was a bit hesitant buying a mattress without trying it in a shop first, but we loved the Premier Inn beds whenever we stayed away so took a chance. Delivery guys were great, and the mattress itself is... See more
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The soft and firm pillows have proved themselves . Supplied with the quilted pillow sips/ protectors we have found they , like staying in a Premier In. Enhance our sleep both quality and length. Great... See more
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Having ordered numerous items at different stages over the past few months. Everything was perfect for quality,price,and the delivery service through DHL. however the delivery by EVRI was something t... See more
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Company details
Written by the company
Our exclusive bed and mattress, made by Silentnight – the UK’s most trusted sleep brand – offer lasting comfort and support. Complete your setup with our cosy duvets and pillows from Sartex Quilts for the hotel-quality sleep you love.
Written by the company
- Our Promise
- As the UK’s largest hotel chain, we’re all about helping our guests rest easy, which is why we want to offer the same peace of mind for our Premier Inn bed customers. Choosing Silentnight as our bed partner to design, test, and create our new beds means that over 75 years’ worth of bed making experience and SATRA approved testing has gone into every mattress. Together, we’ve worked hard to create a hotel quality bed that customers will love.
Our Customer Guarantee
5 Year Guarantee
When you buy our Premier Inn bed, you can look forward to the same friendly, reliable service that we provide for our guests. From super-comfy beds made to the highest standard to our handy customer service team and five-year guarantee, our customers can always rest easy with us.
Contact info
4.5
Excellent
5K reviews
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Great firm pillows
Fast delivery, great firm pillows, just what I needed.
And the pillow protectors which they come with .
Also great value.
27 August 2026
Unprompted review
Reply from Premier Inn At Home
We are so glad to hear that our pillows were just what you needed and it's wonderful to hear.
All the best,
Sam
Premier Inn At Home
Brilliant very comfortable Carnt stop…
Brilliant very comfortable Carnt stop going to bed early
14 August 2026
Reply from Premier Inn At Home
We're so happy to hear you're enjoying such comfortable nights! Thank you for sharing your brilliant feedback with us.
Best regards,
Sam,
Premier Inn At Home
I stayed at a Premiere Inn at…
I stayed at a Premiere Inn at Nottingham and was so impressed with the Mattresses I bought one for my self
14 August 2026
Reply from Premier Inn At Home
We are absolutely delighted to hear how impressed you were with our mattresses during your stay. It's wonderful that you enjoyed it so much you decided to purchase one for yourself!
Thanks,
Sam,
Premier Inn At Home
Customer service was excellent
Customer service was excellent. I had to send something back. It was sorted very quickly
12 August 2026
Reply from Premier Inn At Home
We're happy to hear our customer service team were able to help sort quickly for you.
Kind regards,
Sam,
Premier Inn At Home
Saved my neck!
I can't recommend the firm pillows enough. They put an end to many years of neck issues overnight (no pun intended). No pain, no pain is what I say!
I wake up refreshed and relaxed.
14 August 2026
Reply from Premier Inn At Home
We are absolutely delighted to hear that our firm pillows have made such a positive difference for your neck issues! It's wonderful to know you're waking up refreshed and relaxed Ramelda.
Kind regards,
Sam,
Premier Inn At Home
Very happy with the mattress
Very happy with the mattress, delivery personnel very respectful, would recommend this product and service.
14 August 2026
Reply from Premier Inn At Home
We are so pleased to hear how happy you are with your new mattress and the delivery personnel. Thank you for your kind words.
Best regards, Louise at Premier Inn At Home
Reply from Premier Inn At Home
Thanks for your review Mark, we appreciate your feedback.
All the best,
Sam,
Premier Inn At Home
Reply from Premier Inn At Home
We are so glad to hear that ordering was easy and that you are enjoying your new mattress! We truly appreciate your positive feedback.
Best regards,
Sam
Premier Inn At Home
Excellent communication
Excellent communication, Delivery all went well, pleased with purchase.
12 August 2026
Reply from Premier Inn At Home
We are so pleased to hear that your delivery went well and you are happy with your purchase. We appreciate your positive feedback Jeremy
Kind regards,
Sam,
Premier Inn At Home
Delivery was flawless
Delivery was flawless. Very pleasant and professional. Mattresses are very comfortable
1 September 2026
Reply from Premier Inn At Home
We appreciate your wonderful review! We are so pleased to hear that your delivery was flawless and that you are finding your new mattresses comfortable.
Kind regards,
Sam,
Premier Inn At Home
I’ve always loved sleeping on a Premie…
I’ve always loved sleeping on a Premie inn bed my daughter, my grandson have one beautiful I ordered one it’s not firm and hard like theirs when I have slept in one my back always feels good but not having my own it doesn’t
Ann Brennan
11 August 2026
Reply from Premier Inn At Home
We appreciate you sharing your experience with us. We are always striving to ensure consistent quality. Please do be sure to allow time for the mattress to settle, and for your own body to get used to the new support.
Best regards,
Sam,
Premier Inn At Home
Reply from Premier Inn At Home
Thanks for your review Keith,
All the best,
Sam,
Premier Inn at Home
The premier inn at home store had…
The premier inn at home store had issues with payment.
Also the firm pillow has lost a bit of quality from previous pillows I’ve had
11 August 2026
Reply from Premier Inn At Home
We appreciate you bringing these issues to our attention. We have noted your feedback David.
Kind regards,
Sam,
Premier Inn At Home
Strongly recommend
Ordered the premier inn king size mattress and was given a duvet and pillows as part of the deal. The 2 guys delivering were really good, really respectful and would welcome them back again.
31 July 2026
Reply from Premier Inn At Home
We're so pleased to hear you're happy with your new mattress, duvet, and pillows! It's wonderful to know our delivery team provided such a positive and respectful experience. Thank you for your kind words Chris,
Kind regards,
Sam,
Premier Inn At Home
The delivery was early and the workmen…
The delivery was early and the workmen were very helpful, courteous and friendly. They worked quickly and efficiently (even removing shoes when walking on carpet!).
11 August 2026
Reply from Premier Inn At Home
We're delighted to hear that your delivery was early and that our team was so helpful, courteous, and efficient. We appreciate you sharing your positive experience!
Kind regards,
Sam,
Premier Inn At Home
Great price considering the free bonus…
Great price considering the free bonus linen and duvet.
Mattress has been exactly as described, medium firm,
And we are enjoying comfy nights.
27 July 2026
Reply from Premier Inn At Home
We're so pleased to hear you're enjoying comfortable nights and that the mattress is just what you need. It's wonderful to know you're happy with your purchase, especially with the bonus linen and duvet! Thanks Bob.
Kind regards,
Sam,
Premier Inn At Home
Reply from Premier Inn At Home
We're so pleased to hear that your items arrived quickly and that you are happy with the quality of our duvets. Thank you for your wonderful feedback.
Kind regards,
Sam
Premier Inn At Home
like sleeping in the hotel
Absolutely amazing quality you can tell it's the same as the hotels quilt and pillows the delivery was super fast too
4 August 2026
Reply from Premier Inn At Home
We're so pleased to hear you're happy with the quality of your quilt and pillows. It's great to know they arrived quickly too.
Kind regards,
Sam
Premier Inn At Home
Mattress very comfortable
Mattress very comfortable, not too soft...
Sadly, it wasn't delivered on the day promised, but after a phone call, it arrived 2 days later.
26 August 2026
Reply from Premier Inn At Home
We're so glad you're enjoying the comfort of your new mattress! We sincerely apologise for any delivery delay and appreciate your understanding. Thanks David.
Best regards,
Sam
Premier Inn At Home
pillows
I bought the pillows , and they are lovely, better than any other pillows I’ve ever bought.
10 August 2026
Reply from Premier Inn At Home
We're so happy to hear that our pillows have exceeded your expectations and are better than any others you've tried. We appreciate your kind words!
Kind regards,
Daniel,
Premier Inn At Home
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