PRC Direct Reviews 

I ordered a Hisense washing machine through PRC. I paid extra for delivery and installation because I live on the third floor. The operators left without installing the machine and then did not answer the phone for the rest of the day. The machine broke within 6 months. I was promised a refund within ten working days of the machine being returned. They did not pay my refund within this period. They then paid it to the wrong account number, and despite this, have claimed incorrectly that the money has been debited from their side. My bank confirmed it has not, and nearly four weeks later I have still not received my refund. They are no longer answering my messages and I am now having to threaten to go to the Small Claims Court.

EDIT to be fair to them, they did credit my account within hours of me writing this review, but I would have appreciated it if things had not been made this difficult first.

Kept informed and delivered spot on time

Product was as requested and delivered by date

The PRC website was very easy to navigate and it wasworth creating an account. The coffee machine was sold at a great price. It arrived before the projected date. Delivered safe and sound by DPD.
The machine is very good and I have registered its warranty with Nespresso.
My overall experience with PRC has been excellent.

Easy to use website with great product options. Having just spent £2.5k was disappointed in having to pay a delivery charge. Negative !!

Faulty Tv after two months . Will not refund . Terrible after service . Contract is with PRC Direct a verified seller on B&Q but they told me to get a return number from Samsung who do not deal with third party sellers. PRC have persisted in multiple questions and now asking for my name and address which they have as the order was with them. Very upsetting experience

I found this company on the internet. They had what I wanted and it was a good price. I didn't pay for extra fast delivery but it still arrived in two days. Overall I'm very impressed with their service. I forgot to say they actually called to confirm that everything was okay with the order and when it was going to be delivered.

Good product information on website.
Easy ordering and arranging of delivery.
Quick anf careful delivery, with telephoned notice of time.
Good value pricing.

Excellent price and communications. Ordered on line Sunday, ready for collection Monday morning.
Very friendly and helpful staff at the showroom.
Highly recommended

excellent, people and i tried to get a phone but it wasn't in stock. but once it was available they let me know and it was promptly dispatched and i received it. great price and great service. highly recommended!

Bought LG Oled tv. Nice and easy process and delivered quickly.

The experience i had buying my TV from PRC Direct was amazing ,from ordering it i was kept in contact regarding when it left the warehouse ,to the delivery date .i received a phone call from the driver to tell me when he would be at my house . I was really happy from ordering to delivering .10/10

Faulty goods
No customer care

The order was accepted, and the payment was taken, even though the item was out of stock. I was only informed a week later that the item was unavailable in the warehouse, and that was only after I emailed them myself.

Excellent company, LG TV delivered the next day, good price and company. Excellent communication with the seller and the delivery company.

I ordered a LG OLED TV from PRC on the basis of a 5-7 day standard delivery. They delivered it three days after the order without additional cost. The TV is now up and working with no problems, so far.

Competitive pricing and a fast (next day) delivery. it would be hard to better this.

Excellent price on a new TV and delivery was within 24 hrs.

Website easy to use.

Great product at a great pe Cr delivered well after 2 days