PRAGA MEDICA Reviews 1,415

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, kindness, and professional approach, making every interaction pleasant and supportive. The service provided is frequently highlighted as perfect, with many people appreciating the efficiency and ease of the entire process, from initial contact to post-treatment care. Reviewers also commend the excellent communication and the smooth user experience, noting that everything was well-organized and stress-free. However, some customers also noted issues with aftercare and communication, particularly regarding the provision of translators. A few people mentioned not receiving timely responses or follow-ups, and some experienced anxiety due to the absence of a translator during critical appointments, leading to difficulties in understanding medical information.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism, kindness,... See more

Service

Consumers consistently report positive experiences with the service. Many reviewers highlight the... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the attentive and supportive assistance... See more

User experience

People report positive experiences with user experience. Many customers describe the entire process as... See more

Customer communications

Clients share positive opinions on contact. Many reviewers praise the responsiveness and helpfulness of the... See more

Based on these reviews

Rated 5 out of 5 stars

We did some research on the internet before we chose Prague Medica but our experience surpassed by far what we expected. Our point of contact throughout was Petra who could not have been more helpful,... See more

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Rated 5 out of 5 stars

The service Praga Medica provided was absolutely perfect. They organized everything : meet me at the airport, accommodated in a very nice hotel, supported me at every step. I came by myself but had... See more

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Rated 5 out of 5 stars

just wanted to take a moment to sincerely thank you all for your incredible care and support throughout my IVF journey. I’m so happy to share that the treatment has been successful, and I truly co... See more

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Rated 5 out of 5 stars

I had a very positive experience with Praga Medica. From the very beginning, the communication was excellent—clear, timely, and professional. Every question I had was answered quickly, which made th... See more

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Rated 5 out of 5 stars

Looked into Lens replacement, done my research, Prague Medica stood out. Followed there easy booking process, Nela answered all questions promptly Booking was easy, went with there Hotel recommend... See more

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Rated 5 out of 5 stars

My experience was positive from beginning to end. Communication was efficient, clear and helpful. Replies to questions dealt with very quickly. We arrived at the airport and was picked up and taken... See more

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Rated 5 out of 5 stars

My 1st ever time to prague, and the medica clinic. I chose these through recommendation of a friend (who also travelled from the uk. Great efficient communications, pre and post surgery. The clini... See more

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Rated 5 out of 5 stars

I'm very happy with the whole process. Everyone involved in the process played a very important role towards making this dream of me being a mother at age 46 a reality. I lack words to express my joy.... See more

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Rated 5 out of 5 stars

I returned from lens replacement surgery last week and I wish I had this done over a decade ago. Great value, exceptionally high clinical standards and best of all...... I can read and text w... See more

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Rated 5 out of 5 stars

I contacted Pragamedica to ask if they could arrange blepharoplasty surgery. They were extremely efficient with great communication. I dealt with Marketa who arranged everything for me with the surgeo... See more

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Rated 5 out of 5 stars

Very straightforward service Marketa was always just a phone call away Help with hotels and transportation made very easy. Amazing results for upper bleph carried out by Dr. Ženíšková at The Hůrka... See more

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Rated 5 out of 5 stars

I cannot thank the staff and doctors enough ,especially my helper Caroline, for making the whole process smooth and efficient.They made my deep plane and neck facelift and brow lift stress free and p... See more

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Rated 5 out of 5 stars

Absolutely amazing! Came to Prague from the states and had my mouth completely redone and RLE eye surgery, both through Praga Medica. Wonderful experience, service was great, results terrific! Plus, I... See more

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Rated 5 out of 5 stars

The whole experience was exceptionally good value for money. Nela was responsive with emails and always got back to me promptly with the answer to any of my questions. Kristina was my translator and i... See more

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Rated 5 out of 5 stars

It took me years to research and decide the best place for my surgery. I had a breast reduction and lift and eyelid surgery and I'm absolutely amazed with the results. I was so nervous but it w... See more

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Rated 5 out of 5 stars

Everything went just as it was planned. Procedures went like clockwork, surgery was painless and very quick, clinic was very busy but didn’t affect the way things flowed, my recovery time was quicke... See more

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Rated 5 out of 5 stars

We recently had an upper bleph at Praga Medica and we couldn’t be happier with the entire experience. Jana, our consultant was outstanding she really went above and beyond. Dr Billich is exceptional... See more

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Rated 4 out of 5 stars

Very professional, clinical with thorough pre op examinations. Translators were excellent and were there purely for that. Kristoff, my translator on the first day was so very helpful. He was kind... See more

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Rated 5 out of 5 stars

I went to Prague for implants and crowns arranged through Praga Medica, and honestly, it couldn’t have gone better. Lucie, their Treatment Abroad Lead Consultant was brilliant from start to finish — s... See more

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Rated 5 out of 5 stars

Absolutely amazing from the booking until now with support from the clinic with aftercare advice . My husband and I cannot praise the clinic enough. Everything was so professional, everyone was supe... See more

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Rated 3 out of 5 stars

The team were very helpful and my near vision is good.. but unfortunately my far vision has declined... I now need laser surgery to correct it... Praga Medica have not been helpful.. I have to pay to... See more

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Rated 5 out of 5 stars

Amazing Praga Medica I would just like to tell everyone what an amazing service I received, I flew from England to have lens replacement, the service was amazing, I would like to thank everyone for m... See more

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Rated 5 out of 5 stars

I had my eye surgery with Neovise clinic and had Femtolasik HD surgery provided by Praga Medica recently, and I couldn’t have asked for a better experience. From the very start, Kate guided me... See more

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Rated 2 out of 5 stars

Communication prior to my arrival in Prague was exceptional. I was advised someone would meet me in arrivals and take me to my accommodation. The driver was there in an executive car an... See more

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Rated 5 out of 5 stars

The service is very customer orientated, in my case I treated with respect and compassion right from the start. My son accompanied me to Prague and was also informed what was going to happen ect jus... See more

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Rated 5 out of 5 stars

Jana, Thomas and all the staff at Praga Medica were absolutely amazing! From my initial enquiry I made two trips for a consultation and then treatment and was looked after with the best and most profe... See more

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Rated 5 out of 5 stars

We contacted Praga Medica for the first time in 2024. Eva quickly replied to my queries and found me a clinic in Prague, FertilityPort, who understood my needs and arranged a first online video... See more

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Rated 5 out of 5 stars

The whole process was made easy. From start to finish I was totally supported by this company. My contact consultant 'Daniela', always kept me updated and answered any questions. I was collected as pr... See more

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Rated 5 out of 5 stars

From the moment I made my initial web enquiry to sitting here in the hotel foyer writing this review (without needing my glasses!) before I leave for home, I simply must say the entire experien... See more

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Rated 5 out of 5 stars

Hi, I am so pleased that I chose Praga Medica to have my Lens replacement surgery. From start to finish it was so professional, from my consultations with Zuzana to my appointments and surgery I could... See more

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Rated 5 out of 5 stars

I went with PRAGA MEDICA for Lena replacement on recommendation from a friend. Their service was superb. Very professional with excellent communication. It couldn’t have been smoother. Within 24hrs... See more

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Rated 5 out of 5 stars

I have recently had Lens replacement treatment (3/2/2026) at Praga Medicas NeoVize Clinic in Prague. To say I am delighted is a massive understatement. From my first enquiry to my fina... See more

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Rated 5 out of 5 stars

Great correspondence from the start, questions answered quickly and everything explained fully. The travel arrangements and help with booking accommodation was much appreciated. The initial consultati... See more

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Rated 5 out of 5 stars

From start to finish everything was organised very well All members of the clinic were very professional and the treatment was a complete success This operation was life changing for me I woul... See more

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Rated 1 out of 5 stars

Unfortunately I’m leaving a 0 star review. I’ve used Praga Medica 3 times before and was satisfied with the eye care and service. Praga Medica uses 3 party companies to carry out the wor... See more

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Rated 5 out of 5 stars

My experience was made great by Jana, my excellent rep. She was helpful, kind, patient and understanding from step one through to the very end. The clinic were great and the surgeon amazing but as I... See more

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Rated 5 out of 5 stars

I have used the Praga Medical service on 2 separate occasions. 6 years ago I had eye treatment where I had replacement lens surgery for a prescription trifocal lens The staff at Praga Medica were... See more

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Rated 5 out of 5 stars

I decided to trust Neovise with my vision primarily because I am closely associated with two nurses who work with the NHS in England. They are both qualified and experienced having worked in high le... See more

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Rated 5 out of 5 stars

I had an upper blepharoplasty with Praga Medica, and I couldn’t be happier with the entire experience. Caroline was absolutely wonderful—she kept me informed at every step and made the whole process... See more

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Rated 5 out of 5 stars

I had upper eyelid surgery and my husband had lense replacement. The whole experience was really great Praga Medical were very efficient and provided a professional service. We were looked after very... See more

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Rated 5 out of 5 stars

We traveled from Canada to Prague for treatment and it was truly a better experience than we could have imagined. We found Fertility Port/Praga Medica through a web search and the reviews are what con... See more

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Rated 5 out of 5 stars

Prague cosmetica were excellent, their communication was really good, they let me know what was happening every step of the way including organising taxis there and back to the surgery and airport... See more

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Rated 5 out of 5 stars

I’m 39 and recently had IVF with my own eggs and PGT-A testing through Praga Medica at FertilityPort Clinic. From my very first contact, the Praga Medica team made everything smooth and stress-fre... See more

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Rated 5 out of 5 stars

I cannot believe how wonderful and caring PRADA MEDICA were . Even now I’m home from my Surrey are continuing to check I’m ok . Highly recommended ⭐️⭐️⭐️⭐️⭐️ THANKYOU JANA XXXXX

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Rated 5 out of 5 stars

I had my upper blepharoplasty through Praga Medica and I honestly couldn’t fault the experience. From the very first contact right through to the end of my treatment, the service was absolutel... See more

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Rated 5 out of 5 stars

Myself and my wife were very happy with the lens replacement surgery service provided your company, We would like to thank Veronika especially for arranging our airport pick up and hotel booking an... See more

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Rated 5 out of 5 stars

I travelled to Prague hoping for a smooth and calm experience, without any drama and that's what I got! The clinic was busy, but I never had to wait for very long and the medical staff were all ver... See more

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Rated 5 out of 5 stars

I wanted trifocal lens replacement surgery and after finding out the price in the uk I looked to find it somewhere else luckily Prague Medica came as a recommendation. I had always had contact le... See more

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Rated 5 out of 5 stars

I first contacted Praga Medica late October/November’25 ref lens replacement, I received a response shortly after. I consequently answered a further questionnaire and received a quotation for the proc... See more

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Rated 5 out of 5 stars

From the initial enquiry right through to boarding my flight back home, the team at Praga Medica delivered a first class service. I cannot speak highly enough of their professionalism and wholehearte... See more

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Rated 5 out of 5 stars

recently attended this eye clinic for lens replacement surgery and was very pleased with the overall experience. From the first consultation through to the procedure itself, the staff were profe... See more

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Company details

  1. Travel Clinic
  2. Dental Implants Periodontist
  3. Optometrist
  4. Plastic Surgery Clinic
  5. Reproductive Health Clinic
  6. Weight Loss Service

About PRAGA MEDICA

Written by the company

PRAGA MEDICA, trusted experts in medical treatment abroad

We make treatment abroad easy. Primarily for English and German-speaking patients residing in their home country. By providing elective health procedures at partner clinics and services surrounding travel to the Czech Republic.​ We take the stress out of treatment abroad by providing assistance with appointments, treatment procedures, translation, and travel arrangements. ​

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Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 83% of negative reviews

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Rated 5 out of 5 stars

Outstanding

Outstanding.

1st. The clinic was easy to find.
2nd. I was accompanied from start to finish and walked to my transport.
3rd Met with Dr Faitova (surgeon) who gave me an honest opinion, she discussed what she was going to do and really made sure that she was going to get me the best outcome.
4th. The surgery, I had done under a local. Now I did think I’d see what was going on - you do not see anything.
5th. If you’ve had Botox you’ll sail through the injections around the eye, easy.
6th. The surgery. Never felt a thing.
7th. Here we go: Be shocked when you 1st see yourself, remember this is major surgery and you will not come out of the operating theatre looking like an angelic angel with flawless features (far from it) swelling but no pain.
8th. When you get back to your hotel or home it is vital to have a cold face pack for your eyes, make sure you put this on as often as possible and I mean as often, again no pain, swelling yes.
9th. Day 3 and 4 as stated this is the worse time - swelling WOW.
10th. Day 5 okay. Day 6 I took off my strips which were over the stitches what a relief and here’s the AMAZING thing.

The strips came off and I was literally stunned by the fantastic job Dr Faitova had done. I cannot see where the stitches have been put in, I cannot see any signs of the surgery apart from the now mild bruising and swelling.
What can I say, simply AMAZED by the skill and I would go as far as saying ART work on my eyes.
I’m 100 percent positive that in the following week my bruising will go down and long term I will not see any scaring.

Super, super happy already.

Would I go back for more work YES but I won’t be, I’m going with the flow of aging now; she says !
However I will recommend anyone who considers plastic surgery to use Dr Faitova.

Stop scrolling as I did for over a year, I looked and looked, I had whatapps and emails, consultations, looked at prices, my options, bla, bla,
Stop looking as Dr Faitova is your girl..

Thank you all at the surgery.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

I started my enquiry by talking to Jana…

I started my enquiry by talking to Jana regarding laser eye surgery she was amazing from the start she sorted everything out for me with confidence! I had the procedure done on the 6-7thJan 2026 and can honestly say everything ran so smoothly I have no problems in recommending Praga Medica they have transformed my eye sight at a fraction of the cost in the uk and I’m overwhelmed by the results and care I was given! I am now considering having rhinoplasty with the company! 🩷

7 January 2026
Unprompted review
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Reply from PRAGA MEDICA

Thank you so much for your wonderful feedback! 😊

We are truly delighted to hear that your experience with Praga Medica was so smooth from start to finish and that Jana was able to support you with confidence and care throughout the entire process. We will be very happy to pass your kind words on to her.

It’s fantastic to know that you are so happy with the results of your laser eye surgery and that your expectations were exceeded. Your satisfaction and comfort are always our top priorities.

Thank you as well for your trust and recommendation—it truly means a lot to us. We would be more than happy to assist you again in the future should you decide to proceed with another treatment.

Wishing you all the best and continued enjoyment of your new vision!

Warm regards,
Your Praga Medica Team

Rated 5 out of 5 stars

Very professional service from start to…

Very professional service from start to finish. Picked up from the airport and taken to our hotel. went for initial eye examination next day. Bilateral surgery was carried out and clinic staff were very friendly and made you feel at ease during the procedure. Next day I could see an improvement in my vision and it has only got better since. After wearing glasses for the last 40 years it is a life changing experience. Could not recommend Praga Medica and Neovize highly enough.

1 April 2026
Unprompted review
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Reply from PRAGA MEDICA

Thank you very much for your wonderful feedback! 😊

We are delighted to hear that you found our service professional from start to finish and that everything—from your airport transfer to your examinations and surgery—went smoothly.

It’s especially great to know that you felt at ease during the procedure and well cared for by the clinic staff. We are also very happy to hear that your vision improved so quickly and continues to get better.

After 40 years of wearing glasses, such a change truly is life-changing, and we’re honored to have been part of your journey.

Thank you for your trust and for your strong recommendation of Praga Medica and the Neovize clinic—it means a lot to us.

Wishing you all the best and continued enjoyment of your new vision!

Warm regards,
Your Praga Medica Team

Rated 4 out of 5 stars

I had my treatmeProfessional Service and Excellent Treatment Resultsnt organized through…

I had my treatment organized through Praga Medica and overall I was very satisfied with the entire process. The communication was clear and reliable, which made me feel well taken care of from the very beginning.

I would especially like to highlight Marketa, who supported me throughout the process. She was always friendly, helpful, and took care of everything, which gave me a very reassuring feeling.

The organization around the procedure was mostly smooth. Appointments, processes, and all important information were explained clearly, which gives you a lot of confidence, especially when having a treatment abroad. Everything also worked well on-site.

The treatment itself took place at the Forme Clinic in Prague, with which I was also very satisfied. Dr. Berkes did an excellent job, and the entire team on-site was professional and friendly. To be honest, even the food there was really perfect – I didn’t expect that at all.

I deducted one star because the response times were sometimes a bit slower than I would have liked. It’s nothing major, but there is still some room for improvement in that area.

Overall, I can definitely recommend Praga Medica as well as the Forme Clinic. If you are looking for well-organized and stress-free support for medical treatment abroad, this is a great choice.

30 March 2026
Unprompted review
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Reply from PRAGA MEDICA

Thank you very much for your detailed and thoughtful feedback! 😊

We are delighted to hear that you were very satisfied with your experience and that you felt well taken care of from the very beginning thanks to clear and reliable communication.

It’s especially wonderful to know that Markéta provided you with such friendly and supportive care throughout the entire process. We will be very happy to pass your kind words on to her.

We are also pleased that you found the organisation smooth and well explained, and that your experience at the Forme Clinic with Dr. Berkes and the entire team met your expectations. It’s great to hear that even the small details contributed positively to your stay.

At the same time, we truly appreciate your honest note regarding response times. Your feedback is important to us, and we will continue working on improving in this area.

Thank you again for your trust and your recommendation – it means a lot to us.

Wishing you all the best and continued satisfaction with your results!

Warm regards,
Your Praga Medica Team

Rated 5 out of 5 stars

PRAGAY MEDICA VISIT

recently attended this eye clinic for lens replacement surgery and was very pleased with the overall experience. From the first consultation through to the procedure itself, the staff were professional, courteous and reassuring.

The clinic was clean, well organised and efficient, and I felt I was in safe hands throughout. The team explained everything clearly, answered my questions patiently and made me feel comfortable at each stage of the process.

The surgery itself was handled very professionally, and the aftercare advice was clear and helpful. I appreciated the attention and support I received, especially as eye treatment can feel quite daunting.

Overall, I am grateful for the care I received and would recommend the clinic to anyone considering treatment.

31 March 2026
Unprompted review
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Reply from PRAGA MEDICA

Thank you very much for your kind and thoughtful feedback! 😊

We are delighted to hear that you were pleased with your experience and that you felt well cared for from the initial consultation through to the procedure and aftercare.

It means a lot to us that you found our team professional, reassuring, and attentive, and that everything was clearly explained to help you feel comfortable throughout the process. We fully understand that eye procedures can feel daunting, so your words are especially meaningful to us.

We are also very glad that you appreciated the organisation of the clinic and the support you received at every stage.

Thank you for your trust and for your recommendation – we truly appreciate it.

Wishing you all the best and continued satisfaction with your results!

Warm regards,
Your Praga Medica Team

Rated 5 out of 5 stars

Lens replacement

We did some research on the internet before we chose Prague Medica but our experience surpassed by far what we expected. Our point of contact throughout was Petra who could not have been more helpful, answered all our queries quickly. From being met at the airport, help with choosing the hotel, translators on hand to also assist during all arts of the process, the clinic staff, surgeons, everybody was absolutely fantastic.And the results were better than we both hoped. We would thoroughly recommend Prague Medica for anybody wanting eye lens replacement surgery.

3 April 2026
Unprompted review
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Reply from PRAGA MEDICA

Thank you very much for your wonderful feedback! 😊

We are truly delighted to hear that your experience with Praga Medica exceeded your expectations and that everything went smoothly from start to finish.

It’s especially great to know that Petra was able to support you throughout the entire process and provide quick and helpful responses to all your questions. We will be very happy to pass your kind words on to her.

We are also pleased that you felt well taken care of by our team—from the airport transfer to the clinic staff, surgeons, and interpreters—and that the entire journey was comfortable and well organized.

Most importantly, we are thrilled that the results exceeded your expectations.

Thank you very much for your trust and your strong recommendation—it truly means a lot to us.

Wishing you both all the best and continued enjoyment of your improved vision!

Warm regards,
Your Praga Medica Team

Rated 5 out of 5 stars

Attentive.

13 March 2026
Unprompted review
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Reply from PRAGA MEDICA

Thank you very much for your feedback! 😊

We’re delighted to hear that you found our service attentive – providing caring and supportive service is very important to us.

We truly appreciate your trust and wish you all the best!

Warm regards,
Your Praga Medica Team

Rated 2 out of 5 stars

After having lense replacement april 2023 3yrs…

After having lense replacement 3yrs ago,everything was fine for the first 8 months then i started to get floaters in my eyes causeing blurryness.i returned to the surgery,and they diagnosed secondary cataract which i payed a further 500 euro,they said i would have no more trouble.Now to the present day my eyes are worse still floaters ,black dots every day i am really depressed and frustrated,i have seen a specialist and was told its a gel in the back of the eyes that breaks down.i am so dissapointed and wish i never had them done costing all that money for this outcome.

18 April 2025
Unprompted review
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Reply from PRAGA MEDICA

Dear Mr. Cormack,

Thank you for your message and for sharing your experience with us. We are sorry to hear that you are still experiencing these symptoms and understand how frustrating this must be for you. As you may recall, we have been in contact together previously and arranged a medical review for you, including the specialist’s opinion we shared at the time.

We would like to clarify that the YAG laser procedure performed for a secondary cataract (posterior capsule opacification) address clouding behind the artificial lens and is not related to the presence of floaters or black dots in the vision.

The symptoms you describe are most commonly associated with changes in the vitreous (the gel at the back of the eye). These changes can occur naturally over time and are not directly caused by the lens replacement surgery itself, although patients may become more aware of them over time.

We fully understand that this is disappointing, especially after your initial positive outcome. If you wish, please feel free to contact us again and we will be happy to review your situation once more and investigate any further possible options for you.
best regards, Praga Medica Vision Team

Rated 5 out of 5 stars

Excellent Communication and Friendly Personal Support

I had a very positive experience with Praga Medica. From the very beginning, the communication was excellent—clear, timely, and professional. Every question I had was answered quickly, which made the entire process feel smooth and stress-free.

What stood out the most was the friendly and supportive assistance I received. Eva was approachable, kind, and genuinely helpful at every step.

6 February 2026
Unprompted review
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Reply from PRAGA MEDICA

Thank you very much for your kind and positive feedback! 😊

We are delighted to hear that you had such a smooth and stress-free experience with Praga Medica and that our communication met your expectations from the very beginning.

It’s especially wonderful to know that Eva provided you with friendly, supportive, and attentive care throughout the process. We will be very happy to pass your kind words on to her.

Your satisfaction means a lot to us, and we truly appreciate your trust.

Wishing you all the best!

Warm regards,
Your Praga Medica Team

Rated 5 out of 5 stars

My husband and I traveled to Prague for…

My husband and I traveled to Prague for an upper blepharoplasty, and I also underwent a breast explantation with reaugmentation. From start to finish, our experience was excellent.

Caroline from Praga Medica served as our patient liaison and was incredibly helpful throughout the entire process. She answered all of our questions regarding the procedures, pricing, accommodations, and pre-operative consultation. She was also present at the facility on the morning of surgery, which was very reassuring.

Caroline was always prompt and responsive whenever I reached out via email. If she didn’t have an immediate answer, she would consult with the doctor and follow up quickly. Her professionalism and attentiveness remained consistent from the very first inquiry through post-operative appointment scheduling.

We are currently two weeks post-procedure and still healing, but so far we are very pleased with our experience. Based on our journey, I would recommend Praga Medica to anyone considering traveling to Prague for medical treatment.

20 March 2026
Unprompted review
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Reply from PRAGA MEDICA

Thank you very much for your detailed and kind feedback! 😊

We are truly delighted to hear that both you and your husband had an excellent experience with Praga Medica from start to finish. It means a lot to us that you felt well supported throughout your journey.

We are especially pleased to hear your kind words about Caroline. Her professionalism, responsiveness, and dedication to patient care are very important to us, and we will be happy to pass on your appreciation to her.

It’s wonderful to know that you felt reassured and well informed at every stage, from your initial inquiry through to your post-operative care.

We are glad to hear that your recovery is going well so far, and we wish you both a smooth and comfortable healing process.

Thank you again for your trust and for your recommendation – we truly appreciate it.

Warm regards,
Your Praga Medica Team

Rated 5 out of 5 stars

Looked into Lens replacement

Looked into Lens replacement, done my research, Prague Medica stood out.
Followed there easy booking process, Nela answered all questions promptly
Booking was easy, went with there Hotel recommendation which was discounted slightly all good.
Clinic was great lots of other people from other countries having Lens replacement. Lots of tests, very professional. Operation was easy, don’t be afraid, strange experience but you don’t feel a thing . I would highly recommend this procedure, I had my eyes done yesterday , and can see a significant improvement already, great service, great price, great team, Recommend

1 April 2026
Unprompted review
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Reply from PRAGA MEDICA

Thank you very much for your detailed and positive feedback! 😊

We are delighted to hear that you chose Praga Medica after careful research and that the entire process—from booking to the procedure—was smooth and easy for you.

It’s wonderful to know that Nela was able to support you promptly and answer all your questions, and that you were satisfied with both the clinic and the overall organisation of your stay.

We’re especially happy to hear that your procedure went well and that you are already noticing a significant improvement in your vision just one day after surgery.

Thank you for your reassurance and recommendation—it means a lot to us.

Wishing you a smooth recovery and continued enjoyment of your improved vision!

Warm regards,
Your Praga Medica Team

Rated 5 out of 5 stars

Great clinic

just wanted to take a moment to sincerely thank you all for your incredible care and support throughout my IVF journey. I’m so happy to share that the treatment has been successful, and I truly couldn’t have reached this point without your help.

From start to finish, your kindness, patience, and expertise meant so much to me. You made what can be a very emotional and overwhelming process feel much more manageable.

I am deeply grateful to each and every one of you.

1 April 2026
Unprompted review
PRAGA MEDICA logo

Reply from PRAGA MEDICA

Thank you so much for your heartfelt message! 😊

We are truly overjoyed to hear that your treatment was successful – this is the most wonderful news, and we couldn’t be happier for you.

It means a great deal to us that you felt supported throughout your IVF journey. We understand how emotional and challenging this process can be, so knowing that our care, patience, and expertise helped make it more manageable is incredibly rewarding for our entire team.

Your kind words and gratitude mean so much to us. Thank you for placing your trust in us.

We wish you all the very best for the future and every happiness ahead! 💛

Warm regards,
Your Praga Medica Team

Rated 5 out of 5 stars

Eye surgery review

It was very well organised and professional. From the start the communication was excellent. From the first day to the last I was looked after by the staff. I would highly recommend this company.

19 March 2026
Unprompted review
PRAGA MEDICA logo

Reply from PRAGA MEDICA

Thank you very much for your kind feedback! 😊

We are delighted to hear that you found everything well organised and professional, and that the communication met your expectations from the very beginning.

It’s especially important to us that you felt well looked after throughout your entire journey – your comfort and care are always our top priorities.

Thank you also for your recommendation, we truly appreciate it.

Wishing you all the best and continued satisfaction with your results!

Warm regards,
Your Praga Medica Team

Rated 5 out of 5 stars

Don’t delay thoroughly reccommendPraga Medica

From the first contact with Praga Medica From pre operative to post operative care I had a positive experience. My first contact was with Markêta who talked me through all the arrangements, transparent costs, photos of Dr Lohtsky’s previous work, dates, transfers, appointments etc I was put at ease and kept in regular contact. I was provided with lovely chaperones to meet me at the clinic to ensure I was able to communicate with all staff at reception. The Forme clinic where the surgery was performed was spotlessly clean and welcoming. All the staff, receptionists, GP, Nurses, Anaesthetist and Dr Lohtsky himself were absolutely wonderful. Very happy with the care I received they went above and beyond to ensure I was comfortable and felt safe in their hands. Very happy with the redultd. Dr Lohtsky talked me through everything (has fantastic English so no problems with understanding and communication). I explained exactly what I wanted and did not want to ensure a natural looking result and I am very happy with the results. Thoroughly recommend.

8 January 2026
Unprompted review
PRAGA MEDICA logo

Reply from PRAGA MEDICA

Thank you so much for your wonderful and detailed feedback! 😊

We are truly delighted to hear that you had such a positive experience with Praga Medica from your very first contact through to your post-operative care. It means a lot to us that Markéta was able to guide you clearly through all the arrangements and help you feel at ease throughout the process.

We are also very pleased that you felt well supported at the clinic and that our team, including Dr. Lohtský, provided you with professional, caring, and attentive service. Creating a safe, comfortable environment and achieving natural-looking results that match your expectations is always our top priority.

Your kind words about the organisation, communication, and overall care truly mean a great deal to us.

Thank you again for your trust and for your strong recommendation – we sincerely appreciate it.

Wishing you all the best and continued satisfaction with your results!

Warm regards,
Your Praga Medica Team

Rated 5 out of 5 stars

Lower and upper Blepharoplasty

Surgery: Lower and upper Blepharoplasty

Result: Very happy with the outcome

Would i recommend Praga Medica: absolutely

I can only recommend Praga Medica to anyone who is looking in getting surgery done in Czech Republic.

What you will get when you book your surgery via Praga Medica:

* They make sure the treatment is done by the best surgeons available. They only work with well renowned and trustworthy surgeons.

* The chance to already get a lot of information prior to the surgery itself. Any questions you might have are already addressed by them upfront.

* They will send someone to accompany you on the day of the surgery, to make sure you are properly "checked in" and to ensure smooth communication with the surgeon

* They will send someone to "pick you up" after the surgery to check on how the surgery went and to make sure everything went all right.

* They will make sure that the aftercare instructions are well understood AND will provide you with continuous support in the weeks and months after the surgery.

I cannot stress how important this last aspect is:

- Praga Medica will check up with you on a regular basis, even after the surgery is over and you went back to your country of residence

- Got any concerns, questions on the recovery phase, things you would like to ask the surgeon?
-> Praga Medica got you covered
-> Even months after my surgery, I am still in close contact with my surgeon thanks to the Praga Medica team who is acting as an intermediary.

Overall, I can only say i am very happy with the service provided by Praga Medica. Choosing them made my surgery a stress-free and smooth experience.

Thank you so much for your continuous support Jana!

Bram Janssens

6 October 2025
Unprompted review
PRAGA MEDICA logo

Reply from PRAGA MEDICA

Dear Bram,

Thank you so much for your detailed and thoughtful feedback! 😊

We are truly delighted to hear that you are very happy with the outcome of your lower and upper blepharoplasty and that your entire experience with Praga Medica was smooth and stress-free.

It means a lot to us that you highlighted not only the quality of the surgery, but also the importance of communication, organisation, and especially aftercare. Continuous support before and after the procedure is something we truly believe in, so we are very pleased that you felt well taken care of even months after your surgery.

We will be very happy to pass your kind words on to Jana – she will greatly appreciate your recognition and thanks.

Thank you again for your trust and for your strong recommendation.

Wishing you all the best and continued satisfaction with your results!

Warm regards,
Your Praga Medica Team

Rated 5 out of 5 stars

I had my RLE (refractive lens exchange)…

I had my RLE (refractive lens exchange) procedure carried out at Praga Medica, and the entire experience from start to finish was excellent.

From my very first contact with Jana, the patient coordinator, I felt completely at ease. She was professional, responsive, and genuinely caring, always taking the time to answer my questions clearly and promptly. That initial communication set the tone for everything that followed.

The clinic itself was efficient and well-organised, and the staff were consistently friendly and reassuring. Every step of the process was explained in a way that made me feel confident and informed, which is so important when you’re dealing with something as significant as eye surgery.

As for the results, I’m genuinely delighted. My vision has improved dramatically, and the outcome has exceeded my expectations. It’s quite an emotional experience to see so clearly again without relying on glasses, and I couldn’t be happier with the decision.

I would highly recommend Praga Medica to anyone considering RLE or similar procedures. You’re in safe, capable hands from the very beginning right through to the final result.

17 March 2026
Unprompted review
PRAGA MEDICA logo

Reply from PRAGA MEDICA

Thank you very much for your detailed and thoughtful feedback! 😊

We are truly delighted to hear that your entire experience with Praga Medica was excellent from start to finish. It means a lot to us that you felt at ease from your very first contact and that Jana was able to support you with clear, prompt, and caring communication throughout the process.

We are also very pleased that you found the clinic well-organised and that our team helped you feel informed and confident every step of the way – this is exactly what we strive to provide for all our patients.

Most importantly, we are thrilled to hear how happy you are with your results. Knowing that your vision has improved so significantly and exceeded your expectations is the greatest reward for our work.

Thank you for your trust and for your strong recommendation – we truly appreciate it.

Wishing you all the best and continued enjoyment of your clear vision!

Warm regards,
Your Praga Medica Team

Rated 5 out of 5 stars

I had upper eyelid surgery and my…

I had upper eyelid surgery and my husband had lense replacement. The whole experience was really great Praga Medical were very efficient and provided a professional service. We were looked after very well and the results were excellent. I had Caroline look after me throughout the whole experience and she was fantastic. 100% recommended.

18 March 2026
Unprompted review
PRAGA MEDICA logo

Reply from PRAGA MEDICA

Thank you so much for your kind feedback! 😊

We are delighted to hear that both you and your husband had such a positive experience with us and that you are happy with the results of your procedures.

It’s wonderful to know that you felt well taken care of throughout your journey and that our team provided efficient and professional service. We will be very happy to pass your kind words on to Caroline – she will truly appreciate it.

Thank you very much for your recommendation, it means a lot to us.

We wish you both all the best and continued satisfaction with your results!

Warm regards,
Your Praga Medica Team

Rated 5 out of 5 stars

It took me years to research and decide…

It took me years to research and decide the best place for my surgery.
I had a breast reduction and lift and eyelid surgery and I'm absolutely amazed with the results.
I was so nervous but it was all worth it. I was so looked after throughout. The whole process was smooth and good communication.
I can't express how amazing my results are
If your thinking of doing it just do it
I promise you won't be disappointed
Many thanks
Lola Zillwood

16 February 2026
Unprompted review
PRAGA MEDICA logo

Reply from PRAGA MEDICA

Thank you so much for your wonderful and heartfelt feedback! 😊

We truly appreciate the trust you placed in us after such a long and careful decision process. It means a lot to know that you are so happy with the results of your procedures.

We completely understand how nerve-wracking this journey can be, so we are especially glad that you felt well looked after and that everything went smoothly with clear communication throughout.

Your kind words and recommendation mean a great deal to us, and we are very grateful you chose Praga Medica.

Wishing you continued happiness and confidence with your amazing results!

Warm regards,
Your Praga Medica Team

Rated 5 out of 5 stars

The service Praga Medica provided was perfect

The service Praga Medica provided was absolutely perfect. They organized everything : meet me at the airport, accommodated in a very nice hotel, supported
me at every step. I came by myself but had a feeling that I was not alone, but pampered by the close friends. :-)) Doctor Lukas Magera did a great surgery and Jana (Treatment Abroad Consultant) took care of me every minute. I definitely can recommend them.

18 March 2026
Unprompted review
PRAGA MEDICA logo

Reply from PRAGA MEDICA

Thank you so much for your wonderful feedback! 😊

We are truly delighted to hear that your experience with Praga Medica was perfect and that you felt supported every step of the way. It means a lot to us that even though you traveled alone, you felt cared for and in good hands throughout your journey.

We will be very happy to pass your kind words on to Dr. Lukáš Magera and Jana – they will greatly appreciate your feedback.

Thank you as well for your recommendation, it truly means a lot to us.

Wishing you all the best and continued happiness with your results!

Warm regards,
Your Praga Medica Team

Rated 5 out of 5 stars

Very straightforward service Marketa…

Very straightforward service Marketa was always just a phone call away Help with hotels and transportation made very easy. Amazing results for upper bleph carried out by Dr. Ženíšková at The Hůrka Clinic

12 March 2026
Unprompted review
PRAGA MEDICA logo

Reply from PRAGA MEDICA

Thank you very much for your kind feedback! 😊

We are delighted to hear that everything was straightforward and easy for you, and that Markéta was always available to support you. It’s great to know that the assistance with hotels and transportation made your experience even more comfortable.

We are especially pleased that you are happy with the results of your upper blepharoplasty. We will be very happy to pass your kind words on to Dr. Ženíšková and the team at the Hůrka Clinic.

Thank you for your trust and recommendation – we truly appreciate it.

Wishing you all the best and continued enjoyment of your results!

Warm regards,
Your Praga Medica Team

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