Powertool World Reviews 

10,504
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 988 reviews, reviewers had a great experience with this company. Customers frequently mention that prices are very competitive and ordering on the website is simple and straightforward. People often note the remarkably fast delivery times, with many tool purchases arriving safely the very next day. Buyers also appreciate the helpful staff and the excellent selection of products available. Some reviewers were not happy with delivery problems, noting instances where couriers failed to deliver, parcels were delayed, or items were sent to the wrong address. Consumers additionally mentioned occasional difficulties with missing components in packages or experiencing unhelpful communication when trying to resolve issues.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with experiences varying greatly depending on the... See more

Product

Customers had ambiguous experiences with product, reflecting a wide range of opinions on quality and... See more

Price

Consumers find price to be positive, highlighting competitive and bargain rates across various tools.... See more

Order

People report ambiguous experiences with order processes, as opinions on transactions vary significantly... See more

Service

Reviewers express mixed feelings about service, with many praising efficient handling, fast delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wera screwdriver and 30 bit set. £80 but quality tools. Didn't want to carry loads of screwdrivers so this particulr model was the ultimate choice. Ratchet, reversable, locked, internal bit storage, e... See more

Rated 5 out of 5 stars

Ordered several different items. All arrived on time and well packaged (and by a polite delivery person in courier company uniform). Nothing went wrong and very happy with purchases. 5 Star all rou... See more

Rated 5 out of 5 stars

The web site gives full and clear information on the tools on offer, ordering is very easy. Delivery was very quick (ordered on a Sunday and arrived the next day) as well as trouble free with track... See more

Rated 5 out of 5 stars

I ordered a Dewault Grass Strimmer and accessories from Powertool World, which they promptly sent out for delivery the next day. Sadly the accessories arrived the next day but not the strimmer. I phon... See more


Company details

  1. Tool Wholesaler
  2. Battery Store
  3. Construction Machine Dealer
  4. Plumber
  5. Safety and Work Wear Store
  6. Tool Store

Information provided by various external sources

Whether you’re looking for power tools, batteries or accessories, we’ve got you covered. For top brands at great prices, Powertool World has everything you need to get the job done. Family-owned since 1998, Powertool World has become one of the UK's largest tool distributors – and we're still growing.


Contact info

4.0

Great

TrustScore 4 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(10,504)

955 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

The price of the tool i purchased pretty much matched most other suppliers but more importantly I had it delivered the day after ordering which I think is great service.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Good experience.

Good website showing many options in the Milwaukee Packout range. Good price, although Milwaukee is dearer than most anyway, but great quality and arrived quickly and free postage.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Great prices

Great prices, easy to use website. Very quick delivery, I'm completely satisfied and would highly recommend.

26 August 2026
Unprompted review
Rated 1 out of 5 stars

The parcel was delivered to the wrong…

The parcel was delivered to the wrong address. To an empty and obviously abandoned property. It was left in the open, was taken by persons unknown, opened and discarded. The box was torn open and left in the side garden of the property. I went looking for it and found it with very little assistance from the seller apart from could you ask neighbors if they had taken it in.

24 August 2026
Unprompted review
Rated 3 out of 5 stars

Using an incompetent delivery service

Using an incompetent delivery service. Parcel lost and i have had to chase it to find this out - 4 days after it was meant to be delivered.

Edited as they reacted to my call well :)

2 September 2026
Unprompted review
Rated 1 out of 5 stars

Don’t trust “In Stock”

Ordered a Dewalt Stapler & Staples, website said it was in stock.
On the expected day of delivery I was told that there was a stock issue on both items and I would be refunded. This wouldn’t have been so bad if at that point their website had been updated, It hadn’t, and still showed both items in stock. I questioned this again and was told both items were not in stock. I checked again online, still showing in stock.
Basically they are trying to sell things they don’t have and don’t care what inconveniences they cause as a result.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Fabulous service, fast delivery which I was kept informed about, very helpful. Based on my experience I would highly recommend Powertool World.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Couldn't be better

Tool was advertised clearly and the website felt very solid and trust-worthy. Price was great! Next day delivery was also a bonus! Really pleased that I had a good experience as this was my first time using this company. Was kept well informed on where my package was. Will certainly be buying from you lot again in the future. Thank you :)

29 August 2026
Unprompted review

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