Pourmore.com Reviews 

216
•
TrustScore 3.5 out of 5

3.6

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Rated 4 out of 5 stars

I purchased a 3 month Scotch submission for my husband and he has loved each bottle. I purchased the middle package (can’t remember the name) and he received a bottle each month that he probably woul... See more

Rated 5 out of 5 stars

Something exciting every month. I look forward receiving a new shipment and always have great, interesting bourbon on hand to share with my friends. I have made a few of the drink recipes staples and... See more

Rated 5 out of 5 stars

Very impressed by PourMore. All of the bottles were well packaged and arrived safely. Each bourbon was interesting and slightly off the beaten path, so I enjoyed trying new bottles that I hadn't had b... See more

Rated 5 out of 5 stars

My husband thoroughly enjoyed his 6 months of the bourbon club! He said it was his best Christmas gift yet! He found 5 out of the 6 bourbons that was sent monthly to be to his liking. And he shared hi... See more


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3.6

Average

TrustScore 3.5 out of 5

216 reviews

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Asks customers to review

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Replied to 40% of negative reviews

Typically takes over 1 month to reply

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3.6

All reviews

(216)

17 reviews in the last 12 months

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Rated 1 out of 5 stars

This is a terrible service

This is a terrible service, do NOT waste your money. The whiskey bottles I received were worth less than I paid for the bottle+shipping, customer service is mind-blowingly incompetent, and it’s not even close to reliable.

The last shipment before I cancelled the service(early) shipped 8 days late. I contacted customer service after it was 3 days late and told them I was going to be out of town the following week, so they needed to ship it immediately or wait. Customer service responded 4 days later while I was traveling and told me that they shipped it that day so I should call UPS and figure out how to get it. Unsurprisingly, they took it to my house and no one was there to sign so it got returned to PourMore. I asked for a refund and was told no, they would re-ship it and let me know when it ships. It did re-ship, but there was no communication and I was not told when it was on it’s way. Absolutely atrocious customer service and NOT worth the money or hassle. Do yourself a favor and go to a liquor store.

11 October 2023
Unprompted review
Rated 1 out of 5 stars

This company is not good for gift…

This company is not good for gift subscription. I purchased for Father’s Day and it arrived almost 2 months later. I selected gift subscription and when it finally arrive it had no information about what it was. The first box was a mixing whiskey. Generally people who want to try new whiskies don’t want a mixing whiskey for 80. Not worth it especially for a gift. Their service was terrible the entire time.

11 June 2023
Rated 1 out of 5 stars

Poor customer service

Fed Ex attempted to deliver the order when I wasn't home and of course couldn't leave it. I changed delivery to a Fed Ex store but instead they sent it back to Pour More. I went back and forth with customer service at Pour More who finally said they could change the shipping address to the Fed Ex store and re-send it so I said great. It took three months to resolve and have them ship out. They shipped it again to my house! Luckily someone happened to be home to sign for it.

11 June 2023
Rated 5 out of 5 stars

Get out of your rut!

Great products - so far have only had one bottle of something I didn't like. They introduced me to my new favorite vodka. Everything has arrived on time and in perfect condition

1 May 2023
Rated 3 out of 5 stars

Great idea, awful execution

In the technical sense, items are delivered. But, the idea of this company is much better than execution. Tracking is abysmal and I've yet to get tracking ahead of an order without having to contact the company first. While customer service does respond, they don't exactly solve the problem. A lot of blame on the 3rd party shipping the item and not a whole lot of knowledge of where things are. Because an adult has to be home to sign for the delivery, it's imperative to know when it's arriving. Twice I was home out of luck only. The first time I never received tracking. The second time, tracking was received 2 days after delivery.
This was meant to be a cool gift for my bourbon loving husband and it's been nothing but a confusing stressful mess for me. I would absolutely never purchase this again.

23 April 2023
Rated 2 out of 5 stars

There was a long time between when the…

There was a long time between when the order was taken until the order was shipped. On each occasion (3 months) I received a notice the ups package was shipping and an estimated delivery date which was continuously delayed until they actually gave the product to ups. I’ve been on other spirit subscriptions and never saw this kind of delay.

Additionally, the product shipped was easily available at my local liquor store and not unique as I had hoped.

(Update) my current order was confirmed 6/30. As of 7/18 no confirmation of actual shipment via ups.

18 July 2023
Rated 5 out of 5 stars

A Great Gift

I purchased a 3 month subscription as a gift. It was well received and the Whiskey selections were appreciated by the gift recipient. I did also have contact with customer service. They were professional and helpful. I would recommend PourMore.

3 April 2023
Rated 5 out of 5 stars

A definite ‘must try’

A definite ‘must try’! It opened my taste buds up to bourbons I probably would have never had the opportunity to sample. It was great receiving a new bottle each month!

20 March 2023

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