Potters Resorts Reviews 

691
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 264 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally friendly, helpful, and professional, often going above and beyond to ensure an enjoyable stay. People frequently highlight the high quality of the accommodation, describing rooms and facilities as comfortable, spotlessly clean, and well-maintained. The holidays offer excellent value with plentiful, varied food and West End standard entertainment, alongside a wide array of activities for all tastes and ages. However, some customers also noted that certain entertainment was occasionally perceived as tacky or vulgar, with some finding it childish or containing derogatory comments.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as friendly, helpful, and professional... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the exceptional food,... See more

Holidays

Customers had positive experiences with holidays, with many describing their stays as amazing, fantastic, and... See more

Service

Customers consistently note positive experiences with service, highlighting the attentiveness, kindness, and... See more

Facilities

Reviewers highlight positive aspects of facilities, consistently praising the cleanliness and comfort of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We absolutely love Potters Resort! We go at least two - three times a year! There is so much to do to keep us adults and the kids occupied. The food is fab, the entertainment is second to none and it’... See more

Rated 5 out of 5 stars

We had a marvellous festive weekend break at Potters Resort in Hopton on Sea. This was our third visit to Hopton and we treated ourselves to the Penthouse Suite. We'll worth he extra expense. Huge bed... See more

Rated 5 out of 5 stars

Potters is ALWAYS amazing but this time ALL the staff went above and beyond to keep us safe after the outbreak of norovirus. Everyone mucked in doing jobs not normally theirs. As usual the food was se... See more

Rated 5 out of 5 stars

What a fabulous 4 days at Potters. Absolutely everything and everybody without exception were wonderful. All the staff were so helpful, professional, friendly and did everything to ensure we enjoyed... See more


Company details

  1. Resort

Written by the company

Potters Resort is a modern five star holiday village situated on the coastline border of Norfolk and Suffolk, in Hopton-on-Sea.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

691 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.7

All reviews

(691)

250 reviews in the last 12 months

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Rated 5 out of 5 stars

Always a lovely experience that's why…

Always a lovely experience that's why we return again and again to both Hopton and 5 Lakes. Accommodation is 5 star along with meals. There is also plenty to do during the day, never a dull moment unless you decide you want one. By calling the holiday All Inclusive they do not exaggerate there is really no need to spend any more money.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Great place to visit

This was our 2nd visit to Hopton as a couple having been before with granddaughters who really enjoyed it. From arrival everyone is friendly and welcoming, we quickly found our accommodation which was perfect and so clean. Having found our places for meals we had a swim first amazing. Then it was dinner which there's a choice for everyone. Then afterwards entertainment which was fantastic. We had a 3 night break of which we enjoyed every minute, plus the added visit a walk to the coast. Everyone was helpful and so friendly and you dont need any money it's so perfect. We will visit again

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Potters resort has to be the best resort I have ever visited.

Potters resort has to be the best resort I have ever been to.
It was so clean and well kept . The staff were attentive and courteous... They pampered to everyone's needs.
Nothing was too much trouble and the staff always seemed to enjoy themselves as well.
The food was delicious and if you have any special dietary requirements they were meet with care and confidence. (I am lactose intolerant and the staff knew how to cater for my needs).
The activities were well run with health and safety at the forefront.
The shows were as good as I have seen in the west end and I've seen quite a few.
My friend and I had the best time ever and we are looking forward to going again next year...

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Listen

Listen, I'm not going to go into loads of detail about my stay, however what I will say is this
There is no other holiday that can hold a candle to potters
They are quite simply
THE BEST

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Potters Resorts.......Go on give it a try!!

From the minute you step through the door the magic starts. The staff are always very welcoming from reception, bars, entertainers, PTC, restaurant staff, house cleaning staff and security.
Plenty of food with a good variety although we have never made it to the midnight meal but it does look nice.
Lots to do throughout the day or you can sit and chill and people watch.
Evening entertainment is excellent, West End quality and after the show in the Atlas Theatre music continues in the Garden bar until you have had enough.
We are back to Five Lakes next month for our 12th visit since opening. Hopton is very similar but with children at the school holidays.
Go on give it a try......you can't take it with you.

29 September 2025
Unprompted review
Rated 5 out of 5 stars

I love Potters

I love Potters. We have been 3 times now and enjoyed every minute. The shows are fantastic.
Entertainment all day and 3 meals which are delicious.
The service at meal times is first class and to finish, all inclusive. What more could you want.❤️

27 September 2025
Unprompted review
Rated 5 out of 5 stars

Our first experience of Potters.

As a frequent user of Warner holidays we thought we try out Potters all -inclusive as recommended by our friends. What a pleasent surprise it was. We stayed in the village accomodation and upgraded our room. The room was large with an enormous bed. Cleaned and topped up each day it was very comfortable. The grounds were immaculate as was the huge purpose built main area. There was a great choice of food and drink available but we never got to sample the midnight menu as we were full up from dinner! Entertainment was top class each evening and so much to do all day - most people didnt leave the area. Highly recommend and we will be back in the future. Only criticisms i could find were the early evening comediens were boardering on embarrassing and more suitable for a primary school audience with knife throwing and lame jokes. We avoided this slot after the second day.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Potters is addictive

Where to start everything about potters is excellent 1/the staff 2/meals 3/entertainment 4/ accommodation even though you spend little time in it Can’t fault anything would recommend potters to anyone

20 September 2025
Unprompted review
Rated 5 out of 5 stars

Loved it

Loved it! Good room, pleasant surroundings, excellent food, friendly & helpful staff.
Amazing entertainment. Thank you Potters!

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Five Lakes or Hopton

I had previously stayed at Potters at Five Lakes and this time we decided to try Hopton. They both have the same high quality all-inclusive experience. I found that for a more laid back break I would go to Five Lakes and for a busier break I would return to Hopton. The evening entertainment is brilliant at both, there are activities during the day to keep busy and the food is excellent. Although I go with my husband I feel really comfortable going off by myself for a quiz or swimming. All of the staff are really friendly and it's lovely chatting to other guests. I'll be back in the new year.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing weekend stay

Amazing weekend stay, just myself and my husband (wasn’t sure how we’d feel as previously we’d been with grandkids), but thoroughly enjoyed ourselves in a different way. Free to join in silly quizzes, and watch the shows, staff friendly and made to feel part of the whole Potter experience.
Can’t wait for next year’s trip

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Five Lakes Resort …

Visited 5 lakes potters resort at the end of Sept for a weekend break with friends celebrating all our big birthdays and had a fabulous time from start to finish . Potters never fail to deliver on food , entertainment, activities, friendly staff that go above and beyond.
I would recommend Potters resort to anybody once you have been once you will return time and time again .
I am going again in December with my husband and two very dear friends and we are all very excited .

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Staff always friendly and helpful

Staff always friendly and helpful. Rooms clean, comfortable and spacious in hotel, cabins smaller but still comfortable. Food excellent. Shows very professional cannot be faulted very enjoyable. Plenty of activities something for everyone all day long. Highly recommended

6 October 2025
Unprompted review

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