I was flying ATOM 3-A (my code for 3 axis gimbal) today and before takeoff there was an extended wait for a software update to load & install.(worry about batteries draining!) So I used the time to co... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Potensic® is a blooming enterprise specialized in creating a variety of drones and committed to achieving consumers' flying dreams. Drawn from some of the biggest players in the industry, our team of experts has a broad range of experience in creating some of the very best tech products on the market and their extensive expertise are integrated into all aspects of our drones. We believe that like height, innovation is limitless. So, adhering to a user-oriented philosophy, which combines aesthetics and practicality, we strive to do the unimaginable and apply it practically into everyday life. We're passionate and relentless creators, engineers, developers, researchers and marketers, devoted to creating high-quality, yet affordable products backed up by friendly, responsive service that delights our loyal customers around the world. Customer Support: support@potensic.com
Contact info
, , , China
- info@potensic.com
- www.potensic.com
Replied to 76% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I think that great experience is to send to Europe from Europe
The drone meets my all expectations. I think it's a great experience to ship to Europe from Europe (Germany). This ensures a really short delivery time.
Awesome drone
Awesome drone! So much fun! Quick shipping! This is my first drone and could not be more impressed.
I received exactly what was described
I received exactly what was described! The package arrived a day sooner than what was estimated at the time the order was placed. The package arrived in excellent condition and the contents were all in perfect condition.
The fast delivery
The fast delivery. The spare parts. And one very nice drone.
You guys hit the mark with this one I appreciate it.
Great good work, guys, keep it up.
I got this drone on Ebay it the best…
I got this drone on Ebay it the best thing I ever done had lot of cheap China drone from China like e88 e99 L900 and these had no gps until I got the LYZRC L900 good drone to lean to fly and get use to as they can only fly in level 3 / 4 wind resistance and found it hard to bring drone back agast the wind but it teaches you some good lesson now I have the Pontensic Atom 3sub 249 drone it out class anything I had or tried and in par with dji mini 3 Pro if not better we'll done Pontensic you did it I would love Night light on next model please can't wait till u bring out a replacement for the Pontensic Atom 3 it run at level 5 wind resistance really good like the dji but better it would be Very good if pontensic had night light as standard
For a first time pilot
For a first time pilot, it was so easy. Thanks for the great instructions and YouTube.😂🤣👍🏻 good enough camera for me you could always make a better one and it could cost a lot more pricewise. This is the best one going. Anybody would love to experience.👍🏻👍🏻👍🏻🇨🇦
First time Drone operator.
As a first time drone operator I found the Atom SE to be easy to get up in the air. I see this Drone as all I want. The EIS camera is excellent for me and not needing the gimble camera. I don't do YouTube videos or quality video. More of a big boy toy but I can see some actual use in the future.
I like the Atom 3 Axis
I like the Atom 3 Axis, it has a solid build quality for a lower price drone. The app for flying seem OK, I wish it had a custom control layout option! I like the right control to be forward/reverse & right/left turn, that is how I have my Mini Pro 4 setup.

Reply from Potensic
Love it! Only one criticism
Great drone! App is great. Easy to fly with the awesome controller. Gimbal works very well. Would give it 4.5 stars only because the camera video seems a bit grainy. That is my only complaint.
Shipping was quick and the drone was…
Shipping was quick and the drone was easy to setup. And… it flies great and’s has awesome features!!!
Super Nice Drone! Great for beginners and people with experience.
This is my first drone and it has been great. Very durable and easy to fly. The fly-more kit is the way to go. I see me having my Potensic Atom for a long time.
I'm a first time drone buyer
I'm a first time drone buyer. I am impressed by how easy it is to fly and control the Adam. I thought there would be a long learning curve but on day 1 I felt in control and the videos are outstanding. I would recommend this drone to anyone looking for a top line drone at a bargain price.
Couldn’t be happier!
Very quick shipping.
Love my new potensic Atom drone!
Will definitely be buying another drone soon!
Controller doesn't hold a charge - Now fixed
Final Update: I finally received my replacement Potensic drone controller, and very happy to report the new controller is working fine. It holds a charge, and I was able to successfully pair my drone to my phone potensic app, so very excited about getting familiar with how to use and navigate the drone.
I increased my rating from 2 to 3, and then from 3 to 4 due to the fact that although slow Potensic support did indeed address my faulty controller, and I am very satisfied with the support. I would have rated them a 5 as the drone is nicely built but would like to see better quality control to avoid frustration of receiving a faulty controller. The important take away is Potensic supported their product and made me whole and this is what customers expect, so I will indeed be purchasing a few more of these for my family for Christmas. Now can't wait to use the drone and take some video's and pictures. Thank You Potensic support for making me whole and fixing my problem!
Updating my post regarding Potensic support. Didn't realize the support center was closed or on skeleton crew for a week due to company event, so had some delays in my correspondence. Now that they are back getting momentum on my problem, they are sending me a replacement controller, as the one I have does not hold a charge. As a result I am changing my rating from a 2 to a 3, and will elevate again once I receive the replacement controller and it works. A true test of a company's commitment to excellence isn't in their brand, or how many products they sell, its how they treat their customers when things are not right, and thus far, although delayed, I feel like my issue will be resolved, as I am greatly looking forward to using my drone. If the drone works well, will definitely be purchasing 2 more for my family for Christmas based on this experience.
Commenting on the Potensic support response. First thanks for acknowledging the post. I have responded back to the potensic support via email with additional information including a video of the controller not holding a charge and not being able to power up, but have not heard back from support since then. Would like to be able to use the drone, so hoping this gets resolved soon. Thank You!
The drone arrived and the controller does not hold a charge. I submitted a support request to the Potensic team on Sunday 9/29 just heard back this morning. I've tried several different chargers, different cables, all with the same results. I see the 1st two dots light up like it charging, but the controller never powers up even after charging all night. So haven't been able to use the drone since it arrived.

Reply from Potensic
Troubles with package
Well I first had troubles with package, it was lost by logistic forwarder. But potensic customer support team reacted quickly and sent me new package with express delivery. I got my drone. It works perfectly.
10 stars for customer support!!!!
And also it s a nice product, drone is really worth the money.
Ordering was easy and delivery was done…
Ordering was easy and delivery was done in a timely fashion!
Great drone
Quality of the camera is way better than expected. My first drone but easy to operate. Had a problem with the charger and was immediately resolved by customer service. Very happy!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







