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posterXXL Reviews 

32,268
TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

I am pleasantly surprised and pleased that my justified complaint about an incomplete delivery was dealt with very quickly and in a friendly manner. It was particularly gratifying to hear that the emp... See more

Rated 4 out of 5 stars

I was a bit disappointed when I received 10 photobooks and two of them were damaged I supposed due to problems during transportation. I contacted the customer service via chat, I only had to wait 3 mi... See more

Rated 5 out of 5 stars

Ordered an expensive poster and had problems with a Gift-Code, that didnt work. Had great contact with Mr. Martin P. from the costumer service. He solved my problem in no time so i could save a lot of... See more

Rated 5 out of 5 stars

Today I have gotten problems using a voucher. So I have had to order the regular way. After I've done this, I was writing a ticket, just to let the Service know about the problem. In the end the probl... See more

Company details

  1. Photo Printing Service
  2. Gift Shop

Written by the company

Bei uns dreht sich alles um Geschichten. Die guten, die großartigen – diejenigen, die du wieder und wieder hören willst. Wir versprechen, dass deine Geschichten so lebendig bleiben wie an dem Tag, an dem sie entstanden sind. So kannst du auf all die schönen Momente zurückblicken und dich auf neue freuen. posterXXL wurde 2004 in München gegründet und machte sich mit personalisierten Wandbildern einen Namen, die aus verschiedenen Materialien (wie Leinwand, Poster oder Acrylglas) hergestellt wurden. Seitdem haben wir unser Produktangebot um Fotobücher, Fotoabzüge, Kalender, Karten und andere kreative Fotogeschenke erweitert. posterXXL ist Teil der Storio group. Zusammen sind wir acht Marken in vierzehn Märkten und stellen Produkte für über elf Millionen Kundinnen und Kunden her. Damit sind wir einer der führenden Anbieter von personalisierten Fotoprodukten in Europa. Wir sind ein Ort, an dem die Geschichten des Lebens geschrieben, gestaltet und geteilt werden. Ein Ort, an dem wir neue Wege schaffen, um Erinnerungen und Geschichten zwischen Menschen und Generationen weiterzugeben. Und wo wir gemeinsam Freude schaffen, die bleibt. Wir erwecken deine Geschichten mit einer Reihe von hochwertigen, personalisierten Fotoprodukten wie Fotobüchern, Wandbildern, Kalendern und Geschenken zum Leben. Mit unserer innovativen Technologie kannst du deine Wunschprodukte schnell und einfach personalisieren, ob für dich selbst oder als liebevoll gestaltetes Geschenk. Unsere Fotoprodukte werden mit großer Sorgfalt hergestellt, um all deine großen und kleinen, geplanten oder unerwarteten Geschichten zum Leben zu erwecken, damit du sie noch viele Jahre lang immer wieder erleben kannst.

Zufriedenheit garantiert

Wir möchten, dass dein Erlebnis mit uns rundum positiv ist.

Wir möchten, dass dein Erlebnis mit uns rundum positiv ist.
Gibt es ein Problem beim Gestalten oder bist du mit deiner Bestellung nicht zufrieden? Hol dir Unterstützung in unserem Hilfe-Center oder wende dich an unser Kundenservice-Team, und wir finden die beste Lösung für dich.

Contact info

Promotion box for posterXXL

Aktuelle Angebote

Entdecke unsere Deals und hol dir dein Fotoprodukt zum besten Preis.

4.5

Excellent

TrustScore 4.5 out of 5

32K reviews

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4.5

All reviews

(32,268)

2,583 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service

High print quality! The service is helpful and the employee (Enis H) very friendly. He found a good and fast solution for my question! Thanks a lot

7 December 2022
Unprompted review
Rated 5 out of 5 stars

I am pleasantly surprised and pleased…

I am pleasantly surprised and pleased that my justified complaint about an incomplete delivery was dealt with very quickly and in a friendly manner. It was particularly gratifying to hear that the employee Stana M. placed a new order immediately, so that I can hope to receive my complete order even before "Christmas Eve". Thank you for that.

7 December 2022
Unprompted review
Rated 5 out of 5 stars

My parcel got lost

My parcel got lost in the post and while the post wasn't really helpful to find it, poster XXL just reproduced it! Such a very nice and helpful service! Thank You very much Jovana A.!

7 December 2022
Unprompted review
Rated 5 out of 5 stars

Thank You

Thank You, Stanislav Djuric! Great Help. It was all my fault, lol. But you were nice.
Greetings, Pia

6 December 2022
Unprompted review
Rated 5 out of 5 stars

Today I have gotten problems using a…

Today I have gotten problems using a voucher. So I have had to order the regular way. After I've done this, I was writing a ticket, just to let the Service know about the problem. In the end the problem was solved for me. Thanks a lot Stana M.

5 December 2022
Unprompted review
Rated 5 out of 5 stars

I have used PosterXXL many many years…

I have used PosterXXL many many years now, and this one time when my order wasn’t as expected I got help from Martin P. He was so nice and helpful and promised me to send a new order! Haven’t seen so nice customer service before!! Thank you!

4 December 2022
Unprompted review
posterXXL logo

Reply from posterXXL

Thank you so much.

Kind regards,

Isabelle Weber
posterXXL GmbH
Communication & Social Media

Rated 5 out of 5 stars

More often ordered at posterXXL

More often ordered at posterXXL, always as expected. This time I got a calendar with some mistakes, got in contact with posterXXL, and Martin P. found a solution for me. So, I can make my friends make happy at Christmas Time!! Thank you Martin P.

1 December 2022
Unprompted review
posterXXL logo

Reply from posterXXL

Thank you so much.

Kind regards,

Isabelle Weber
posterXXL GmbH
Communication & Social Media

Rated 5 out of 5 stars

Poster

what to say I find this site magnificent, the quality of the photos are beautiful and if you have any problems they are always ready to help you and find a solution. To be recommended :)

1 December 2022
Unprompted review
posterXXL logo

Reply from posterXXL

Thank you so much.

Kind regards,
Isabelle Weber
posterXXL GmbH
Communication & Social Media

Rated 4 out of 5 stars

Poor print quality

I had some troubles because one of my two acryl prints came at a poor quality. It may be ok on first quick view, but once you take a detailed look you'll see that this is not ok.
Anyway, i got the voucher to buy a new one. Very uncomplicated procedure.
Thanks for that, Katarina S.

1 December 2022
Unprompted review
posterXXL logo

Reply from posterXXL

Thank you so much.

Kind regards,
Isabelle Weber
posterXXL GmbH
Communication & Social Media

Rated 5 out of 5 stars

Quick solution

Within few hours Kemal H offered a good solution to my problem with the fotos. That was great.
Thanks to all.

29 November 2022
Unprompted review
posterXXL logo

Reply from posterXXL

Thank you so much.

Kind regards,
Isabelle Weber
posterXXL GmbH
Communication & Social Media

Rated 5 out of 5 stars

Good reclamation service

Answer to my reclamation was very friendly and came quick, including a good solution for me! Thank you!

29 November 2022
Unprompted review
posterXXL logo

Reply from posterXXL

Thank you so much.

Kind regards,

Isabelle Weber
posterXXL GmbH
Communication & Social Media

Rated 5 out of 5 stars

Marko M

Marko M. finally find a good solution.
The missing piece of my order came, after only a few days.
Thanks for the very friendly service

22 November 2022
Unprompted review
posterXXL logo

Reply from posterXXL

Thank you so much.

Kind regards,

Isabelle Weber
posterXXL GmbH
Communication & Social Media

Rated 1 out of 5 stars

Awful experience

Awful experience. Photobox developers just can't leave the thing alone. More complex and fancy is not better! Impossible to navigate, confusing app and web platform interface, upload doesn't work (not even clear when or what you're uploading or what it's accessing), and layouts, despite being numerous are really limiting (eh no portrait options). About ten years ago it was a a great way to produce calendars etc, peaking about 5 years ago in terms of ease of use. Why do they keep changing it? I have just wasted hours and hours trying to 'create' somethung, thinking my photos were already uploaded, but they weren't, and they won't. Utter waste of time. Am really frustrated and disappointed...

29 November 2022
Unprompted review
posterXXL logo

Reply from posterXXL

Hi Caroline,

Thank you for sharing your feedback with us.

We're deeply concerned to hear about your recent ordering experience as the current platform is not satisfactory, and that you had an issue with the upload, appreciate you bringing this to our attention, and we understand your frustration and disappointment. 

We put great importance on the quality of our services and the satisfaction of our customers. 

Caroline, please feel free to reach out to us at info@photobox.co.uk, live chat, or our helpline on 0330 053 3353 with any further comments, concerns, or suggestions, or if you require further assistance with your creation, as we would be more than happy to assist you.

Kind regards.

Rated 5 out of 5 stars

Recommended by myself

Always a fine experience!

Friendly and helpful service team. There are sometimes issues to solve, the service are (not all members of staff, but most) really good in troubleshooting. There a good solutions and you can forget trouble.

Quality of prints are actually always really good an appropriated for price.

23 November 2022
Unprompted review
Rated 5 out of 5 stars

Very good Support 👍

Very good E-Mail-Support by Enis H. 👍

24 November 2022
Unprompted review
posterXXL logo

Reply from posterXXL

Thank you so much! We are very happy to hear that.

Enjoy your prints!

Kind regards,

Isabelle Weber
posterXXL GmbH
Communication & Social Media

Rated 5 out of 5 stars

Excellent service

Excellent service. Even if the printed product has flaws, the customer support is fast and very supportive.
Enis H. was very quick in replying and swiftly provided me a solution.

23 November 2022
Unprompted review
posterXXL logo

Reply from posterXXL

Thank you so much for your great evaluation, Fabian!

I am very pleased to hear that you are happy.

Kind regards

Isabelle Weber
posterXXL GmbH
Communication & Social Media

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