Pos Malaysia Berhad Reviews 265

The delivery timeframe is counted a day after you posted the item and exclude weekends. A same district delivery took 7 business days. So, if u posted the item on Monday for same district delivery, even opted for the next day delivery service, expect the item to be received on next week = Tuesday. Not Monday, but Tuesday. Next week. For same district delivery. If u ever think to complaint, rest assured your complaint will be handled by an A.I chatbot and insists 7 working days is acceptable and your item is not delayed for same district delivery.

They never had a driver name or even number to contact staff at pos office taman gembira is not helping and they just give bullshit reason "they try to send but due to late night" and app tracking write 5.29pm they cancel my order what the hell due to late night they suck should just stop the company or join with other courier to make them do faster and accurate delivery

Paid for postage, they ask to selfpickup. Better close this company period.

It's bad, could improve

I send a letter to a bank physical address in KL but they deliver it to their PO box.That bank didn't even send anyone to check and I have no idea about that .They have my phone number but of course they won't call me.Really unthinkable for me they want to save their petrol for actually delivering

TWICE my parcel have been sent back to sender! 'Unsuccessful delivery due to bad weather' again and again even the weather is good! Please shutdown the delivery service if you don't want to make customers delivery.

Actually they dont deserve even one star !! The service sooooooo damn badddddd so bad srsly ! So late . I already asked and paid for next day delivery and the price is pricy than jnt so i expect it would be faster bcs its not as busy as jnt and else but not its sooooo damn late my parcel should be next day delivery but delay ?? What ?? . Im so regret to trust this service . No more pos laju again

I bought a camera and they haven't shipped it out yet. My camera been there for 3 days now

slowest courier EVER ! disgustingly slow not like the other courier.. 3 days in sorting centre without moving at all... such a bad courier.. should've change the name into POSSLOW

I had a parcel coming from India, bought on a American plat form Distacart. The delivery delay was due to the Chinese New Year holidays. I was worried that my expensive ghee will go bad. I called pos Laju customer service and within two hours, their staff, Fazrul Azlan delivered it. I really appreciate and thank Pos Malaysia for listening 👍

Visited POS Laju in Victoria St Penang and could not fault the service and demeanour of the staff: terrific patience and professional assistance with my international freight needs. Highly recommend this friendly service.

Worst postal service, I won't buy anything if the seller using Pos Malaysia service. The tracking status show the item is out for delivery for 2 days but still unable to deliver. I have to call them to stop attempt to deliver the item and I will go to collect myself.
The customer service is also the worst I ever faced. Need to lodge in a compliant but took me half an hour also unable to address my problem.
Their website also do not have any proper channel for customer to lodge complaint or feedback.

4 days I had made 4 calls and asked 4 times POS LAJU to proceed with the parcel to the receiver in India when I noticed the parcel kept a bit longer at KLIA. Today I made a call again and the officer said the same things, which is he will inform their team to proceed to the receiver in India.

But what is the worst is the parcel is now in hub Alor Setar, Kedah.
I'm having a bad experience using POS LAJU; the cost of courier paid is quite high, RM 330.00. Today it has completely been 1 week and the parcel is still in Malaysia.

Delivered my International parcel to an address with no House number or even a street then tried to blame the sender As the parcel was delivered to what was written on the consignment note. Liars.

I don't know this is POS LAJU or LAMBAT, the delivery process is too slow and delay!

If possible I will not give even 1 star.
The customer service is totally sucks. I kept repeating what I had mentioned in almost 2 hours online chat and eventually they just simply closed the conversation because is after working hour.

They rejected my refund and kept giving the statement which is totally irrelevant and not applicable to my transaction. Wasted 2 hours contacting them. Please be reminded not to use pos Malaysia/

Never ever use poslaju again..
6 day item still not deliver from PJ to JB.
So regret to use poslaju!!!!!!

Worst consumer experience ever! Checked the status of my parcel that I was trying to send a Christmas gift to a friend in SG and it showed failed attempt delivery. Proceeded to connect with POS Malaysia support team and the reply I got from the support agent was surprising. Asking me to get the recipient(which is my friend) to check with the local courier, SingPost as they have handed over the parcel for delivery without providing ANY form of reference number. All of this process was disclose by the agent which shocked me as to why do i need to know all of this and the parcel was passed on without my consent. Without a proper solution Im left hanging, wonder what has happened to my parcel which was sent weeks ago so that it will arrive before Christmas. Should gone with other 3PL which I would not have such headache. No wonder POS Malaysia is loosing its competitive edge compared to the other 3PL providers out there.

Worst place to have international mail routed via. They are so slow to do anything. Their customer service is a disgrace. Their website lacks basic information about the current state / location of a parcel. The UX of their site is confusing. Wish I had known ahead of time that the seller would ship via a terrible service.

Absolutely awful and consistently so. I first travelled to Malaysia in 1978. Since then, I know no Malaysian or non-Malaysian who considers the Malaysian postal service anything other than incompetent and corrupt. It is virtually impossible to send packages from abroad and it has been ever since first visiting Malaysia