Porcelain Superstore Reviews 

Great service from Porcelains Superstore, Liz was very prompt and helpful dealing with my enquiries.
Delivery service was also excellent, great personal service.

Great service, very fast delivery, reasonably priced in comparison to other hand made tiles and cheaper delivery. Would highly recommend.

I recently bought some bathroom floor tiles from Porcelain Superstore, most of which had what looked like brown stains on them. Both my builder and I assumed that it was just grime that would clean off. However, once the tiles were laid it became clear that the marks were indelible. When I complained, Porcelain Superstore informed me that the tiles had been deliberately aged and distressed, and the unsightly brown marks were a result of the manufacturing process.

Porcelain Superstore have supplied me with floor tiles that will look permanently dirty and, so far as I am concerned, are not of merchantable quality. To attempt to justify that on the basis that the tiles have been deliberately aged and distressed is so shameless it is almost funny.

Answer phone quick superb tiles delivery everything spot on thanks very much guys we love em

Beautiful tiles, just what I was after to complement my porcelain patio tiles to create that Mediterranean vide….great product, great service and quick delivery 😊

Absolutely fantastic customer service, nothing was too much trouble even when I made no sense when I phoned about different tiles! We had a back order on one set and we were kept up to date when they would be delivered. The tiles themselves are excellent quality and our tiler said the same. Will definitely use Porcelain Superstore again!

Awful tiles, misleading in images on website. Abysmal customer service over the phone. That they don't accept returns on partial orders is daylight robbery, if the boxes are untouched and in good condition they should accept them. Go to other tile store with two T's in their name, they are so friendly and helpful. I wish I'd done the whole bathroom in the other tiles I ordered from TT' as Porcelain Superstore tiles look terrible, cheap, difficult to mastic, just horrendous.

Great service - tiles arrived on the date requested. The tiles look better than the sample very happy with it. Little problem with some broken tiles which have been fixed quickly ! Great customer service . A big thank you to Lesley.

I can't recommend this company enough. They have been super helpful, really swift at responding and have even offered opinions on style when asked! The tiles have been perfect. We are having a home refurbishment and have got thw bathroom, kitchen and garden tiles from them. Much better value than other places we have visited. Also really quick delivery. The aftercare has been excellent. Highly recommend! And thank you :)

Extremely rude customer services ,on the first delivery date didn't show up and had the wrong phone number for which they blamed on me !! So 2nd attempt didn't turn up either 3rd time lucky , get them first before the workmen they do not deliver when promised, they are actually good quality and should be for the price

I can’t praise the company enough. Great tiles and even better customer service, Lesley was a real pleasure to deal with, and went that extra mile to deliver a outstanding service, we will definitely use again for all our projects and won’t hesitate to recommend to family and friends

Had an email to say tiles were out for delivery. When I called to narrow delivery window I was told that actually tiles wouldn't be delivered today and that they had 'been held over at the main hub in Manchester'. Still not had any communication to say when tiles will be delivered. Will be asking for compensation for time taken off and full refund of delivery charge.

Extremely poor service. No sign of delivery. Paid £800 for tiles to be delivered today but been waiting since 8am. Nothing has turned up. No call from the courier, tried calling the company and no answer. Truly terrible.
These three charlatan brothers who allegedly run the company need to pull their fingers out because they don't know the meaning of customer service...
Their website is a lie stating 50,000 positive reviews??? Where are these 50,000 reviews???

I recently had a terrible experience with The Tile Shop and feel compelled to warn others. I ordered tiles worth £159 but changed my mind about the color. Initially, I paid £36 for delivery, which seemed reasonable. However, when I tried to return the tiles, I was shocked to find out I had to pay an additional £78 for the return shipping.

This is absolutely ridiculous and unacceptable! The total cost just to return the tiles is more than half the value of the order itself. It feels like an outright rip-off. Their return policy is a nightmare, and their charges are exorbitant.

I strongly advise against ordering from The Tile Shop. Save yourself the headache and find a more customer-friendly company to do business with.

Just a fantastic company. Incredibly reliable, prompt and always generously helpful customer service, and their tiles are beautiful, unique, and of luxurious quality. I've ordered tiles from them for several different projects now and they remain my first port of call.

I'd also like to give a special thanks to Liz, Lesley, Emily, and everyone on the team who so patiently managed a flurry of last-minute adjustments I needed to make to my most recent order. The team did everything possible to accommodate my needs and the unexpected changes to my bathroom project. Everything was resolved quickly and efficiently, and I'm now delighted with my beautifully tiled new bathroom. The 4 free tile samples they offer have also proven invaluable in my design planning! Will keep coming back to this company and would recommend them without reservation.

The tile we ordered does not look the same as the way it was portrayed on the website. In this instance we couldn't get a sample in time as the tile we originally wanted from the store was unavailable, which we found out almost 4 days after placing the order (which was the original delivery date), as such we were at a risk of incurring abortive fees from our tiler. From speaking with Lesley this morning in the "Customer Service" team she was very rude and not helpful in the slightest. I explained that the tile did not look the same as the website and she reiterated I should have ordered a sample, which is not helpful at all - not to mentioned that I have spent well over £1,000 and ordered more tiles over the weekend as the order we received was so poor. Having looked into the returns policy, we have to pay £60+ to return these poor quality tiles, which was quite a shock.

To sum this up for a company that states they "provide unbelievable customer service", its difficult to believe when the response we received from Lesley was so far from this statement. Just to note I wasn’t expecting a free return as I acknowledge it was my fault for not ordering a sample, but a little discount would have been appreciated considering we were in this mess due to poor communication from Porcelain Superstore in the first place - very disappointed.

I love this store. My father was a ceramic tiler so tiles have always been our passion. The tile selection is fantastic and their service too. My bathroom looks amazing.

After a challenging 1st delivery with a few broken tiles, I contacted the company and Lesley immediately ordered replacements which arrived quickly and safely. Wonderful customer service and the product is great

Great quality tiles, very good communication and when I had to re-order (as I was slightly short of tiles) they were very helpful to make sure it was the same batch. Some tiles arrived broken and once I let them know they were quick to reply ready to replace them, but I thought I might not need them all, so I asked them if they could wait to see if that was the case and if so, could they refund? Which is what happened at the end. Very happy!!

Ordered few boxes of tiles. They charged £36 for delivery and left in the kerbside on pallet. It is hard to carry back inside. Don’t expect this type of service but their customer service reminds me the way of delivery is clearly stated. The tiles ended up with much color variation. Customer services again said it is clearly stated. However, the color variation is much bigger than shown in the picture and doesn’t look good. Seems we need to check every single tile before we hand them to the tiler. This is not realistic! Overall, it was a very unpleasant experience.