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Pools Surplus Stores Reviews 

405
•
TrustScore 5 out of 5

4.8

Men's Clothing Store
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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often noting items are in excellent condition, even when advertised as used. Many consumers appreciate the competitive and reasonable pricing, finding great value in their purchases. Reviewers frequently highlight the fast and efficient delivery service, with many items arriving promptly as promised. The overall service, including easy ordering and helpful staff, contributes to a very positive shopping experience for most. However, some customers also noted minor discrepancies with products, such as items not exactly matching their online descriptions or having unexpected characteristics.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality, especially for military... See more

Delivery service

People report positive experiences with delivery service, frequently praising the quick and fast delivery... See more

Quality

Clients share positive opinions on quality, with many reviewers impressed by the condition of items, even... See more

Price

Reviewers express satisfaction with the pricing, frequently highlighting good and competitive prices for a... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and fantastic service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good service from Pools Surplus, one item ordered was not in stock so they sent an email with alternative similar items and also phoned me to check email received. Order was delivered immediately an... See more

Rated 5 out of 5 stars

Top quality uniforms! First Class! The British Army always has the best! Canadian Army Jackets are a bit too American. Will be getting more and putting them to good use for a Monty Python sty... See more

Rated 5 out of 5 stars

Pools surplus was amazing to deal with and since I am in Australia they went the extra mile to send photos of the pack they were sending and was in amazing condition as well as amazingly priced. Pos... See more

Rated 5 out of 5 stars

Picked up a couple of bargains, 2 man french army tent and a pair of Czech quilted trouser liners.... Including shipping was less than £30.00 Very pleased with my purchases and the shopping experi... See more

Company details

  1. Men's Clothing Store
  2. Clothing Store

Written by the company

Shop selling Army Surplus & Outdoor Clothing & Equipment in Hartlepool & Bishop Auckland.

Contact info

4.8

Excellent

TrustScore 5 out of 5

405 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(405)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Brilliant

Brilliant, fast delivery, fast response to any questions, great prices and the kit supplied is better than described. I wouldn’t shop anywhere else to be honest

1 July 2025
Rated 4 out of 5 stars

Reliable, does what it says on the tin

You get what you pay for from them, a lot of the products are military surplus, may be a bit worn and even some of the "new" stock has clearly come out of storage and has a mothball smell.

BUT I've always found their products to be fundamentally good quality, with everything that matters working well. Their prices have always been good and the delivery very quick.

I've bought a few things before for hiking from them and have always found this. Good quality, used items at a decent price.

2 June 2025
Rated 5 out of 5 stars

What a great shop

What a great shop! Packed with loads of stuff for camping and outdoor pursuits. Owner is very helpful and friendly. I will be back for Christmas presents for sure!

25 June 2025
Unprompted review
Rated 5 out of 5 stars

PCS Thermal Smock

I was a bit worried about sizing as the item was described as close fitting but I followed the size guide and it fits great. Great product for the price, quick delivery and hassle free purchase

28 May 2025

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