Absolutely brilliant customer service from Neil at Poole Lighting! He responded almost immediately to my initial email, knew exactly what I needed to fix the problem and the required parts were dispa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Prior to ordering had a query on sizes of a glass lamp shade. Email sent and response was both timely (almost by return!) and helpful. Ordering process / website was very easy to navigate. Postage... See more
Company replied
I'd been looking at these particular light fittings for a while, but at over £100 each and needing two, they were way too expensive. Then I found them on the Poole Lighting Factory Shop for £45 each... See more
Company replied
This light is exactly what I needed. Although they retail through B&Q, you can order direct from the manufacturer and it's cheaper! Presumably because the retailer doesn't need to add on their bit o... See more
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Company details
Written by the company
Poole Lighting is the UK’s leading supplier of domestic lighting. Designed with passion in the UK and ethically sourced throughout the world, you will find our products in the UK’s best high street and internet retailers. Typically, our product is retailed by our customers using their own brands but we also have over 75 years of experience with our own specialist lighting brands of Endon, Interiors 1900 and Saxby. 28 years ago we opened The Factory Shop in the middle of beautiful Poole in Dorset. We are proud to bring you fantastic end of line products that are no longer available on the high street at incredibly low prices. We are open 6 days a week Sunday to Friday and you can also visit us online WWW.POOLELIGHTINGFACTORYSHOP.COM where you can buy direct with confidence and as well as your statutory rights all of our product is guaranteed by us from 12 months plus. Ricky Nash Customer Manager
Changed your mind? No problem.
Written by the company
- Our goodwill refund policy does not affect your statutory rights under the Consumer Rights Act or other applicable legislation.
- Our 'Goodwill' refund or exchange policy means you can return an item with a valid order summary document within 28 days of receipt. Our goodwill policy applies where there is no statutory right to a refund or exchange under the Regulations or otherwise. For a refund or exchange under our goodwill policy, items must be unused, returned in the original packaging and in a re-saleable condition. Delivery charges will not be refunded.
Free Delivery
UK for orders over £100
Free delivery on orders over £100 to mainland UK (Excluding Highland Scotland, Northern Ireland and Isle of Wight)
Not spending £100? Delivery costs £6.50 - next working day. Max Weight 50Kilos
Contact info
9 Cabot Lane , BH177BY, Poole, United Kingdom
- 01202690945
- Online@poolelighting.com
- www.poolelightingfactoryshop.com
4.9
Excellent
587 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 1 week
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An excellent experience
Great communication, good price, super-fast transport, geat packaging
3 October 2025
Reply from Poole Lighting Factory Shop
thank you for your review
Reply from Poole Lighting Factory Shop
Thank you for your review
Quick delivery and an excellent price.
7 October 2025
Reply from Poole Lighting Factory Shop
Hi Pauline, Thank you for your review
Good Service.
Good price, excellent communication, and quick delivery, perfect in every way. Well done. Would certainly use again
7 October 2025
Reply from Poole Lighting Factory Shop
Hi Tim
thank you for your kind review.
Reply from Poole Lighting Factory Shop
thank you for your review
Happy!
Good information on the product, a sensible price for it and quick delivery as well. Happy.
3 October 2025
Reply from Poole Lighting Factory Shop
Hi Neil, Thank you for your review
Order fulfilled quickly at a good price…
Order fulfilled quickly at a good price and arrived in stated timeframe
2 October 2025
Reply from Poole Lighting Factory Shop
Thank you for your review, This is most appreciated
GREAT PAIR OF BEDSIDE LAMPS
GREAT PAIR OF BEDSIDE LAMPS - REALLY WARM THE ROOM. FANTASTIC PRICE - DELIVERED ON TIME
1 October 2025
Reply from Poole Lighting Factory Shop
Thank you for your review, This is most appreciated
A great find
Bought two wall lights for a good price and was very impressed with the quality of the product. for example the threaded collar which holds the shade on was a substantial piece of brass not a flimsy bit of plastic. Delivery was nice and quick.
22 September 2025
Reply from Poole Lighting Factory Shop
Thank you for your review, This is most appreciated
Excellent delivery service haven't…
Excellent delivery service haven't took chandelier out of box yet to put up but was a lot cheaper then dunelm
22 September 2025
Reply from Poole Lighting Factory Shop
Thank you for your review, This is most appreciated
Reply from Poole Lighting Factory Shop
Thank you for your review, This is most appreciated
Reply from Poole Lighting Factory Shop
Many thanks for your Review
My query was answered so promptly and I…
My query was answered so promptly and I managed to buy what I wanted with ease
22 September 2025
Reply from Poole Lighting Factory Shop
Thank you very much for your review.
Consciousness Service
Very responsive service following a bit of a delay in delivery
20 September 2025
Reply from Poole Lighting Factory Shop
Hi Brett, Sorry to hear that you have no received your item. I had just checked your notes and can see the item is due with you tomorrow 30th - 1st.
Thank you for your understanding regarding the deliver of this item.
Many thanks
Really impressed
Really impressed! Purchased lights for half the price I would have on the website I had initially found them. The delivery was really quick and the items packaged nicely. Despite being ‘open box’, the lights are perfect!
20 September 2025
Reply from Poole Lighting Factory Shop
Thank you so much for your lovely review! I’m delighted to hear you’re happy with both the lights and the value you found with us. We take great care with our open box items, so it’s wonderful to know they arrived in perfect condition and well packaged. We look forward to welcoming you back whenever you need more lighting!
Reply from Poole Lighting Factory Shop
Thank you for your review! I’m glad to hear your order arrived on time, well packaged, and at a good price. We really appreciate your feedback and look forward to serving you again.
I will definitely be ordering again! Highly recommended
Absolutely brilliant experience with The Factory Shop - Poole Lighting! Their products are great and I recommend everyone to buy with confidence. You won't be disappointed. I bought from them for the first time but they've already been added to my list of reliable sellers for future needs. The shipment was also fast. There was a minor issue with one item but Maja provided quick & excellent help. So happy with my purchase and the service.
24 September 2025
Unprompted review
Reply from Poole Lighting Factory Shop
Thank you so much for your kind words! I’m really glad I could help and that you’re happy with your purchase and experience with us. It means a lot to know we’ve earned your trust, and we’ll be delighted to assist you again in the future. Enjoy your new lights!
—Maja
Very efficient service.
18 September 2025
Reply from Poole Lighting Factory Shop
Thank you for your review.
Excellent service
Excellent service, fast delivery, top quality goods, highly recommend.
9 September 2025
Reply from Poole Lighting Factory Shop
Thank you for your review.
Super quick delivery!
Exact light I wanted but half the price compared to another website. Next day delivery
16 September 2025
Reply from Poole Lighting Factory Shop
Thank you for your review.
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