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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the products, noting that items often did not match descriptions or images online, with some receiving products of poor quality, such as PVC instead of advertised leather. Reviewers frequently reported issues with the return policy, finding it costly and difficult, often requiring them to pay for international shipping to China for returns. Additionally, many felt the prices were too high for the quality received, and the delivery service was often criticized for being slow or not meeting expectations. Conversely, a small portion of people were satisfied with the products, describing them as stylish, comfortable, and of good quality. Some reviewers also felt that the delivery was quick and the packaging was premium.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality. Many customers express satisfaction, praising... See more

Quality

Clients share ambiguous opinions on quality. Many customers praise the excellent quality of items, noting... See more

Return policy

Customers consistently express strong dissatisfaction with the return policy. Reviewers report that returning... See more

Price

Customers consistently express disappointment with the price. Many reviewers feel that items are overpriced,... See more

Delivery service

Users describe negative interactions with delivery services. Many customers experienced significant delays,... See more

Based on these reviews

Rated 1 out of 5 stars

TOTAL SCAMMERS!!! Bought a jacket back in July, nothing like the description or picture advertised on the. Polondo website (really poor quality). Asked to return which cost me £23 on top of £80 pur... See more

Rated 1 out of 5 stars

How I wish I'd read the reviews first Dreadful experience. It's not obvious but this is cheap crap from China. Boots look nothing like the picture. Advertised as leather. They are pvc. Now t... See more

Rated 1 out of 5 stars

Ordered 2 pieces in different sizes. Wanted to return both as they don't fit and don't have a very good quality. Extensive email correspondence. At first they didn't even tell the address for return.... See more

Rated 1 out of 5 stars

DO NOT BUY!! You think you are buying from a European company but it’s a Chinese company with no returns. It took 20 days to get to me even though it was ‘express shipping’ and then I have had to pay... See more


2.8

Average

TrustScore 3 out of 5

94 reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shipping took about a week

Shipping took about a week, which was fine. The package arrived safely, and nothing was damaged. I appreciated that customer support answered my email quickly when I checked the status.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

It fits true to size.

It fits true to size. I usually wear a Large, and this sits comfortably without being too tight. The stitching looks clean, and the buttons are secure.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

TOTAL SCAMMERS!!!

TOTAL SCAMMERS!!!
Bought a jacket back in July, nothing like the description or picture advertised on the. Polondo website (really poor quality). Asked to return which cost me £23 on top of £80 purchase price. Item has just been returned to me after 5 months.
Chinese authorities should intervene to stop them giving China commerce a bad reputation.
DON’T BUY FROM POLONDO!!!

8 December 2025
Unprompted review
Rated 5 out of 5 stars

I bought a LumiGlow LED wall light

I bought a LumiGlow LED wall light for my hallway, and it looks amazing. The gold finish is very elegant and modern. It gives off a warm light that makes the house feel cosy. Installation was simple enough for me to do alone.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Quality Pullover.

Excellent Quality Pullover. This is my first time ordering from Polondo, and I'm very impressed. The pullover I bought is so soft and fits perfectly. The quality is much better than I expected for the price. Honestly, it's my new favorite piece of clothing.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Love My New Lamp.

Love My New Lamp. I ordered a wall lamp, and I absolutely love it! It adds such a modern and elegant touch to my living room. Installation was simple, and the light it gives off is just right. It really makes the whole room feel cozier.

12 November 2025
Unprompted review

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