This is our second year with Policy Expert Home Insurance. We have been very happy with the Gold level of cover and the service from the customer support team. We were able to discuss the policy renew... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
We’re Policy Expert – the award-winning home and car insurance provider, trusted by over 1.5 million UK customers.
We’re on a mission to make insurance easier. Our policies are written in plain English, our cover is designed to suit your needs and our claims processes are nice and easy - so you can have peace of mind.
If you need us, our friendly team in our UK-based contact centres will be happy to help. Drop us a message or give us a ring.
Our opening hours:
Mon – Thurs: 08.30 – 19.00
Friday: 08.30 – 18.00
Saturday: 09.00 – 13.00
Written by the company

Exchange House, 450 Midsummer Boulevard, MK9 2EA, Milton Keynes, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Phoned to amend the date on my new policy and ended up getting a better deal. Thank you to the lovely lady who talked me through everything, suggested a better policy and even gave me a refund. Yaaay.
I was able to speak to a very understanding man on my whole purchase
Price of car insurance very good
Compared to others.completing online not too bad even for pensioners like me
Took the money from my bank account way out too early before the due date
I purchased our new home insurance policy online and found the whole process very straightforward. The price was extremely competitive, particularly considering the level of cover included. The high Defaqto rating also gave us a lot of confidence that we were making the right choice.
The online account is clear and easy to use, with all the policy documents kept together in one place. I particularly appreciated not being bombarded with emails after signing up.
Everything has been excellent so far, and we feel reassured knowing our new home is properly covered.
I was very happy with the communication from your company and it was easy to renew my policy. At a competitive price
I was surprised at how much price had gone up but decided to stay for one more year and see what the price increase is next year
Being in my 70's can find things a little daunting on line but visiting your site I found it easy and straightforward . I managed (with my sons help) to print of my insurance certificate but like most oldies I am not technically minded and like to have a hard copy of my insurance rather than view it online.
Really easy to use and great choices of cover , very competitive,
This company are con artists. I tried to buy a car insurance with them, but the payment was declined. My bank said they were not blocking it so eventually I paid on the phone and received an email confirming it has been paid in full. Two days later I received a new email saying that my balance is outstanding and I owe them the full amount. My bank statement was showing, it has gone through and my bank confirmed it. I now cancelled the insurance and started chargeback with my bank, but Policy Experts are still claiming that I haven’t paid it. It’s a bunch of lying thieves. I wouldn’t touch them with a barge pole again.
Edited: A message for Policy Experts as I can’t respond to their comment. I have zero interest in your fake concern. My bank is dealing with it. I don’t want to have any dealings with you whatsoever. I don’t trust the company.

Reply from Policy Expert
All good...easy to set up and very quick. Very pleased with the service and definitely recommend.
Very easy to get what I need at an affordable price
Great price easy to use site on line would highly recommend
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.