Wow, what a lovely surprise to have such an efficient, professional friendly after care service! Ordering my curtain track was easy but then I realised I used the wrong measurements 😱. Johnathan P so... See more
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Review summary
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What people talk about most
Reviews shaping this summary
From ordering to delivery process swift. Poles well packed, and on checking all items included. Used slightly smaller screws to fit curtain woodwork. Will place a further order to cover other windo... See more
Effortless. Easy to navigate website with great choice and lots of helpful info to insure you're ordering the right size. I needed an odd size so used the cutting service at an extra cost (£5.0... See more
Company replied
I was impressed with the site and placed an order for the pole I wanted and extra rings. It did take longer than usual to arrive but maybe because Easter fell between the order and delivery.
Company details
Written by the company
Poles Direct stocks a vast collection of curtain poles in an enormous selection of sizes and styles. With poles ranging from metal to wood, chrome to bronze, plus an enormous choice of accessories and finials, we are sure to have something to meet your needs. We offer free delivery and fantastic savings.
Contact info
Building 2, Colne Bridge Road, HD5 0RH, Huddersfield, United Kingdom
- 01924 481711
- info@polesdirect.com
- www.polesdirect.com
4.5
Excellent
14K reviews
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So easy to choose and order
So easy to choose and order.
Delivered to expected date.
Love the poke I chose and feel value for money
27 February 2026
Great value
Great value, fast delivery and very helpful Rachel when called for assistance.
26 February 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Poles Direct
We're happy to hear that you received quick service and liked the curtain pole and accessories. Thank you for your positive feedback!
Great to be able to buy one single pole…
Great to be able to buy one single pole rather than having to buy extendable ones. Fast delivery.
5 March 2026
Reply from Poles Direct
We're happy to hear that you found exactly what you needed! We appreciate your positive feedback regarding the fast delivery and single pole purchase option.
The option to cut to size is very useful
Really appreciated the option to cut to a specific length. I was slightly nervous in case I'd measured incorrectly, but the pole was perfect and fits like a glove into a tricky dormer window space. Very quick delivery, everything packed up securely - great service.
11 February 2026
Reply from Poles Direct
We're happy to hear that you appreciated the custom length option and that the pole fits perfectly! We're glad our quick delivery and secure packaging met your needs. Thank you for your positive feedback.
Poles Direct Team
Great on line chat service.
Great on line chat service.
Prompt deliver
Product was as stated
Good quality
Will use company again and have already recommended to others
3 March 2026
Reply from Poles Direct
We're happy to hear that our online chat service and product quality met your expectations. Prompt delivery is a priority for us. Thank you for recommending us!
Reply from Poles Direct
We're happy to hear that your order arrived promptly and as described! Thank you for your positive feedback; we appreciate it.
Quick delivery
Quick delivery. Items well packaged.Poles very good quality.
Have ordered from this company before and would thoroughly recommend.
25 February 2026
Reply from Poles Direct
We're happy to hear that you received your order quickly and well-packaged. We appreciate your kind words regarding the quality of our poles and your recommendation. Thank you for your continued support!
quality
quality chrome curtain poles cut to length. Only gave 4 stars because we had to file sharp edges on the supporting brackets before putting up.
Delivery was good
4 March 2026
Reply from Poles Direct
We appreciate your feedback on our chrome curtain poles and the delivery service! We're sorry to hear that you had to file sharp edges and will look into this.
Poles Direct Team
Every thing we ordered came on time and…
Every thing we ordered came on time and exactly what we wanted, very good quality
24 February 2026
Reply from Poles Direct
We're happy to hear that your order arrived on time and met your expectations. We appreciate you taking the time to share your positive experience with us.
Good delivery,item is great
3 March 2026
Reply from Poles Direct
We're happy to hear that you received your order quickly and that you are pleased with the item you purchased.
The curtain rail and accessories…
The curtain rail and accessories arrived promptly and in good condition. Thank you.
24 February 2026
Reply from Poles Direct
We're happy to hear that the curtain rail and accessories arrived promptly and in good condition! Thank you for your positive feedback; we appreciate it.
Poles Direct Team
Great quality product delivered fast
3 March 2026
Reply from Poles Direct
We're happy to hear that you received a great quality product quickly. Thank you for your positive feedback!
Poles Direct Team
Quality finials, great service
I ordered some finials which were lovely but I had to return them as I had got the measurements completely wrong. I spoke to Julia in customer services who was very helpful and made the return straightforward. Thanks
24 February 2026
Reply from Poles Direct
We're glad you found the finials lovely and appreciate your positive feedback. We're also happy to hear that our customer service made the return process straightforward for you. Thank you.
Poles Direct Team
Quality rail well packed and arrived in…
Quality rail well packed and arrived in good time.
24 February 2026
Reply from Poles Direct
We're happy to hear that you received a quality rail, well-packed, and in good time. We appreciate your positive feedback and thank you!
Poles Direct Team
Focus on the product and price, not concerned with the "experience"
Not concerned with the "experience" . The product is fine but the design of the brackets is not the most practical for securing/ releasing the pole. Also these poles are rather expensive given the raw materials and engineering involved.
3 March 2026
Reply from Poles Direct
Thank you for your review
Poles Direct Team
Great poles
Great poles. Good fixings, easy to hang. Looks smart and will probably order more.
24 February 2026
Reply from Poles Direct
We're happy to hear that you found our poles easy to hang and smart-looking! Thank you for the positive feedback; we appreciate your intention to order more.
Poles Direct Team
Full marks. Excellent selection of curtain poles
Excellent selection of curtain poles, very good value for money and fast and efficient delivery service. Would definitely recommend this company.
3 March 2026
Reply from Poles Direct
We're happy to hear that you found a great selection of curtain poles at a good value and that you experienced fast delivery. We appreciate your recommendation!
Poles Direct Team
Reply from Poles Direct
We're happy to hear that our product is easy to use and efficient for your needs. Thank you for your positive feedback; we appreciate it!
Poles Direct Team
Excellent product
We needed poles to match existing ones we bought three years ago.
Colours matched perfectly and quality just as good.
Delivery very quick !
3 March 2026
Reply from Poles Direct
We're happy to hear that the poles matched your existing ones perfectly and that the quality and delivery met your expectations. Thank you for your positive feedback!
Poles Direct Team
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