Poles Direct Reviews 14,182

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the ease of ordering and the swift delivery process, often noting that products arrive well-packed and in excellent condition. Many consumers highlight the high quality of the products, such as curtain poles and tracks, and appreciate the option for custom cutting services. The customer service is also often commended for its efficiency and helpfulness, particularly in after-sales support. However, some customers experienced issues with delivery times, with orders occasionally taking longer than expected or, in a few instances, going missing. A small number of people were dissatisfied with the after-sales service when problems arose, such as missing items or difficulties with returns and refunds. There were also occasional mentions of products not matching expectations, like a metal pole with a wood wrap, or design flaws in supporting brackets.

What people talk about most

Product

People report positive experiences with the product. Many customers praise the great quality and good value... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight quick delivery... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality of the... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy, with good... See more

Service

Clients share positive opinions on service, highlighting the ease of use of the website, quick dispatch of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow, what a lovely surprise to have such an efficient, professional friendly after care service! Ordering my curtain track was easy but then I realised I used the wrong measurements 😱. Johnathan P so... See more

Rated 5 out of 5 stars

From ordering to delivery process swift. Poles well packed, and on checking all items included. Used slightly smaller screws to fit curtain woodwork. Will place a further order to cover other windo... See more

Rated 5 out of 5 stars

Effortless. Easy to navigate website with great choice and lots of helpful info to insure you're ordering the right size. I needed an odd size so used the cutting service at an extra cost (£5.0... See more

Company replied

Rated 5 out of 5 stars

I was impressed with the site and placed an order for the pole I wanted and extra rings. It did take longer than usual to arrive but maybe because Easter fell between the order and delivery.


Company details

  1. Home & Garden

Written by the company

Poles Direct stocks a vast collection of curtain poles in an enormous selection of sizes and styles. With poles ranging from metal to wood, chrome to bronze, plus an enormous choice of accessories and finials, we are sure to have something to meet your needs. We offer free delivery and fantastic savings.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
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Rated 5 out of 5 stars

Curtain Pole

Quick service, nice curtain pole and accessories

26 February 2026
Poles Direct logo

Reply from Poles Direct

We're happy to hear that you received quick service and liked the curtain pole and accessories. Thank you for your positive feedback!

Rated 5 out of 5 stars

Great to be able to buy one single pole…

Great to be able to buy one single pole rather than having to buy extendable ones. Fast delivery.

5 March 2026
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Reply from Poles Direct

We're happy to hear that you found exactly what you needed! We appreciate your positive feedback regarding the fast delivery and single pole purchase option.

Rated 4 out of 5 stars

The option to cut to size is very useful

Really appreciated the option to cut to a specific length. I was slightly nervous in case I'd measured incorrectly, but the pole was perfect and fits like a glove into a tricky dormer window space. Very quick delivery, everything packed up securely - great service.

11 February 2026
Poles Direct logo

Reply from Poles Direct

We're happy to hear that you appreciated the custom length option and that the pole fits perfectly! We're glad our quick delivery and secure packaging met your needs. Thank you for your positive feedback.

Poles Direct Team

Rated 5 out of 5 stars

Great on line chat service.

Great on line chat service.
Prompt deliver
Product was as stated
Good quality
Will use company again and have already recommended to others

3 March 2026
Poles Direct logo

Reply from Poles Direct

We're happy to hear that our online chat service and product quality met your expectations. Prompt delivery is a priority for us. Thank you for recommending us!

Rated 5 out of 5 stars

Just as described and arrived prompt.

Just as described and arrived prompt.

25 February 2026
Poles Direct logo

Reply from Poles Direct

We're happy to hear that your order arrived promptly and as described! Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Items well packaged.Poles very good quality.
Have ordered from this company before and would thoroughly recommend.

25 February 2026
Poles Direct logo

Reply from Poles Direct

We're happy to hear that you received your order quickly and well-packaged. We appreciate your kind words regarding the quality of our poles and your recommendation. Thank you for your continued support!

Rated 4 out of 5 stars

quality

quality chrome curtain poles cut to length. Only gave 4 stars because we had to file sharp edges on the supporting brackets before putting up.
Delivery was good

4 March 2026
Poles Direct logo

Reply from Poles Direct

We appreciate your feedback on our chrome curtain poles and the delivery service! We're sorry to hear that you had to file sharp edges and will look into this.

Poles Direct Team

Rated 5 out of 5 stars

Every thing we ordered came on time and…

Every thing we ordered came on time and exactly what we wanted, very good quality

24 February 2026
Poles Direct logo

Reply from Poles Direct

We're happy to hear that your order arrived on time and met your expectations. We appreciate you taking the time to share your positive experience with us.

Rated 5 out of 5 stars

The curtain rail and accessories…

The curtain rail and accessories arrived promptly and in good condition. Thank you.

24 February 2026
Poles Direct logo

Reply from Poles Direct

We're happy to hear that the curtain rail and accessories arrived promptly and in good condition! Thank you for your positive feedback; we appreciate it.

Poles Direct Team

Rated 5 out of 5 stars

Quality finials, great service

I ordered some finials which were lovely but I had to return them as I had got the measurements completely wrong. I spoke to Julia in customer services who was very helpful and made the return straightforward. Thanks

24 February 2026
Poles Direct logo

Reply from Poles Direct

We're glad you found the finials lovely and appreciate your positive feedback. We're also happy to hear that our customer service made the return process straightforward for you. Thank you.

Poles Direct Team

Rated 5 out of 5 stars

Quality rail well packed and arrived in…

Quality rail well packed and arrived in good time.

24 February 2026
Poles Direct logo

Reply from Poles Direct

We're happy to hear that you received a quality rail, well-packed, and in good time. We appreciate your positive feedback and thank you!

Poles Direct Team

Rated 5 out of 5 stars

Great poles

Great poles. Good fixings, easy to hang. Looks smart and will probably order more.

24 February 2026
Poles Direct logo

Reply from Poles Direct

We're happy to hear that you found our poles easy to hang and smart-looking! Thank you for the positive feedback; we appreciate your intention to order more.

Poles Direct Team

Rated 5 out of 5 stars

Full marks. Excellent selection of curtain poles

Excellent selection of curtain poles, very good value for money and fast and efficient delivery service. Would definitely recommend this company.

3 March 2026
Poles Direct logo

Reply from Poles Direct

We're happy to hear that you found a great selection of curtain poles at a good value and that you experienced fast delivery. We appreciate your recommendation!

Poles Direct Team

Rated 5 out of 5 stars

Excellent product

We needed poles to match existing ones we bought three years ago.
Colours matched perfectly and quality just as good.
Delivery very quick !

3 March 2026
Poles Direct logo

Reply from Poles Direct

We're happy to hear that the poles matched your existing ones perfectly and that the quality and delivery met your expectations. Thank you for your positive feedback!

Poles Direct Team

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