I made the choice to purchase a bag as a gift. Placing the order was easy and the bag arrived quickly. However it is faulty. There is a hole in it and stiching loose all over it. I have sent multiple... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
POLENE extremely unprofessional. I order the bags since 13 July 2026 and until today no shipment was sent. Email customer service more than 30 times, no responses. And only the usual response from... See more
Company replied
Order number X140052 - purchased the Cyme Mini in Textured Camel on 18/07/26. Sent three requests to the support team over the past few days as no update regarding the item being dispatched. Still wai... See more
Company replied
FRUSTRATING EXPERIENCE!! Order #W46509 I was very excited to purchase my first Polène bag, but I’m disappointed with the order processing so far. It’s been over 48 hours since I placed my ord... See more
Company replied
Company details
About Polène Paris
Written by the company
Fondée en 2016 par trois frères et sœurs, la maison française Polène crée une collection de maroquinerie qui allie minimalisme et exploration créative pour proposer des formes singulières et signatures obtenues par un savoir-faire artisanal d’excellence.
Contact info
69 rue de Richelieu, 75002, Paris, France
- contact@polene-paris.com
- www.polene-paris.com
2.5
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful designs
Beautiful designs, fine quality, great making of all items. Reliable overseas delivery. Prompt service! Love it
26 June 2026
Unprompted review
Reply from Polène Paris
Hello,
Thank you sincerely for your kind review.
We are delighted that your experience with Maison Polène has met your expectations. Your trust and thoughtful feedback are truly appreciated and encourage us to continue creating pieces that will accompany you over time.
Have a lovely day,
Polène
the Numéro dix- Galop is fantastic
I preordered the Numéro dix- Galop in cognac in February 2026. The original shipping date was for May 15. I was notified that there would be a delay and received a second notification that they were making progress, but another delay. I received the bag today, June 25. The bag is fantastic. Absolutely beautiful and more than I expected. The craftsmanship, the leather and the design are just beyond my expectations. This was well worth the wait. Customer service: Polene communicated with me, without me reaching out which I appreciated. Polene added a cute leather book charm to my delivery which was such a lovely touch. I would absolutely buy another bag from Polene. This is my second bag and both bags have been of excellent quality. I am a very happy customer.
25 June 2026
Unprompted review
Reply from Polène Paris
Hello,
Thank you so much for taking the time to share your wonderful experience and for your continued trust in Polène. We are delighted to know that your new creation has exceeded your expectations and that the craftsmanship, materials, and design have brought you such satisfaction.
We truly appreciate your kind words regarding the care and attention provided throughout your experience. It is always our pleasure to accompany our clients with thoughtfulness and ensure each interaction reflects the values of our Maison.
Thank you again for your loyalty and enthusiasm. We look forward to welcoming you again and continuing to be part of your journey with Polène.
Have a lovely day,
Polène
I ordered 2 leather flowers
I ordered 2 leather flowers. The order and delivery process was faultless. The flowers exquisite.could not be happier. Everything exceeded all expectations.thank you everyone concerned.
30 May 2026
Unprompted review
Reply from Polène Paris
Hello,
Thank you sincerely for your wonderful review and for taking the time to share your experience.
We are delighted to hear that your order and delivery experience were seamless, and that your leather flowers exceeded your expectations. Your kind words are a beautiful encouragement for our teams, who put great care into every creation and every client experience.
Thank you again for your trust and support.
Have a lovely day,
Polène
Visited the London Shop
Visited the London Shop. The bag is not available in the color I want. But I get to try and feel them myself. I had it delivered to me. (US) The package arrived really fast, too! I love my bag, so classy and elegant. I just hope they also sent a paper to go with the box. But over all I am satisfied and very happy with my purchase.
14 June 2026
Unprompted review
Reply from Polène Paris
Hello,
Thank you for your wonderful feedback.
We are honoured that you chose Maison Polène and are delighted to know that your experience has brought you satisfaction. Your kind words are deeply appreciated and inspire us to continue offering the level of quality and care our clients expect.
We wish you many years of enjoyment with your Polène creation.
Have a lovely day,
Polène
Reply from Polène Paris
Hello,
Thank you very much for your positive review.
Knowing that your experience has met your expectations is truly rewarding for our teams. We sincerely appreciate your trust and thank you for choosing Maison Polène.
We hope you continue to enjoy your creation.
Have a lovely day,
The shopping assistant was great and…
The shopping assistant was great and very patiently while I was shopping. The products are so beautiful and of a very high handcrafting standard. I love Polène!
25 May 2026
Unprompted review
Reply from Polène Paris
Hello,
Thank you sincerely for your kind words.
We are delighted to know that your experience has reflected the care and attention we strive to bring to every creation. Your feedback is greatly appreciated and motivates us to continue pursuing excellence.
Have a lovely day,
Polène
Cyme mini
This is already my third bag from Polene and I couldn’t be happier. The quality is always outstanding: excellent craftsmanship and great attention to details. I’ve been using my first bag (Numero Un nano) for over five years and it still looks almost brand new.
The delivery was also very fast and convenient. Overall, a fantastic experience every time.
25 June 2026
Unprompted review
Reply from Polène Paris
Hello,
Thank you for taking the time to leave such a lovely review.
We are grateful for your confidence in our Maison and are pleased to know that your experience has been a positive one. Your support means a great deal to us.
We look forward to accompanying you again in the future.
Have a lovely day,
Polène
The bag is beautiful and good quality
The bag is as promised, good quality and the delivery worked very smoothly
1 June 2026
Unprompted review
Reply from Polène Paris
Hello,
Thank you for sharing your feedback. We are delighted to know that your experience met your expectations and that you are pleased with the quality of your bag.
We are also happy to hear that your delivery experience was seamless. Your satisfaction is at the heart of everything we strive to create, from our pieces to the service that accompanies them.
We sincerely appreciate your trust and hope you will enjoy your Polène creation for years to come.
Have a lovely day,
Polène
Reply from Polène Paris
Hello,
Thank you for your lovely feedback.
We are delighted to hear that you appreciate the design and quality of your Polène creation. Your kind words are a wonderful recognition of the care and craftsmanship dedicated to each piece.
We sincerely appreciate your trust and are grateful to have you as part of our Maison’s journey.
Have a lovely day,
Polène
Awesome purchase experience
Awesome purchase experience. Fast delivery and excellent quality of products 👍
25 June 2026
Unprompted review
Reply from Polène Paris
Hello,
Thank you for your kind feedback.
We are delighted to hear that you enjoyed a seamless purchasing experience and that both the delivery and the quality of your creation met your expectations.
We sincerely appreciate your trust and thank you for choosing our Maison.
Have a lovely day,
Polène
Reply from Polène Paris
Hello,
Thank you for sharing your feedback with us.
We are delighted to hear that you love your bag. We are, however, sorry to learn that your wallet was missing from your order.
We kindly invite you to contact our Customer Service team at contact@polene-paris.com so that we can look into your order and assist you as quickly as possible.
Have a lovely day,
Polène
Beautiful design and craftsmanship at a…
Beautiful design and craftsmanship at a value proposition.
24 June 2026
Unprompted review
Reply from Polène Paris
Hello,
Thank you for your kind feedback.
We are delighted to know that you appreciate the design, craftsmanship, and overall value of your Polène creation. Your thoughtful words are a wonderful recognition of the care devoted to each piece.
Thank you for your trust and support.
Have a lovely day,
Polène
Expert craftsmanship
Expert craftsmanship. Did not disappoint. Far from it, actually.
7 April 2026
Unprompted review
Reply from Polène Paris
Hello,
Thank you for taking the time to share your experience with us.
We are delighted to hear that your expectations were not only met but exceeded. Knowing that you appreciate the craftsmanship behind your creation is truly rewarding for our Maison.
We sincerely appreciate your trust and thank you for choosing Polène.
Have a lovely day,
Polène
Beautiful bag!
I absolutely love the bag. It is elegant, well-made, and perfect for me. Thank you for such a great product..
11 May 2026
Unprompted review
Reply from Polène Paris
Hello,
Thank you so much for sharing your experience.
We are delighted that your Polène creation has lived up to your expectations. Your feedback is truly appreciated and serves as a wonderful encouragement to all of our teams.
We hope you continue to enjoy it for years to come.
Have a lovely day,
Polène
Love my Polene bags
Love my Polene bags. Each piece feels intentional and structured. The quality is unmatched, and every time I buy a Polene bag, it feels as if I am collecting.
24 June 2026
Unprompted review
Reply from Polène Paris
Hello,
Thank you for your generous review and for placing your trust in Maison Polène.
We are pleased to know that your experience has been a positive one. Your satisfaction is at the heart of everything we strive to offer, from the creation itself to the service that accompanies it.
Have a lovely day,
Polène
Stunning designer handbag crafted from…
Stunning designer handbag crafted from premium-quality materials.
Delivered to Spain within a week from the purchase.
19 March 2026
Unprompted review
Reply from Polène Paris
Hello,
Thank you sincerely for your wonderful review.
It is a pleasure to know that your experience with our Maison has brought you satisfaction. We truly appreciate your confidence in Polène and thank you for choosing one of our creations.
Have a lovely day,
Polène
Reply from Polène Paris
Hello,
Thank you very much for taking the time to share your experience.
We are delighted to know that your Polène creation has met your expectations. Your trust and your kind words are sincerely appreciated and encourage us to continue offering the highest standards of quality and care.
We hope you enjoy your creation for many years to come.
Have a lovely day,
Polène
Enthusiastic Polène owner!
I now own two Polène bags and both are beautifully made. The designs are elegant and unique, the craftsmanship perfect. I've heard Polène bags described as premium quality at a fair mid‑tier price, and this is exactly right. Shipping was fast and the bags came well presented. I’m very impressed and already plan to buy my next bag this coming autumn.
24 May 2026
Unprompted review
Reply from Polène Paris
Hello,
Thank you sincerely for your positive feedback.
It is always a pleasure to know that our creations have met our clients' expectations. We greatly appreciate your support and thank you for taking the time to share your experience with Maison Polène.
Have a lovely day,
Polène
I loved it
I loved it
It’s amazing quality
I just didn’t realize how peach it looked
16 June 2026
Unprompted review
Reply from Polène Paris
Hello,
Thank you for your kind review.
We are truly grateful for your trust and delighted that your experience has been a positive one. We hope your Polène creation will continue to bring you lasting enjoyment.
Have a lovely day,
Polène
It was a very easy purchase
It was a very easy purchase, the delivery was fast and the beautiful purse was well packages. Thank you!!
17 June 2026
Unprompted review
Reply from Polène Paris
Hello,
Thank you for sharing your experience.
We sincerely appreciate your confidence in Maison Polène and are pleased to know that your expectations have been fulfilled. Your satisfaction is a wonderful reward for our teams.
Have a lovely day,
Polène
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