Pointclub Reviews 

Is no longer letting me even log in and they owe me $25 plus have even more points. Think they just don't want to pay anymore.

First they updates their site, and I kid you not, I stopped qualifying for one brand of surveys. I always qualified before. I still qualify on other sites when I take their surveys, just not here. Yet somehow I'm at fault for not meeting the survey's requirements. Then they stiffed me on $10 from a product testing. Now it's been 4 months of ZERO surveys. My help requests are ignored. All I get is a link to my request that leads to a page not found error. Twice I asked to just be paid what's already in my account, and we'll part ways on good terms. Crickets.

I used to love Pointclub - I felt it was easy to earn points, even if it took a long time. But now it takes an enormous amount of time to get to payout, & customer service never answers anymore. Surveys - IF any are available & IF you actually qualify - take absolutely forever to credit. They used to give you 12 points if the survey kicked you out, but now that rarely credits. It's really disappointing & makes you feel like they really don't care about you.

They are horrible. I have pending points from last year still pending. Also i tried to redeem my points and that is pending for the longest time too. Nobody gets back to you. Terrible company. Waste of my time.

They are the worst!!! I used to like them. Using them for four years doing surveys and now I can’t login anymore!!! Their customer service is the worst!!!!! Nobody answers your concerns!!!! I have 8 open tickets. Not one has been looked at

UPDATE: my request for redemption was fulfilled today.

I was doing surveys all night the other night I was close to my cash out goal of 25 dollars and so I asked Pointclub to release the points they were holding. They told me sorry there was a mistake and now took away most of my points so there is no hope of cashing out. Something many survey sites do. Now there are no surveys available if i want to do them. Same old survey site tricks they like to pull.

Same here lately! I've tried I don't know how many times to reset my password so I can log in and it never works. I keep getting a message to enter a valid password. It used to just automatically take me to my account when I would click a link in my email but, it doesn't anymore! I used to love this site but, not now! Guess I've lost all my points that I was working on. What a mess!! I've contacted them 3 or 4 times and I get absolutely NOTHING back!!!

After multiple days of no surveys or only 1 or 2 surveys, this morning I had a page full. However, every survey I clicked on (about 35), I was unable to complete and kept getting the message “This one wasn't a fit for you.” There are 2 ½ pages of “Survey Failed” in my “Earned Points” tab. Some of the surveys are listed more than once. Also, somehow, the time listed for each survey is 8:12 am! How is that even possible.?!

PointClub was a great survey company. PointClub know longer answers customer service. PointClub can no longer pay. PointClub is probably gone out of business, but is too ashamed to admit it.

sites not opening. was better before.

I would give this survey site zero stars if I could. Do not even go there. I finally got to $25. which is the minimum payout, so I went to cash out and they told me for first-time payouts they sent a check. Three weeks later I got a check for $24.22 from Innovate MR LLC. I figured it was point club as there were no other checks I expected. I put it in my bank account and it bounced and cost me $5. in a return check fee. They are a big con game so if you go there it is on you. Do not expect anything different. Reporting them to the BBB and trying to warn others by spending my valuable time leaving reviews. They need to be stopped.

I started with Point Club over a year ago. I spent about 8 months slowly building up points and getting disqualified for almost all of the surveys. And most of my points were pending forever. I decided I needed a break from that panel. After almost 6 months, I came back to check my points and they are all finally available to me all 16,000. Yes, 16,000 points is all I earned in 8 months and you need a minimum of 25,000 to redeem. And you don't even get to see what you might be able to redeem your points for. I'm still getting disqualified from surveys after spending 5-10 minutes on them because they didn't like my answers. Or I'm disqualified before I even start. I wrote to Customer service and explained to them that their minimum is unreasonably difficult to achieve. I have wasted so many months on that site and have never been able to cash out. I am a member of 10 different survey panels and in only a matter of a week or even days I can redeem. I just started most of them in the last 2 months and I'm very pleased with the way they conduct business. They don't have unreasonable or unreachable minimum requirements for redemption. And you get to browse the gifts to redeem for before you even can. They have nothing to hide. Point Club is an absolute waste of time for me. Here's a few of my favorite Panels that pay out quickly: QMEE $3 min. pays instantly to paypal. Website or app. ATTAPOLL $3 min. pays usually same day. App. BRANDED SURVEYS $5 min. Pays within 2 days. Website. SWAGBUCKS $5 min pays within 2 days. App & Web. FEATUREPOINTS $1 min Amazon card, $5 min Paypal pays in couple days. App & Web. SURVEYJUNKIE $5 min pays almost instantly. App & Web. LIFEPOINTS $5 minimum pays within a few days. Web & App. Give these a try. They are tried and true.

This site used to be great. I earned well and the best part was being paid 12 points for a failure 5 times a day. £15 a year for doing very little, sweet.

Then they updated the site. I still had a few surveys on my feed but if I completed any I was simply 'awarded' 12 points. Hm... I complained and they blamed me. After many emails they admitted other people were having the same issues.

A few weeks later surveys started to appear again, but if I selected any it immediately bombed and awarded me 12 points. Ah well, whatever, I'll take the 4p a day and move on; Pointclub clearly don't give a darn.

Then of course, the surveys dried up again. Support says my account is fine and that there are no surveys that match my profile. Seriously? Immediately after the site update my feed crashed from 60+ surveys to NONE?

If you live in the UK avoid at all cost.

Two months and I'm still waiting for my points to be approved. Put in a ticket with support, they never got back to me. I'm done.

I was booted off their site immediately after they revamped that site. They said I was dishonest and did not give them legitimate answers when I wrote to them and asked them why this happened. They also, said the computer blocked me for being a illegitimate user. I do not plan to deal with it. There are plenty of other sites out there that are nicer and do not block me. When I do surveys' I give an honest answer and do not lie to them. I do not eat fast food, drink alcohol or buy luxury items and I refuse to lie about that to anyone even if it means I would be accepted on a survey site. If they hate the answers that I give so be it.

The epitome of a scam, I completed two surveys this morning and got credited 12 points even though I completely finished them. They send you links but I was told by one of their reps that they don't count and I should go right to the site. When the site opens when clicking on the email you get a message telling you you're not qualified. Also messages that say oops this survey is not for you. This can go on and on. This is my second time as a member and I know now why I unsubscribed the first time. They are the worst

Worst customer service ever. I was halfway through taking a survey for the very first time when it popped up with the screen saying I had already answered the survey that that entry would be considered invalid. I understand disqualification screens I get plenty of those from that site this was not a disqualification screen. I emailed their customer service about it got a nice long email back explaining to me in great detail like I was 2 years old how a survey works and ". At the same time, we expect from our Club Members to accept failures to be an inspiration in nailing down further more surveys." Which just goes to show me they didn't even bother to read my request or even look at the screenshots that I took of it to show it was not a disqualification screen. I would think everybody that does surveys on that site knows what that is cuz 99.9% of the time you get disqualified from any of their surveys.

This company is acting very unethical manner, They ask you to join in a conversation, but they do not pay you as they promised. Do not be fooled by them.

Was fine until recently, always takes ages to be awarded your points though, but have not had any problems until recently when every survey I complete fully, doesn't award me my points. Instead it gives me the standard 12 points they usually give when you are either not accepted for a survey or are screened out early, not at the end. Total waste of time and very disappointed as it used to be a good site. Also points given for surveys dropped considerably since the pandemic and your bonus points are worth a lot less than they were pre-pandemic.