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PlusHeat Reviews 

17,370
•
TrustScore 4.5 out of 5

4.6

Boiler and Heating Service
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Review summary

Created with AI, based on recent reviews

Evaluating 4,351 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and engineers for arriving on time, working efficiently, and always maintaining a polite, professional attitude during home visits. Many people also appreciate the customer service team for being exceptionally helpful, courteous, and prompt in answering calls and resolving account inquiries. Some reviewers were not happy with response times, noting instances where emergency call-outs or urgent repair situations were handled slowly or experienced severe administrative delays. A few consumers additionally mentioned frustrations with booking systems, disorganized appointment scheduling, and communication mix-ups regarding policies. Others experienced issues with unexpected communication lapses when trying to coordinate alternative dates.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting the prompt, professional, and efficient... See more

Service

People report positive experiences with service, highlighting prompt responses and professional engineers who... See more

Customer service

Reviewers highlight positive aspects of customer service, reporting that agents are quick, helpful, and... See more

Response time

Consumers find response time to be positive, noting that calls are answered promptly and questions addressed... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly between customers. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been with plusheat for a good few years now and whenever I have needed them they have been quick efficient and so friendly. The two engineers that came were really polite and sorted the issues... See more

Rated 5 out of 5 stars

I'm very happy with PlusHeat because they dealt with my boiler issues very quickly and professionally. Emely was excellent with customer care and I was back on track with no fuss at all. I'm real... See more

Rated 5 out of 5 stars

Booked boiler service via email and given choice of appointments, very easy to do and great communication. Early on the day, had 2 calls which I unfortunately missed then a voicemail to say the expec... See more

Rated 5 out of 5 stars

A gentleman (Kyle )from Plusheat called today to open my account over the telephone- he offered me a special introductory deal. He was very polite and professional and asked me if I had any questio... See more

Company details

  1. Boiler and Heating Service
  2. Property Maintenance
  3. Property Management Company

Written by the company

Supplying home emergency cover & call out services throughout the UK. Our technically trained support team are on hand 24/7 to provide unrivalled service when you need us most. Avoid expensive repair costs with affordable tailored cover; our home emergency cover protects your family (and your wallet) when things go wrong. Alternatively,​ visit our website to report a one-off repair should you not require a subscription plan.

24-Hour Response Time Guarantee

Have an engineer on site within 24-hours of reporting your issue

Report your issue to us online or via our 24/7 emergency helpline and have one of our trusted engineers on site in under 24-hours.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

17K reviews

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Replied to 99% of negative reviews

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4.6

All reviews

(17,370)

4,256 reviews in the last 12 months

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Rated 1 out of 5 stars

Abysmal customer service

This is our second leak in two weeks. The first time an engineer was sent, lacking the correct tools, who made the leak substantially worse and caused further damage to our home which plus heat are refusing to accept responsibility for. This new leak, which we are sure is linked to this, happened yesterday morning. I rang and was assured someone would be out the same day. Nobody arrived. We have called today to find that the case was not assigned correctly by the person on the phone and nobody was even aware that they needed to attend our property. We are now awaiting a call to see if someone can attend today, and if not are told it will be Monday. My husband has already lost a full days pay waiting in yesterday for an engineer that was not even assigned, now plusheat want him to potentially wait in for another day meaning another day of lost income. Plus heat, sort your abysmal customer service out. Train your call handlers and properly equip your engineers. Not so ‘platinum’ insurance.

11 September 2026
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Reply from PlusHeat

Dear Valued Customer,

Thank you for taking the time to share your feedback. We are sorry to hear about the frustration and inconvenience you have experienced, particularly regarding the previous attendance, the subsequent leak, and the difficulties you have encountered in arranging a further appointment.

We have attempted to contact you to discuss your concerns and provide further assistance, but unfortunately we were unable to reach you. We will make a further attempt to contact you so that we can discuss the matter with you directly and assist in progressing your concerns.

We apologise for the inconvenience caused and appreciate you bringing your experience to our attention.

If you require any further information or assistance in the meantime, please do not hesitate to contact our team on 0808 164 2892 or via support@plusheat.co.uk.

Kind Regards,
Sean
PlusHeat Team

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