Good quality print, but could communicate better!
Yesterday, I submitted an angry review saying "Don't buy from these people!" but, as the item I ordered arrived today, unexpectedly, I have had to delete it! So, to be fair, I'm leaving this review instead! Overall, the PlusCanvas website is good, easy to use and the purchasing process is straightforward. There were confirmation emails to say the order and payment was received, followed the next day to say the item had been shipped. What isn't good though is that when the expected delivery date came & went, PlusCanvas did not respond to any of my emails querying the delivery. There were no updates on the website against my order reference, other than saying it was "shipped" and no tracking information. With total radio silence, I raised a card payment dispute through my bank (which I have now cancelled!). With the surprise delivery today, the external cardboard packaging had been clearly damaged en route from Istanbul, but the framed canvas print inside was reasonably well packaged and protected. The print itself is good quality and as expected. In summary, we got there in the end! If only they'd responded to my emails, or even advised the item was coming from Istanbul and may take a couple of weeks, it would have been a totally different experience.
27 July 2021
Unprompted review