A serious site like Playasia should check the actual quantity of the product first. I placed the order twice and it was cancelled at checkout due to problems. Seeing myself denied the game a third tim... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I pre-ordered a Nintendo product from here. I didn't get a notification of mailing at the time of release or the week after, so I followed up. It was posted later that day, and arrived a few weeks lat... See more
Company replied
Playasia is one of the best stores on the internet for Asian video games, books, figures and other stuff. I've used them for over 10 years and they always deliver, great packing, great service, stuff... See more
from India, I bought Fuyu Kiss ps4 game from them. their approach from beginning to end is much satisficable to me,yes, made cross border retail payment prior to the delivery and spent 500 only for ec... See more
Company details
- Video Game Store
- Children's Store
- Computer Accessories Store
- Game Store
- Gaming service Provider
- Hobby Store
- Music Store
- Toy Store
About Playasia
Written by the company
Playasia was established in 2002 and is the world-renowned leading independent retailer of video games, toys, soundtracks, and more!
As one of the leading retailers in Asia, Playasia offers global worldwide shipping that accommodates many delivery options to suit the customer's wants and needs. The company also provides various payment methods for customers to choose from and enjoy a great shopping experience.
Our mission is clear: unite gamers across the globe… we're here to provide you with all the products you love. Thanks to the outstanding customer experience, Playasia is THE place if you’re looking for a large variety of genuine products and global fulfillment!
Contact info
3.5
Average
25K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Please do not buy nothing from here.
Please do not buy nothing from here.
I bought a 10€ PaysafeCard I received the digital code and there was only 1€ balance in the card. They are a scam
1 May 2026
Unprompted review
Reply from Playasia
Hi Jaheim,
We’re really sorry this happened — we understand how frustrating it must be to receive a code that doesn’t match what you expected.
We’ve already gone through the screenshots and details you sent, and this has been escalated to the relevant team for a proper check. Everything’s been documented on our end so they can fully review what went wrong with the balance you received.
At the moment, we’re just waiting on their investigation results. Once we hear back, we’ll update you right away and make sure this is properly resolved.
Thanks for your patience while we sort this out — we’ll be in touch as soon as we have news.
Best Regards,
Playasia
I WAS SKECPTICAL AT FIRST HOWEVER THIS…
I WAS SKECPTICAL AT FIRST HOWEVER THIS SIT IS LEGIT, HIGHLY RATED
5 May 2026
Unprompted review
Reply from Playasia
Hello Reggie,
Really appreciate you sharing this.
We get it—trying a new site can feel a bit uncertain at first, so it’s great to hear your experience turned out positive. Glad everything went smoothly for you in the end and that you feel confident using the site now.
Thanks again for giving us a chance and for the kind words. If you ever need help with anything, we’re here.
Best Regards,
Playasia
Great!
The CEO is interactive and hosts event bearing prizes.
The prices are great!
Sales are never seldom!
Packaging is secure.
The website is well-made.
Stock is quick to drop upon release.
4 May 2026
Unprompted review
Reply from Playasia
Hello Titan Chicken,
Thanks a lot for the kind feedback — really appreciate you taking the time to share this.
Glad to hear you’re enjoying the prices, sales, and how everything’s packaged securely. We also try to keep the site as smooth and easy to use as possible, so it’s great to know that’s working well for you. And yep, stock can go pretty fast on releases, so we always recommend grabbing items early when possible.
We’ll keep doing our best to keep things running smoothly and improve where we can. Thanks again for the support!
Best Regards,
Playasia
I paid for a blizzard balance card but…
I paid for a blizzard balance card but all I got an intermediary website that issued the gift card (Wogi) and it is actually issuing Razer gold (currency to buy on razor shop).
That Razer gold site is very very invasive and I had to add a phone number and my national identity in order to create a wallet and redeem the code there. Furthermore it’s Razer gold and not the product itself. It’s terrible and the product page from play Asia does not tell us this. Go through hoops just to redeem a ridiculous code via 2 third party sites. This playasia website has been super sketchy and non transparent. What a waste of my time and money and potential data leak. I will not recommend ever. And guess what? The razor shop don’t even have $50 blizzard balance card at all. Super super scam move by playasia.
Luckily, blizzard shop accepts razor gold as currency, so I have to jump through another hoop to topup razor gold with my credit card, before purchasing a game via the blizzard bnet shop.
Seriously? F*** off PlayAsia. I already had a bad experience with shipping via economy taking 3 weeks (it’s delivery within Asia!) while my item from Amazon is reached me in a week, on the same price. Now I get scammed with this BS. I am never using playasia ever. Would recommend you guys not to, so they will improve. Just buy things off other sites.
If I can give -10 stars, I would.
4 May 2026
Unprompted review
Reply from Playasia
Hi CyberMew,
Thank you for taking the time to share your feedback, and we’re sorry to hear about the frustration this experience has caused.
We want to assure you that your concern has been taken seriously and has already been escalated to the relevant supplier for further review. We are currently looking into the redemption process and the product information provided to ensure everything is clearly and accurately communicated moving forward.
We understand how frustrating it must have been to go through multiple steps and third-party platforms to complete the redemption. This is not the kind of experience we aim to provide, and we appreciate you bringing it to our attention.
Your feedback has been shared with the team as part of our ongoing review, and we have also sent you an email regarding this matter for your reference.
Thank you again for your time and feedback. If you need any further assistance, please don’t hesitate to reach out.
Best Regards,
Playasia Team
Poor service
Poor service. I made an order more than 24 hours ago. Order ID. #65204203
I have been waiting for the code since then to no avail. I opened a case to issue a complaint, no response as well. It’s been almost a day now: enquiry #19809879
Horrible
29 April 2026
Unprompted review
Reply from Playasia
Thank you for sharing your experience with us, Charles.
We’re truly sorry for the frustration caused by the delay with your order.
After carefully reviewing your order, we found that the issue occurred because the payment was made using Bitcoin. Since our system processes orders in USD, cryptocurrency payments can sometimes be affected by exchange rate fluctuations during the conversion and confirmation process. In this case, the final converted amount received was slightly lower than the required order total, which prevented the order from being automatically completed and caused the delay you experienced.
We completely understand how frustrating this must have been, especially after waiting so long without receiving your code or an immediate update from our support team. That is certainly not the experience we want for our customers.
We have already reached out to you directly with a detailed explanation of the situation, along with the resolution we can offer to help make things right.
We sincerely appreciate your patience and understanding, and if you have any additional questions or concerns, please don’t hesitate to reply to our support message. We’ll be more than happy to assist further.
Best Regards,
Playasia Team
Fast delivery to email
Fast delivery to email. and the giftcard worked with no issue
27 April 2026
Unprompted review
Reply from Playasia
Hello our dear customer,
Thank you very much for your kind feedback!
We're really glad to hear that the delivery was fast and that your gift card worked perfectly without any issues.
We always aim to provide a smooth and reliable experience, so it’s great to know everything went well on your end.
If you ever need any assistance or have questions in the future, please don’t hesitate to reach out—we’re always happy to help.
Thanks again for your support, and we hope to serve you again soon!
Playasia
Very very happy sevice
27 April 2026
Unprompted review
Reply from Playasia
Hello there our Cheerful Customer,
Thank you so much for your review! Your “very very happy service” just made our day !
We’re really glad everything went smoothly for you—that’s exactly what we aim for!
If you ever need anything else, we’ve got you covered.
Hope to see you again soon!
Playasia
Great store
had a great experience buying a japanese gift card! the payment was fast and i recieved the code immediately!
26 April 2026
Unprompted review
Reply from Playasia
Hi there our Gift Card Pro!
Thank you so much for your awesome review!
We’re thrilled to hear you had a great experience and that everything—from payment to receiving your Japanese gift card—was lightning fast! ⚡
That’s exactly the kind of smooth and instant service we love to deliver!
If you ever need anything again, we’ll be right here ready to help.
Enjoy your gift card and hope to see you back for another speedy purchase soon.
Playasia
This is a very good service when you…
This is a very good service when you need to get DLC and other similar items. There's not a lot of options in Halley Research station xD
26 April 2026
Unprompted review
Reply from Playasia
Hi Dear DLC Explorer,
Thank you so much for your lovely review!
We’re really happy to hear our service could help you grab your DLC and digital goodies—especially when options are a bit limited there! XD
Wherever you are, we’ll do our best to keep things easy, fast, and reliable for you.
If you ever need anything else, just give us a shout—we’ve got you covered!
Stay amazing and happy gaming !
Playasia
Won't let me use code in the UK
Won't let me use code in the UK. Can you help
26 April 2026
Unprompted review
Reply from Playasia
Hello Mate !
Oh no ... that’s not the kind of mission we want your code going on! Thanks for letting us know. Don’t worry, we’re ready to jump in and help you crack this case.
Could you reach out to us via our customer support page, or drop your order number here if you have it handy? Once we’ve got that, we’ll investigate and get things sorted for you as quickly as possible.
We’re on the case, let’s get that code working! 💪
Playasia
Digital Code Problem
Usually, I receive my codes instantly, but I have had a problem where it would show me “preparing order” but I actually never receive it until I cancel and get a refund.
23 April 2026
Unprompted review
Reply from Playasia
Dear Chris,
Thank you for sharing your feedback, and we’re sorry for the inconvenience you’ve experienced with the digital code delivery.
In some cases, orders may remain under “preparing order” a bit longer as the code is being manually processed or while it undergoes additional security checks before release. This is usually done to ensure everything is properly validated and secure.
That said, we understand how important instant delivery is for digital codes, and we’d like to have this checked further for you. Could you please provide your order number or contact us directly via email so we can look into what happened and assist you accordingly?
We appreciate your patience and thank you for bringing this to our attention.
Best Regards,
Playasia Team
Hello everyone and good day I ordered …
Hello everyone and good day I ordered the resident evil generation pack on the switch and I looked everywhere and I really got excited to see 3 left in stock in play-asia so I didn't hesitate to order my copy I was so happy and filled with joy and I when I paid and received an invoice literally an invoice like a confirmation of the order next day I receive a long apology from their team stating it wasn't in stock? And then I tried to ask why would it happen like how there were 3 in stock I didn't get a clarifying answer on how that happened but I asked for a refund now it's more than a week I wanted a track for my refund they didn't send me one and like I said in my email first time buying from them and last time and I'm gonna be warning my friends about that site till the day I die
BTW here's my order number
#64984401
15 April 2026
Unprompted review
Reply from Playasia
Hi Dear Resident Evil Survivor 🎮
First off—thank you for sharing your experience, and we’re really sorry this turned into more of a horror story than a fun purchase. That’s definitely not the kind of “Resident Evil” moment we want you to have with us.
We completely understand how exciting it must’ve been to spot those last few copies, and how frustrating it felt to find out it wasn’t actually available. Stock issues like this can sometimes happen due to timing overlaps, but we agree—you deserved a clearer explanation and smoother follow-up.
Good news though—we’ve got your order number (#64984401), and we’ll take a closer look at your refund status right away. Our customer service team will reach out to you ASAP !
We truly appreciate you giving us a shot, and while this first experience didn’t go as planned, we’d really love the chance to turn things around for you.
Hang tight—we’ll do our best to make this right!
Playasia
Find Another Seller
Be careful with this outfit. They advertise unbelievably low prices on third party sites like gg.deals. Then when you click through to play-asia.com to buy, you discover the real price is 4 or 5X higher.
Always remember: If something sounds to too good to be true, it is.
18 April 2026
Unprompted review
Reply from Playasia
Hello Pedro,
Thank you for bringing this to our attention.
We understand how unexpected price differences can be frustrating. Third-party listings may not always reflect current pricing due to promotions or regional variations. We’re continuously working to improve our pricing to give you the best deals possible.
We also currently have an ongoing clearance sale that you might be interested in checking out for great deals:
https://www.play-asia.com/en/clearance/00/71365
If you have a specific item in mind or need help while checking out, feel free to reach out to us and we’ll be happy to help.
Best regards,
Playasia Team
Great seller with items that always arrive safely packed
I've been buying from them for over 15 years now. The games always arrive and are safely packaged. Sometimes you need to wait longer if you buy multiple games, as they don't have it in the warehouse, but it's worth it in the end.
18 April 2026
Unprompted review
Reply from Playasia
Hello Crim Rui,
Thank you so much for your kind words and for being with us for over 15 years. We truly appreciate your continued trust and support.
We’re glad to hear that your orders consistently arrive safely packed and that your overall experience with us has been positive. We also appreciate your understanding regarding longer wait times when items are not immediately in our warehouse.
It really means a lot to us that you still find it worth it after all these years, and we’ll continue doing our best to make sure your future orders are handled with the same care and reliability.
Best regards,
Playasia Team
Its my first time ordering at playasia…(Update)
Its my first time ordering at playasia and i have to give it a 1 star. I ordered the Nikke Material Book (order Number is #64877204) and CS number is (19729377 &19735625) because i only could upload 3 images. The Item WAS IN STOCK at the 4th of April but instead of the material book i did got art book. I didnt wrapp of the seeling and i was wondering how the F hairs got under the wrapping. Im super frustrated and angry about this looks to me that playasia takes his Job not very serious. After checking the Shop again the material book is obviously now out of Stock and gets back at the 30th April because its considerd a collectable now.
I will change this Review if we get things done, but after i saw the condition of it with hairs under the wrapping a simple refund or something else is not enough. I hope you can send me the right item after we get things Sorted out.
If we get this sorted out i will change my review but so far a 1 star for me very disappointing.
Update: After getting in contact with the CS from Playasia we talked about the situation and the Provided evidence from me made the situation pretty clear.
They saw the Video and Pictures and Immediatly without hesitation they took care about this situation.
The correct Book was deliverd this time and as i promised i change my review from 1 Star to 4 Stars
The CS was really nice and answered properly to my Questions and concerns (so no casually genereted message just that the email hit there server is obviously genereted like in all companies).
Overall it was a good CS experiance.
Im now more willing to consider the playasia shop if i really want something from overseas.
18 April 2026
Unprompted review
Reply from Playasia
Hello BtD JuniorRoot,
First of all, we are truly sorry for the inconvenience this has caused you. We understand how frustrating it is to receive the wrong item, especially since this is your first order with us and you were really looking forward to the Nikke Material Book under order #64877204.
Based on our checking, we have already arranged a reshipment of the correct item you originally ordered, and this reshipment order is also scheduled to be shipped out today. Kindly log in to your account to review and confirm the details at your earliest convenience.
On the other hand, we would also appreciate your confirmation of your preferred date and time so we can arrange the pickup of the wrong item received. We have sent you an email as well, and you may simply reply there so we can coordinate this with our team.
We truly understand how important it is for you to receive the correct item in good condition, and we sincerely apologize again for the inconvenience this has caused. We appreciate your patience and understanding as we work to resolve this for you.
Best regards,
Playasia Team
Timely and great customer support!
Customer support was great! Everything was well explained and as soon as Playasia received their stock the package was shipped within a day! Can’t wait for it to arrive!
15 April 2026
Unprompted review
Reply from Playasia
Hello Scarlett,
Thank you so much for your kind words! We're really glad to hear that everything was clearly explained.
We truly appreciate your patience and support - it means a lot to us! We hope your package reaches you soon, and that you enjoy it once it arrives.
If you ever need anything else, we’re always here to help!
Playasia team
I bought the Deluxe Box of Crimson…
I bought the Deluxe Box of Crimson Desert for PS5, and with all the fees it came to 188 euros.
Then they sent me an email saying it was no longer in stock and that only the Japanese version was available. Even so, I accepted. That box cost 107 euros, which means I should have a balance of 81 euros.
I told them I wanted the Asian version and chose Resident Evil Requiem for PS5.
Then they emailed me asking to pay the shipping fee for Resident Evil. Fine, I paid an extra 5 euros.
After that, they sent another email saying that the Crimson Desert box was still not available.
I asked them to send Resident Evil first while I waited for the Crimson Desert box.
And now they are charging me an additional 98 euros.
They are incompetent, liars, and scammers.
I do not recommend that anyone buy anything from this damn site.
15 March 2026
Unprompted review
Reply from Playasia
We’re really sorry to hear about your experience and understand how frustrating this situation must be. We’d like to properly check what happened and clarify the charges on your order.
Could you please provide your order number so we can review the details and assist you further?
We appreciate your patience and will do our best to resolve this for you as quickly as possible.
I haven't received my refund yet.
I purchased an item from this company and received the wrong item about a week ago.
I contacted customer service immediately and sent an email, but haven't received a response.
I expect this issue to be resolved promptly and the company to issue a refund quickly.
Order #64723021
28 March 2026
Unprompted review
Reply from Playasia
Hello Chin,
We completely understand your frustration regarding the wrong item you received and the delay in getting a response. Please rest assured that we’ve acknowledged your concern about the refund for order #64723021 and are looking into it promptly.
For your reference, we’ve already sent an email directly to you with clarification regarding the refund process. We hope this helps provide more details and peace of mind.
Thank you for your patience and understanding.
Sincerely,
The Playasia Team
Scam never touch
It’s been 4 months since I’ve placed a 200$ order for earpods and their only automated response everytime I’ve reached out is “we’re still confirming supplies with retailer absolute failure of a website
Edit: been 5 days and I’ve sent an email everyday like they asked and still only gotten automatic replies till today they said “sorry might be another 2-3 months until we get the item” like are we serious? If you don’t even have the item why sell it? Never buy from them especially after looking at the other reviews recently
25 February 2026
Unprompted review
Reply from Playasia
Hello Kyle,
We completely understand your frustration regarding the long delay with your order and the repeated automated responses. It’s absolutely reasonable to feel disappointed, especially given the amount you’ve spent and the lack of clear updates. We sincerely apologize for the inconvenience this situation has caused.
To help us resolve this as quickly as possible, please reach out to us directly at cs@play-asia.com
with your order details. This will allow us to review your case thoroughly and provide a proper update.
Thank you for your patience and understanding—we truly appreciate it.
Sincerely,
The Playasia Team
never got my item nor my money back
I purchased an item from this company and received the incorrect product almost 20 days ago.
I contacted customer service immediately and provided all the requested information and proof. Since then, I have sent multiple emails and opened several tickets trying to resolve this issue.
Throughout this entire time, I have repeatedly been told to wait while the matter is being “investigated,” with no clear timeline or resolution.
At this point, the company has already acknowledged that they sent the wrong item. There is no reasonable justification to continue asking me for more time and patience.
This situation has gone far beyond acceptable. Making a customer wait this long for a simple refund, after admitting the mistake, is both unreasonable and disrespectful.
I expect this issue to be resolved immediately and my refund to be processed without any further delay.
Order #64561063
27 March 2026
Unprompted review
Reply from Playasia
Thank you for your message, and we sincerely apologize for the frustration and inconvenience this situation has caused you. We completely understand your concern regarding the delay, especially after the issue was already acknowledged.
After reviewing your case, we will now proceed with a full refund for your order. There is no need for any further action from your side at this stage, and we are prioritizing your case to ensure it is resolved as quickly as possible.
Once the refund has been processed, you will receive a confirmation email. Depending on your payment provider, it may take a few business days for the amount to reflect in your account.
We truly apologize again for the inconvenience and appreciate your patience while this was being handled.
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