Planet Cruise Reviews 

Naomi was so very helpful, & made the booking process very smooth, especially given we had little knowledge of the
p & o ship.
She talked us through every step, which was very re-assuring.

Always good to deal wth this company, very helpful!

Ben really listened to me,and answered my questions
went hrough everything with me,First class service
as usual from planet cruise

Kate was very helpful when booking my Cruise. We discussed various options for flights etc. I will definitely recommend Planet Cruise and will book again in the future.

Very helpful and positive

Easy to book online

I always book with Planet Cruise, they are the perfect company for any cruise, everything is covered, you don't have to do anymore than book with them and follow any necessary instructions. 5* recommended.

Wendy was very helpful and polite and we got just the cruise deal we wanted. Email confirmation received promptly. She offered her number if we needed to contact her.

Stuart was very helpful and took his time to understand what I wanted, resolved any queries I had and made the booking process very easy

Kevin really helpful with booking and advice about cruise. Lovely manner and very patient.

Madeline was great and very helpful as expected from Planet Cruise which is why we keep using you , great to book with so much ease and no fuss 👍🙋‍♂️

CRUISE PRICE REDUCTION

Having paid my final balance payment for a P&O cruise I was alarmed to discover that the fare was currently being advertised at 33% lower than I had paid.

Both Planet and P&O were not prepared to offer any compensation, either additional onboard credit or at the very least a cabin upgrade.
P&O advised they operate fluid pricing and unable to offer anything. Planet cruise who are the beneficiary of £1400 reduction per cabin, I had booked two cabins, just advise it was up to me to check prices before making the final balance payment.

Lesson learned, check prices before final payment.

Poor customer relations from both.

A helpfull experience great service good advice easy booking

I am very happy with Planet Cruise for the booking of our Canada trip. Glen Gill, one of the sales reps made this process very easy for booking our trip with them. Glen was very helpful and went through everything step by step from the booking of the trip right through to what we can expect as the trip gets closer. His experience of the process was invaluable to us as we have never been to Canada before and he gave us an insight of what to expect and gave us some helpful advice to get the most out of our trip.

MSC Lirica deal departing on 2 October 2026.

I am a first-time cruiser and, understandably, I had very little knowledge about how the booking process works. I had previously been given some information by ChatGPT regarding an MSC Lirica deal and was advised to contact Planet Cruise, quoting the deal. Unfortunately, when I made the call, I had lost the information and was trying my best to explain what I was looking for to the member of staff, Jay, who answered my call.

I appreciate that I was not particularly knowledgeable and was trying to work out the details as I went along. However, the response I received was extremely disappointing.

While I was trying to explain what I was looking for, there were periods of complete silence on the phone. I found myself repeatedly apologising because I wasn't sure what information I needed to provide. At no point did I receive any reassurance or even a simple "that's okay, take your time" or an attempt to guide me through the options.

I was then asked where I wanted to travel, which I explained. I also mentioned that the information I had seen online indicated that flights could be available from Manchester. I was simply told "no" and was advised that Gatwick was the only option, without being asked which airport I would actually prefer or whether there were alternative arrangements available.

As I explained that I didn't know what I needed to ask and that I was hoping someone could guide me because I am a first-time cruiser, I felt that Jay became even more frustrated and impatient.

Eventually, I said, "Don't bother, I'll figure it out myself," and ended the call.

I fully appreciate that staff deal with enquiries all day and that some customers may not know exactly what they want. However, that is surely precisely where good customer service is important. A first-time customer making a genuine sales enquiry should be made to feel welcome and supported, not as though they are inconveniencing the person taking the call.

What particularly concerns me is that this was a sales enquiry. If this is the level of patience, reassurance and assistance provided to a potential customer before they have even made a booking, it does make me question what the level of customer service and support would be if I actually booked a cruise and subsequently needed help.

Ironically, I ended up getting considerably more useful information from Google and ChatGPT than I did from my conversation with Planet Cruise.

I was genuinely interested in booking an MSC Lirica cruise, but following this experience I am now very reluctant to book through Planet Cruise.

Excellent! Really helpful and knowledgeable staff. Highly recommended.