While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details


Contact info

4.0

Great

TrustScore 4 out of 5

7 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

We arrived at the venetian resort…

We arrived at the venetian resort thailland May the 4th 2023 at 1530 we were met by a cleaner who let us in to the condo.
We were shown round and I told the lady she had shown us the wrong condo as this was a room with a bed and bathroom and we had paid extra for a penthouse suite she rang the office to tell the manager or owner of the company plan b rentals Thailand and her boss said no we don't have a penthouse available and stay in that room or leave we had been travelling 26 hours waiting on planes and travelling and really didn't want to be trying to fined other accommodation so we took the room thinking we can call a few days later and sort this out as we have prove of the agreement between plan b and ourselves but they now won't answer are emails or anything so please be careful when you use this company and to be honest I wouldn't use them again the attitude of the lady on the phone was treble and didn't want to listen or help in anyway so we're stuck in this room for another 24 days nightmare

9 May 2023
Unprompted review
Show reviews in all languages. (7 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look