Pitchup.com Reviews 2,200

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the website for its ease of use, clear information, and effective search filters, making the booking process straightforward and efficient. Many people highlight the excellent locations and well-maintained facilities, including clean and spacious pitches, toilets, and showers. Reviewers also appreciate the peaceful atmosphere and beautiful views offered at various sites. However, some customers encountered issues with the booking process, reporting double bookings or cancellations. A few people also mentioned dissatisfaction with certain campsite conditions, citing dirty or broken facilities, or pitches that were too far from amenities. Additionally, some reviewers noted that booking directly with campsites might be easier and cheaper.

What people talk about most

Website

Reviewers mention positive feedback about the website, highlighting its ease of use and navigation. Many... See more

Booking process

Customers consistently note positive experiences with the booking process, often describing it as easy,... See more

User experience

Customers had positive experiences with user experience. Reviewers consistently found the website and app... See more

Location

People report positive experiences with location. Many reviewers highlight the great location, often noting... See more

Facilities

Reviewers highlight positive aspects of facilities. Customers frequently praise the cleanliness of bathrooms,... See more

Based on these reviews

Rated 4 out of 5 stars

The owners were lovely on the telephone and in person. Very basics campsite which is nice for a little stop over. There are toilets and showers which could have done will a little cleaning, but they a... See more

Rated 5 out of 5 stars

For starters what a lovely clean well put together campsite- good size pitches, great location, lovely scenic walks. Wash area very clean an tidy same for the toilets very well looked after. Anyone... See more

Rated 5 out of 5 stars

From our check-in to our check-out, we had the best experience with friendly staff and owners who showed us the facilities on arrival, our rubbish was collected daily and everything was so well kept.... See more

Rated 5 out of 5 stars

Beautiful place, toilets and showers were clean and kept well on top off, access to other multiple sites is a bonus for entertainment. Literally next door to a train station that takes you into Barm... See more


Company details

  1. Travel Agency
  2. Campground
  3. Holiday Accommodation Service
  4. Recreational and Vacation Camps
  5. Travel Aggregator
  6. Vacation Rental

Written by the company

Book more than 5,000 campsites, glamping sites and holiday parks on Pitchup.com. We feature a wealth of outdoor holidays from caravans and lodges to tent pitches and wigwams in 70 countries in Europe, the Americas, Australia and Africa. Based in London, Pitchup.com was founded in 2009 and is regularly featured in the national press. Awards include FT 1000 Financial Times' 1,000 fastest-growing companies in Europe 2018, 2019 and 2020, Deloitte UK Technology Fast 50 and the Red Bull 'Future 50'.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 97% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Beautiful clean site definitely come…

Beautiful clean site definitely come again :)
Pool is brilliant not over crowded just right, the pod is clean perfect for little get away for small family and the views are beautiful, park on site is pretty cool for the kids little shop lovely staff really friendly and helpful
The pool only has one changing room for females and one changing room for males but it’s been wonderful weekend away our son has loved it 🥰

17 April 2026
Unprompted review
Rated 3 out of 5 stars

Payment options

Everything fine, easy to do but wanted to spread the balance remaining over a period of time prior to arrival. There was no flexibility to pay the balance in smaller amounts. This is something I have done with many other trips in the uk and abroad. They then told me to ask the owner of the holiday accommodation which I did which caused a lot of unhappiness and stress. Don't see the problem with leaving the payment option as zero so an amount can be typed in. Some people don't have a large amount of spare cash all at once where option to pay the balance by a date would take the stress of paying a large amount on an exact date away. I know if it was any earlier in the month I wouldn't of been able to go on with the booking because the money would not have been in the account.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Lovely clean washrooms

Lovely clean washrooms
Sea views are amazing and wow... the sunsets
Good sized pitches
Fresh pizzas on Mon. Wed & Friday
Reception friendly
Have booked again in the summer
Dogs loved it.
Sea air is the best

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Lovely little site

Lovely little site, great pitch’s for space and services. I can see the owners have worked really hard setting up.
Friendly welcome from Lisa
Don’t get the negative reviews about the lack of shower facilities as currently there are only 6 pitch’s so really don’t feel it’s an issue. Really enjoyed our stop over and the views

6 April 2026
Unprompted review
Rated 4 out of 5 stars

Use alot

Use alot, sometimes not sure if is booked or not

1 April 2026
Unprompted review
Pitchup.com logo

Reply from Pitchup.com

Thank you for your feedback.
If you ever have any concerns about whether you've booked, or if you haven't received your confirmation email, please contact us via our contact form: www.pitchup.com/about/contact/ and we will be more than happy to assist.
We're glad to hear you use Pitchup.com a lot, don't hesitate to get in touch. Thank you again for your feedback.

Rated 1 out of 5 stars

No new tech, no pitch up

[excellent customer service follow up in progress, review may be updated in due course]
I used this app all the time whilst travelling on the road. Great, loved it.
Unfortunately it only works on chrome now. (By design). Any action returns you to the home page. I have tried safari, Firefox and opera, (both mobile and full versions)
I have a 2nd gen iPad and iPhone X, neither of which can download Chrome (apple restricted OS and Chrome requiring IOS17) so can’t be upgraded any further.
Unable to afford new tech, so this customer can sadly no longer use pitch up.

1 April 2026
Unprompted review
Rated 4 out of 5 stars

Easy to use but would like to contact…

Easy to use but would like to contact by phone easer

25 March 2026
Unprompted review
Pitchup.com logo

Reply from Pitchup.com

Thank you for your feedback. We're glad to hear you found Pitchup.com easy to use. To contact us please head to https://www.pitchup.com/about/contact/ and complete the form. Our customer service team will be happy to assist and can contact you by phone.

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