Pinnacle Reviews 528

We’ve used Daniel at Pinnacle a few times now, and I can’t recommend him highly enough. He is incredibly knowledgeable, professional, and always quick to respond, which makes the whole process feel smooth and stress-free.
Daniel has been consistently flexible, accommodating, and patient throughout — nothing ever feels like too much trouble, and he takes the time to explain everything clearly. His advice is always sound, and you really feel like you’re in safe hands.
On top of that, his fees are very reasonable for the level of service he provides.
We wouldn’t hesitate to use Daniel again in the future and would highly recommend him to anyone looking for a reliable and trustworthy mortgage advisor.

Oliver, from Start to finish, was amazing
Above and beyond could not help but thank him for his first-class experience

The whole team at Pinnacle Finance are amazing. I contacted them after multiple other brokers were unable to secure a mortgage for me on reasonable terms. My income is in foreign currency, which was not a problem for Pinnacle. Pinnacle was always very responsive and diligent, and were able to get an agreement in principle within days of receiving my documents. I cannot say enough great things about them.

Pinnacle Finance helped me secure an expat mortgage during my house purchase in Scotland, and their service was outstanding throughout. I was living overseas while arranging a complex property purchase. Finding an expat mortgage that fit my situation felt daunting. Pinnacle guided me step by step, clarified what lenders would accept, and sourced options that matched my needs. Their specialist knowledge made the process efficient and focused.

Communication was strong. They responded quickly, explained requirements clearly, and kept me updated. They helped prepare documents, guided me through lender criteria, and smoothed interactions with underwriters. This saved time and avoided confusion.

Their team removed barriers that often slow expat mortgages. They anticipated what lenders wanted. They ensured deadlines were met despite time differences and remote coordination. The outcome was a mortgage offer aligned with my plans. Pinnacle Finance made a demanding process manageable. Their expertise delivered a solution I would not have found alone.

I will use Pinnacle again for future mortgage advice. I recommend them to anyone needing tailored mortgage support, especially expats returning to the UK.

Great, professional service tailored to our specific situation - at a fair price. We would use the Pinnacle team again.

Daniel and the Pinnacle team were amazingly patient and knowledgeable in sourcing and managing the process of a complex remortgage to release capital to partially fund a new purchase - two new uk-expat mortgages, interlinked - all while I was moving between assignments/countries. Practical, responsive and a real personal touch. Highly recommend.

In my experience, Oliver Hughes is a cut above other mortgage brokers. Supported by highly efficient staff, Oliver has a deep technical knowledge and shows great empathy and support to his clients. When Oliver says he will do something there is never any thought that it might not happen. I have no hesitation in recommending Pinnacle's service to anyone looking for a highly professional and efficient service.

Without the support of Pinnacle Finance I am not sure we could have got the ExPat mortgage. Thank you.

Fraudsters. Avoid like the plague. Promised a refund, and then ignored. Don't waste your time. Maybe even just light your own money on fire instead, would be a better use of time.

Efficient, courteous and professional

From start to finish Pinnacle finance have been great at assisting us change over our mortgage to a buy to let. Their communication was quick and nothing was a hassle which made the process a lot easier when living abroad. We would highly recommend using Pinnacle finance , Oliver and his team.

We had an excellent experience working with Pinnacle. As first-time buyers living abroad, the process could have felt overwhelming—but thanks to Oliver Hughes, everything was smooth and stress-free.

Oliver has been incredibly professional, responsive, and supportive throughout. He always replies promptly, is happy to jump on calls when needed, and takes the time to explain everything clearly in detail. This really gave us peace of mind and confidence at every stage.

Both Oliver and Holly have been reliable, approachable, and genuinely helpful, making what could have been a complicated process feel straightforward. We’re very grateful for their support and would highly recommend Pinnacle to anyone seeking a professional and trustworthy service.

We have been using Pinnacle for around six years now and as usual, Dan and Holly were brilliant.

We look forward to hearing from pinnacle again after our current mortgage term expires.

I had the absolute pleasure of working with Olly and Holly at Pinnacle Finance, and I can't recommend them highly enough. From our first conversation, both were professional, approachable, and incredibly knowledgeable about the mortgage process.
They made what can often be a confusing and stressful time feel straightforward and manageable. Olly and Holly were always available to answer my questions, explain my options in clear terms, and provide honest, tailored advice that really put my mind at ease.
If you're looking for mortgage advisors who are not only experts in their field but also truly invested in helping you succeed, Olly and Holly at Pinnacle Finance are the perfect team.

Very helpful. Took away all stress and handled everything. Exactly what I'd want.

Unbelievably smooth process from start to finish with Oliver and his team! From initial contact to successful completion, they were proactive, responsive, knowledgeable, and accessible. Whereas other brokers told us our complex mortgage (two expats, one with non-GBP income) would be difficult and time-consuming, Pinnacle exuded confidence and competence from the very beginning, culminating in a successful mortgage offer ahead of schedule. Their fees are eminently reasonable too! Priced well below the value they create by dealing with technical minutiae and providing peace of mind.

At the start they would constantly contact us and it all seemed positive. They were efficient and helpful. Then all of a sudden it would take them weeks to reply and it seemed like we had been forgotten. Then for the last few months we have had zero communication from him. He ignores emails, texts and calls. We have been compliant and were sold a dream of them helping us secure a mortgage. We lost the house we were buying due to Pinnacle cutting all contact with us. I had even paid the fee to them.

A wonderful experience and a brilliant, knowledgeable team. I had to renew my mortgage whilst working overseas and Pinnacle were so reliable, forthcoming and professional at all times. They helped reassure me. I cannot thank them enough - thank you.

We reached out to Pinnacle to assist us with getting a mortgage. The team, Oliver, our dedicated Case Manager, and Daniel, the Senior Broker have been incredible.

We were a tricky case in that I had recently started a new job and it was a 1 year contract position, so the odds were stacked against us. The big banks didn’t even consider us so we weren’t expecting much. Oliver and Daniel went above and beyond to get us a great mortgage at a really decent rate! Throughout the process Oliver responded to every email or phone call in record time, even on weekends (although never expected), and always had time to walk us through the process or answer any questions we had.

We were so impressed with the overall service, and would highly recommend Pinnacle to anyone looking to buy a home in the future (ask if Oliver can be your case manager!) I don’t think I’ll ever go through a traditional bank again, I’ve been too spoilt with this experience. Thank you for going above and beyond to make this dream a reality!