First class! Registration was simple and took less than 5 minutes with immediate access to the storage container. Thankfully it’s within a 5 minute drive from my house and had the last container... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I used the online booking system and process was clear and simple to follow. I did have a slight issue when I arrived at site as the unit I was allocated was in appropriate due to access. This was Ea... See more
Company replied
Absolutely amazing. Extremely clean storage units that dont feel stuffy at all. Great way to store things, especially as someone neurospicy who doesnt like talking to people haha
Company replied
Excellent customer service Access to storage so easy and quick with no fuss Great that rental periods are weekly and you're not tied in with monthly fees. Fees are very competitive, in fact cheaper... See more
Company replied
Company details
About Pinkstorage
Written by the company
Pink Self Storage provides low-cost personal and business self storage solutions in Cardiff, Swansea, Barry, Newport and many other locations in South Wales.
With flexible storage options, no minimum stays, around-the-clock access and easy signup, Pink Self Storage is the perfect storage solution whether you are moving home, setting up a business or returning home after a term at University.
With state-of-the-art security, water-tight containers and 24/7 CCTV coverage, you can rest assured that your valuables are secure at Pink Self Storage.
Signing up for storage is easy with us, all you have to do is visit our website, click to sign up and once signed up you will be able to access your storage unit with a code which we can send to your mobile phone.
If you don't know how much storage you need, visit our online storage calculator page which shows you how much storage you will need based on the size of your home.
You can also call us and one of our helpful staff will assist you with any queries you may have.
Contact info
United Kingdom
- 0800 313 4401
- info@pinkstorage.co.uk
- www.pinkstorage.co.uk
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Impressive
Simple, very smart, very safe. Just need to make sure you have a physical
passport of driving license when booking. Almost caught me out
20 June 2026
Reply from Pinkstorage
Thank you for your kind feedback!!
Huge storage space for price and a nice…
Huge storage space for price and a nice touch with the sweets and water.
Was simple to set up and get started
26 June 2026
Unprompted review
Reply from Pinkstorage
Thank you for your wonderful feedback! We're delighted you found our storage great value and that you appreciated the complimentary sweets and water. It's great to hear the setup process was simple and straightforward!!
Reply from Pinkstorage
Thank you for your great feedback! We're pleased you found the booking process quick and easy and that our location was convenient!
Reply from Pinkstorage
Thank you for your kind feedback! We're delighted you found the booking process easy and were pleased with our clean facility and storage. We appreciate your support!!
Nice and easy to book and amazing prices
19 May 2026
Reply from Pinkstorage
Thank you for your amazing feedback!
Had an issue but Pink repaid all
Had a problem where i was being charged for 2 units as i did enquire about a second but my wife rented it on her account, tried to contact Pink storage several ways without success, eventually stopped the payments and Pink communicated with me.
A glitch in the payments, HOWEVER Pink returned all the money immediately, and was very nice about it, i do recommend Pink Storage especially for 'short term' stoage
22 June 2026
Unprompted review
Reply from Pinkstorage
Thank you for taking the time to update your review and for your kind comments.
We're pleased we were able to identify the issue, resolve it quickly, and arrange your refund. We appreciate your patience while we investigated and are glad we could reach a positive outcome.
Thank you for recommending Pink Storage. We wish you all the best, and if you ever need storage again in the future, we'll be happy to help.
Kind regards,
Great customer service,Great price and…
Great customer service,Great price and containers look really clean 10/10
24 June 2026
Unprompted review
Reply from Pinkstorage
Hi,
Thank you for taking the time to leave us such a fantastic review!
We're delighted to hear that you found our customer service to be great, that you're happy with our pricing, and that the containers met your expectations for cleanliness.
We really appreciate your kind words and your 10/10 recommendation. Thank you for choosing Pink Storage!
Kind regards,
Easy experience, also the agents I spoke to were helpful and friendly.
I found the agents I spoke to very helpful and friendly.
The storage locker was clean and tidy.
24 June 2026
Unprompted review
Reply from Pinkstorage
Hi,
Thank you for taking the time to leave us a wonderful review!
We're delighted to hear that you found the sign-up process easy and that our team were helpful and friendly throughout. It's also great to know that you were pleased with the cleanliness and condition of your storage unit.
We really appreciate your feedback and thank you for choosing Pink Storage.
Kind regards,
Couldnt believe how easy it was to hire…
Couldnt believe how easy it was to hire a storage container. It was set up straight away,easy to get key. There is good access to container. Would highly recommend.
Nigel.
10 June 2026
Reply from Pinkstorage
Hi Nigel,
Thank you for taking the time to leave us such a great review!
We're delighted to hear how easy you found the booking process and that your storage container was ready for you straight away. It's also great to know you found collecting the key straightforward and that you're happy with the access to the site.
Thank you for your recommendation and for choosing Pink Storage. We really appreciate your feedback!
Kind regards,
Constantly increasing prices every…
Constantly increasing prices every couple of weeks. Im now paying quadruple from when I first started paying less than 6 months ago and as it’s a rolling contract they get away with it . Don’t get scammed like me for there no frills service and over charging people .
24 June 2026
Unprompted review
Reply from Pinkstorage
Hi,
Thank you for taking the time to leave a review. We're sorry to hear that you're unhappy with your experience.
Our storage agreements are offered on a rolling basis, and customers are advised at the time of booking and within our terms and conditions that rental rates may be reviewed and changed over time. We always aim to provide advance notice of any price changes.
We appreciate your feedback and would welcome the opportunity to discuss your account further to better understand your concerns. Please contact our customer support team directly and we'll be happy to review your account with you.
Kind regards,
Reply from Pinkstorage
Hi,
Thank you for taking the time to leave us a great review!
We're really pleased to hear that you found our storage easy to access, easy to find, and that you feel you received great value for the price.
We appreciate your feedback and thank you for choosing Pink Storage.
Kind regards,
Fantastic
Booking the unit was easy.
When we arrived it was very clean and there were 2 bottles of water and 2 packs of haribo sweets waiting inside, which I thought was a really nice touch. The units are secure with cctv and a gate that is accessed by number plate recognition.
Over all very impressed.
Thanks Pink Storage, Stoke.
16 June 2026
Reply from Pinkstorage
Hi,
Thank you so much for your fantastic review!
We're delighted to hear that you found the booking process easy and that you were impressed with the cleanliness of your unit. It's great to know that the welcome bottles of water and Haribo were appreciated – we like to add those little touches to make our customers feel welcome.
We're also pleased that our CCTV and ANPR gate access gave you confidence in the security of the site.
Thank you for choosing Pink Storage Stoke, and we really appreciate your kind feedback!
Kind regards,
First time using Pink Storage and found…
First time using Pink Storage and found the whole process from initial contact to gaining access to the storage unit a breeze, site and unit itself seems very secure with using number plate recognition for access into the site a definite plus, customer support again very good answering any questions openly and honestly, won’t look anywhere else than pink storage for any future storage requirements.
23 June 2026
Unprompted review
Reply from Pinkstorage
Hi,
Thank you for taking the time to leave us such a fantastic review!
We're delighted to hear that your first experience with Pink Storage was such a positive one. It's great to know you found the whole process, from your initial enquiry through to accessing your storage unit, quick and straightforward.
We're also pleased that our ANPR access system gave you confidence in the security of the site and that our customer support team were able to answer all of your questions in a helpful and honest manner.
Thank you for your recommendation and for choosing Pink Storage. We look forward to assisting you again should you need storage in the future.
Kind regards,
Everything made really easy and people…
Everything made really easy and people going out of their way to make things work … brilliant service
16 June 2026
Reply from Pinkstorage
Hi,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that you found the whole process easy and that our team went out of their way to make everything work for you. Providing excellent customer service is something we take great pride in, so it's fantastic to receive your feedback.
Thank you for choosing Pink Storage. We really appreciate your kind words and look forward to helping you again in the future.
Kind regards,
Very nice and helpful staff
Very nice and helpful staff. Online sign up is very easy. I would definitely recommend .
8 June 2026
Reply from Pinkstorage
Hi,
Thank you for taking the time to leave us such a great review!
We're delighted to hear that you found our staff helpful and friendly, and that you found the online sign-up process quick and easy.
Your recommendation means a lot to us. Thank you for choosing Pink Storage, and we look forward to assisting you again in the future.
Kind regards,
Highly recommend
Service is excellent, very secure compound, containers are absolutely spotless. Reasonable prices, would definitely recommend.
8 June 2026
Reply from Pinkstorage
Hi,
Thank you for your wonderful review and recommendation!
We're so pleased to hear that you've had an excellent experience with us. It's great to know that the security of our site, the cleanliness of our containers and the value we offer all stood out to you.
We really appreciate you taking the time to share your feedback and thank you for choosing Pink Storage.
Best wishes,
Easy sign up
I have only signed up for a unit today, very straight forward. Haven't visited the unit yet
22 June 2026
Unprompted review
Reply from Pinkstorage
Hi,
Thank you for sharing your feedback!
We're pleased to hear that you found the sign-up process quick and straightforward. We aim to make getting started as simple as possible for all of our customers.
We hope your first visit to the site is just as positive, and if you have any questions before then, our team will be happy to help.
Thanks again for choosing Pink Storage, and we hope you enjoy your storage experience with us.
Kind regards,
Reply from Pinkstorage
Thank you for your review!
We're delighted to hear you had a great experience with Pink Storage. Your feedback is greatly appreciated, and we're pleased we could provide you with the service you were looking for.
We look forward to continuing to support your storage needs.
Best wishes,
Very easy to sign up
Very easy to sign up, very quick to.
I’ve used Pink Storage before and wouldn’t go anywhere else, the prices are great too. There is ANPR access and plenty of security. 10/10.
22 June 2026
Unprompted review
Reply from Pinkstorage
Hi,
Thank you for your fantastic review!
It's great to hear that you found the sign-up process quick and easy, and we're especially pleased that you chose to return to Pink Storage. Knowing that you wouldn't go anywhere else means a lot to us.
We're glad you're happy with our pricing, security and ANPR access system. Thank you for your continued support and for the 10/10 rating!
All the best,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.