pinkhoney.co.uk Reviews 

174
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the wonderful packaging and the lovely, high-quality makeup products that arrive looking very cute. Consumers also highlight the amazing formulas, affordable prices, and quick customer service that happily helps with queries. Some reviewers were not happy with missing items, damaged packaging, or unexpected skin reactions from applying certain items. People also noted frustrating issues with incorrect shade colors received, poor texture, and a complete lack of proper product longevity. Additionally, shoppers mentioned ongoing difficulties when trying to resolve problems or obtaining support from the dedicated customer support team.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many customers praising the lovely shades,... See more

Quality

Customers had ambiguous experiences with quality, as many reviewers praised the natural shades, lovely... See more

Order

People report ambiguous experiences with order, as some reviewers express great satisfaction and plan to... See more

Customer service

Clients share ambiguous opinions on customer service, with many consumers praising the quick advice and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly such good brow gel! Lovely packaging too. Not often I leave reviews but I will deffo shop again :) so affordable compared to the usual high end brands I buy… and better! Constructive crit... See more

Company replied

Rated 5 out of 5 stars

Very happy with delivery time and my order. I ordered lip liner, lipstick, lip glaze and cream blush. It was sent quickly and arrived 2 days later. Beautifully packaged products, so cute! And the ma... See more

Company replied

Rated 5 out of 5 stars

I had a small issue that I raised with the company and they sorted it out immediately The lipstick was lovely and kept lips reallyoisturised and natural colour. Amazing customer service and that's... See more

Rated 5 out of 5 stars

Always loved pink honey products! Been using them for years! Always amazing formulas and always better than I expected! Their customer service is amazing also. 10/10.


Company details


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3.5

Average

TrustScore 3.5 out of 5

174 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(174)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy

Order #155128
My order was rectified promptly and I’m very happy with my products and the speedy service. Thankyou!

13 November 2024
Unprompted review
pinkhoney.co.uk logo

Reply from pinkhoney.co.uk

Hi Zoe,
We're so sorry to hear you have not received your order. I have passed this onto our CS team, who are getting this reprocessed for you ASAP - they will be in touch. Again, we're so sorry for any inconvenience this may have caused.
Kindest regards,
C

Rated 5 out of 5 stars

Love love love ❤️

Love love love ❤️

29 October 2024
pinkhoney.co.uk logo

Reply from pinkhoney.co.uk

Thank you for your review! We're so glad you love your products as much as we do! - C

Rated 5 out of 5 stars

Fast delivery

Fast delivery, high quality products xx

28 October 2024
pinkhoney.co.uk logo

Reply from pinkhoney.co.uk

We appreciate your review! We're so glad your pleased. Thank you for your order. - C

Rated 5 out of 5 stars

The texture of sun kissed bronzing…

The texture of sun kissed bronzing fluid is really lightweight not patchy or doesn’t crease. Giving glowy and natural look at its best.

28 October 2024
pinkhoney.co.uk logo

Reply from pinkhoney.co.uk

Hi Ambreen,
Thank you for leaving a review. We're so glad you love the Sun Kissed Fluid as much as we do! - C

Rated 1 out of 5 stars

Unfulfilled order part package received

Order number #154938
I ordered 2 packs of 2 duo sponges & only received one duo pack on my order. I have emailed them 4 times over the last 4 weeks using online complaint & customer service email address & I am yet to receive a reply to my unfulfilled order. Appalling

Order number #154938

12 October 2024
Unprompted review
pinkhoney.co.uk logo

Reply from pinkhoney.co.uk

Hi Vics,
We're so sorry to hear about the issues you have experienced. Please could you provide us with your order number and I will get this investigated immediately. - Charlie, Pink Honey

Update:
Hi Vics,
Thank you for providing further information. I've passed this onto our customer service department who are going to reach out and resolve this for you. Please keep an eye on your inbox for the email used to place your order.

Rated 5 out of 5 stars

I’m still waiting on my package

First of all okay she absolutely ATE with the lip pencil! SO happy when it arrived, ofc I immediately tried it and the formula is chef’s kiss baby! Thank you so much for helping me. I appreciate you taking care of me. (It was worth the wait)

28 October 2024
pinkhoney.co.uk logo

Reply from pinkhoney.co.uk

Hi Donna, We're so sorry to hear you've had an issue with your order. We have looked into this using the number provided and can see it was lost in transit with our courier. We have processed this again for you and will get this sent out today with our fastest delivery service. Once again, we sincerely apologise for this inconvenience. - Charlie, Pink Honey.

Update: We're so glad you love your products! Thank you for taking the time to update your review.

Rated 5 out of 5 stars

Excellent Makeup Range a luxury Brand…

Excellent Makeup Range a luxury Brand but at a excellent price , I've order the lip glaze in clarity I'm always getting compliments when I wear it , I also use the Toxic Trait Gel liner it lasts all day and I stay smudge free there's no product out there like it.
ill never order any other makeup range Thanks Pink Honey keep up the good work in helping the nation look beautiful

15 October 2024
Unprompted review
pinkhoney.co.uk logo

Reply from pinkhoney.co.uk

Thank you Vicky! We're so glad you love our products!

Rated 5 out of 5 stars

The best!!!!

Omg how can I ever be without pink honey again!!
Amazing products for brilliant prices that last such a long time!!
Such a good colour range with a variety of products !! My whole makeup bag is now pink honey!!!!

30 August 2024
Unprompted review
pinkhoney.co.uk logo

Reply from pinkhoney.co.uk

We're so glad you love your products! Thank you for taking the time to write a kind review.

Rated 5 out of 5 stars

Love everything!

Love everything! Genuinely some of the best affordable makeup products I have ever tried! Customer service were great and really helpful and I've had numerous positive experiences with Pink Honey!

8 October 2024
Unprompted review
pinkhoney.co.uk logo

Reply from pinkhoney.co.uk

Thank you for your kind review! Your custom is always valued.

Rated 5 out of 5 stars

Love this brand the honey glues are the…

Love this brand the honey glues are the best I have tried on the market and the bronzers and concealer is next level 👌🏻 also tried the blush bible and it’s amazing too would highly recommend if you haven’t tried them you are missing out can’t wait to buy some more goodies from them 🙌x

11 October 2024
Unprompted review
pinkhoney.co.uk logo

Reply from pinkhoney.co.uk

Hi Lauren,
We're so glad you love your new products! Thank you for leaving such a kind review. We truly value the positive feedback.

Rated 5 out of 5 stars

Best Company Ever

I bought a load of products, last week for Christmas, everything was really easy and quick no problems whatsoever, will definitely be ordering again

15 October 2024
Unprompted review
pinkhoney.co.uk logo

Reply from pinkhoney.co.uk

Hi Jack,
We're so happy to hear how great your experience was. Thank you for your support!

Rated 5 out of 5 stars

Love the products

Love the products, amazing.

1 October 2024
Unprompted review
pinkhoney.co.uk logo

Reply from pinkhoney.co.uk

Hi Helen,
We really appreciate you taking the time to leave us a positive review. Thank you for your kind support.

Rated 1 out of 5 stars

WORST ONLINE BUSINESS EVER WITH EVEN WORSE CUSTOMER SERVICE.

Pinkhoney.co.uk is the WORST online company I've ever used. Their customer service is appalling too. Quick to take your money, then you wait for ages, a couple of weeks infact, before your order is eventually dispatched. Considering Pink Honey claim to dispatch within 48hrs of your order being placed, it's simply incorrect at best. I'm out of pocket over £70+ waiting for an order that STILL hasn't been posted. NO reply to emails & NO contact telephone number. Don't chance placing an order, no matter how much you've been seduced by the product sales pitch...unless you like being ignored & potentially ripped off. It's such a shame that pinkhoney.co.uk is such a terrible business because I like supporting British companies & seek them out specifically. SO DISAPPOINTED!

UPDATE:
I received a dispatch email the same day my review went live. Now, I don't know whether the review caused the sudden activity OR if it was simply coincidence. My order arrived, minus one out of stock item, within 4 days. Loved everything I ordered, & will use it all. I did find an alternative online stockist of Pink Honey cosmetics, & that is prettylittlething.com I placed an order, & it was here the next day having received free next day delivery. I was delighted. Unfortunately, I will not be buying direct from the Pink Honey website again. I no longer trust them. I will continue to use Pink Honey cosmetics, but will purchase from "prettylittlething." I've found them to be honest and efficient.
Regarding the message below from Pink Honey...I got this today, October 15th. Another example of too little too late.
This company has a history of ignoring contact emails & messages from buyers, leaving them in the lurch. I refuse to deal with companies who don't value their customers or their client base, & put profit ahead of good, honest business practice. The founders should hang their head in shame. YOU HAVE MY HONEST REVIEW HERE FOLK...YOU HAVE BEEN WARNED!

2ND UPDATE:
I NEVER CONTACTED PINK HONEY WITH ANY FURTHER REQUESTED INFORMATION. Why would I knowing their poor track record when responding to emails from their customers. Clearly, Pink Honey don't like that I've left an honest review, calling out their bad business practice & appalling treatment of their customers. It's easy to rectify...just employ a small customer service team...even one person, purely to address the issues & emails raised by customers. It would be very welcome. The products that Pink Honey sell are cosmetics i absolutely love. But, i will never buy directly from them again. What a shame this innovative British company has such terrible customer service & business practice.

To address the comments Pink Honey raised in their updated statement below...no order was placed during the live event/giveaway.

Order No: 154585.
Order Placed 23/09/24
Arrived 05/10/24
(Royal Mail tracking code: OE729457635GB)

Order No: 154638.
Order Placed 25/09/24
Arrived: 04/10/24
(Royal Mail tracking code: OE729457414GB)

My review & updates are honest & accurate. But, in the interests of objectivity, please do read other reviews for Pink Honey on Trustpilot.

23 September 2024
Unprompted review
pinkhoney.co.uk logo

Reply from pinkhoney.co.uk

Hi Alison, We're so sorry to hear you have had issues with your order. If you could drop an email to help@pinkhoney.co.uk, we can look into this for you and get this resolved ASAP. Kindest regards, PH

Update:
Thank you for providing the additional information. After reviewing your order, I can confirm that it was placed during our 12-hour live event, dispatched on October 1st, and marked as delivered on October 5th.

We sincerely apologise for any delay you experienced with shipping. Due to a high volume of orders during this period, there were some delays in dispatch. While we always strive for a 24-hour dispatch under normal circumstances, we regret that this was not possible in this instance.

Again, we sincerely apologise for any disappointment you experienced. We understand how frustrating delays can be, especially when they fall short of our usual standards. Please know that your satisfaction is our top priority, and we are continuously working to improve our processes to prevent similar situations in the future. - PH

Rated 5 out of 5 stars

Absolutely love pink honey

Absolutely love pink honey, I use the brow glue, contour cake and the coco brow powder and omg I can’t even explain how amazing the products are. They are such a staple for anyone’s makeup kit or bag

21 September 2024
Unprompted review
pinkhoney.co.uk logo

Reply from pinkhoney.co.uk

Hi Ava,
Thank you for leaving such a kind review. We're so glad you love our products!

Rated 5 out of 5 stars

Pink honey eyebrow products changed my…

Pink honey eyebrow products changed my life. Cannot fault them, at all. Been using for 2 years or more now. I feel some of these reviews are off the back of social media BS and sheeple jumping on the band wagon. Their products gave me my confidence back. (Im a 90s baby with next to no brow hair LOL)

22 June 2024
Unprompted review

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