I've used this company twice, for plumbing. The workman has come promptly, done very good work and communicated well. However, this is what I would expect – this is the most expensive company I have... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was in a bit of a spot with an botched electric shower that was being installed by a cowboy (came on my landlord’s recommendation) - long story short. The part installation was unsafe and the cowboy... See more
Company replied
Easy to book. Good availability (had not managed to find a plumber from our usual firm).Jack messaged to let us know what time to expect him. Clean and tidy. Job was done and unexpected complications... See more
Company replied
I hired Pimlico for one job: to replace an outside tap that was leaking. While there, I asked Trey how long he thought it would take to also replace two isolation lever head valves. He though that bot... See more
Company replied
Company details
About Pimlico Plumbers
Written by the company
We're London's No1 - improving and maintaining properties for over 45 years
Serving over 80,000 customers a year, Pimlico is London's leading service company - rated 'excellent on Trustpilot.
Founded in 1979, with over 250 vehicles on London's roads, we can respond to customer emergencies in under one hour.
If you need help with heating, plumbing, electrics, carpentry, drains, roofing, appliances, air-con, bathrooms, kitchens, building or pest control, you can contact our London based call centre, 24/7.
LEARN MOREPimlico Plumbers Details
Written by the company
- GUARANTEED WORK, ECONOMICAL RATES, 1 HOUR RESPONSE TIME & 24 HOUR SERVICE
- Pimlico are able to provide services for heating, plumbing, bathrooms, drain clearing, electrics, appliance repairs, carpentry, roofing and building for all your domestic maintenance requirements. A transparent charging system at economical rates, guaranteed work with a 24 hour service and 1 hour response makes Pimlico London’s leading and largest independent service company. With a workforce of over 200 all of our tradesmen, be it a plumber, roofer, carpenter or electrician, are highly experienced and skilled in their craft and add to our reputation for customer satisfaction.
Contact info
1 Sail Street, SE11 6NQ, London, United Kingdom
- 02079288888
- enquiries@pimlicoplumbers.com
- www.pimlicoplumbers.com
4.4
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer service and…
Amazing customer service and communication.
9 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Rochelle,
Thank you for your kind review.
We’re delighted to hear that you were pleased with our customer service and communication. Providing clear, responsive support is something we place great importance on, so it’s wonderful to know this was reflected in your experience.
We appreciate you taking the time to share your feedback and look forward to helping you again in the future.
Kind regards,
Pimlico Plumbers
Great chap
Great chap, thoroughly checked all areas, wrote a solid and clear report for me to take back to Thames Water. Myles is great 👍
9 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hello,
Thank you for your great review.
It's great to hear that Myles carried out a thorough inspection and provided a clear, detailed report for you to take back to Thames Water. It’s great to know you were pleased with his professionalism and the support he provided throughout the visit.
We’ll be sure to pass your kind feedback on to Myles.
Thank you again for taking the time to share your experience.
Kind regards,
Pimlico Plumbers
Great Service
Myles has rekindled my faith in Pimlico, he was very knowledgeable and straight to the point and a great communicator even arranging the follow up visit once the spare parts were delivered.
5 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Andrew,
Thank you for your kind review.
We’re happy to hear that Myles was able to restore your confidence in our service. It’s great to know he provided knowledgeable, clear, and straightforward communication throughout, and also took care of arranging the follow-up visit once the parts were available.
We’ll be sure to pass your feedback on to Myles, and we truly appreciate you taking the time to share your experience.
Kind regards,
Pimlico Plumbers
Great experience
I had a great experience with this plumbing company. The engineer was highly skilled, thorough, and very friendly throughout the visit. The work was carried out professionally and efficiently, and everything was explained clearly. I would definitely recommend their services and would not hesitate to use them again.
6 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hello,
Thank you for your fantastic review.
We’re pleased to hear that you had such a positive experience and that our engineer was able to provide a skilled, thorough, and friendly service. Clear communication and professional workmanship are very important to us, so it’s great to know everything was explained clearly and completed efficiently.
We appreciate your recommendation and look forward to assisting you again whenever you need us.
Kind regards,
Pimlico Plumbers
all was wonderful
8 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hello,
Thank you for your lovely feedback.
We're pleased to hear that everything went well and that you were happy with our service. It’s always great to know we’ve met expectations and provided a positive experience.
We appreciate you taking the time to share your comments and look forward to assisting you again in the future.
Kind regards,
Pimlico Plumbers
Broken toilet - Karl was excellent
Karl was incredibly patient and explained everything in laymans terms when my toilet was broken/not flushing. He could tell i was panicked after just moving into a new property about a potentially significant cost to do this repair (given intricate tiling in the bathroom), but he fixed everything super quickly and was professional throughout!
7 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Freddie,
Thank you for your lovely review.
We're happy to hear that Karl was able to help put your mind at ease and resolve the issue quickly. Moving into a new property can be stressful enough without unexpected plumbing problems, so it’s great to know he took the time to explain everything clearly and kept you informed throughout.
We’ll be sure to pass your kind feedback on to Karl.
Thank you again for taking the time to share your experience.
Kind regards,
Pimlico Plumbers
Especially good comms - Emergency Plumber in London
They are one of the major "brand names" in home services, so of course you pay a premium for that. But I was very happy with their emergency plumber service. Dave L came out about an hour after I called late on a Saturday night to resolve a leak from an invented cylinder, with excellent comms before, during and after the job.
6 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Vern,
Thank you for your great review.
We’re pleased to hear that you were happy with our emergency plumbing service and that Dave was able to attend quickly on a Saturday night to resolve the leak. It’s also great to know his communication throughout the job, before, during, and after, was excellent, as we place real importance on keeping customers fully informed at every stage.
We’ll be sure to pass your feedback on to Dave and the team.
We appreciate you taking the time to share your experience, and we’re glad we could help when you needed us.
Kind regards,
Pimlico Plumbers
Prompt service, great workmanship! Professional throughout.
Mark from Pimlico Plumbers arrived when we agreed, very competently diagnosed and repaired the issue in under an hour and communicated the issue and solution throughout. Could not be happier!
6 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Bevan,
Thank you for your wonderful review.
We're pleased to hear that Mark provided a prompt, professional service and clearly communicated the diagnosis and repair throughout. It's great to know he arrived as agreed and was able to resolve the issue efficiently and to your satisfaction.
We'll be sure to pass your kind feedback on to Mark and the team.
We appreciate you taking the time to share your experience, and we look forward to assisting you again in the future.
Kind regards,
Pimlico Plumbers
Job well done as expected as one would…
Job well done as expected as one would expect . no surprises !
4 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Raj,
Thank you for your review.
We're pleased to hear that the job was completed as expected and that everything went smoothly with no surprises. Providing a reliable and straightforward service is very important to us, so it's great to know this was your experience.
We appreciate your feedback and thank you for choosing us.
Kind regards,
Pimlico Plumbers
Excellent communication from the engineer
The engineer was very clear and helpful at every interaction: when explaining what was needed and why, before his arrival and was prompt, and what further information was needed to fulfil the larger project. As someone who really doesn't understand much about radiators and boilers, this was very much appreciated.
5 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Rachel,
Thank you for taking the time to share your feedback.
We're really pleased to hear that the engineer provided clear, helpful communication throughout the job, from the initial explanation through to arrival and the ongoing updates about what was needed for the wider project. It's especially good to know that this helped make things easier to understand when dealing with your radiators and boiler system.
We truly appreciate your kind comments and are glad you felt well supported throughout the process. Thank you for choosing us.
Kind regards,
Pimlico Plumbers
Very Professional Service
Oliver was very professional, and finished everything in time. He was very clear on what needed to be done.
5 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Jose,
Thank you for your kind review.
We're happy to hear that Oliver provided a professional service and completed the work within the expected time-frame. It's great to know he communicated clearly and ensured you understood what needed to be done throughout the job.
We’ll be sure to pass your feedback on to Oliver, and we really appreciate you taking the time to share your experience. Thank you for choosing us.
Kind regards,
Pimlico Plumbers
Reply from Pimlico Plumbers
Hi Jinnel,
Thank you for your kind review.
We're pleased to hear that you found our service efficient and friendly. Providing a smooth, reliable, and positive experience for our customers is always our goal, so it's great to know this came through in your visit.
We really appreciate your feedback and thank you for choosing us.
Kind regards,
Pimlico Plumbers
Very professional and came very quickly…
Very professional and came very quickly - they are expensive but worth every penny as turn up on time and solve problems!
7 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Tom,
Thank you for taking the time to leave your review.
We're glad to hear that you found our service professional, prompt, and effective in resolving the issue. We understand your comments regarding pricing, and we're happy that you felt the speed, reliability, and quality of the work provided made it worthwhile.
We really appreciate your feedback and thank you for choosing us. If you ever need assistance again, we’ll be happy to help.
Kind regards,
Pimlico Plumbers
Very knowledgeable and great communication.
5 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Stephen,
Thank you for your review.
We're happy to hear that you found our engineer knowledgeable and that the communication throughout the job was excellent. We believe that clear communication and expert advice are key to delivering a great customer experience, so it's wonderful to know this was reflected in the service you received.
We appreciate your feedback and thank you for choosing us.
Kind regards,
Pimlico Plumbers
They are not cheap but very helpful and…
They are not cheap but very helpful and problem solving oriented.
4 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Kemal,
Thank you for your review.
We're pleased to hear that you found our team helpful and solution-oriented. Our goal is always to identify the best and most effective way to resolve our customers' issues, and it's great to know that this was reflected in your experience.
We also appreciate your comments regarding pricing. While we understand that we may not be the cheapest option, we strive to provide value through our expertise, responsiveness, and commitment to delivering lasting solutions.
Thank you for choosing us, and we appreciate your feedback.
Kind regards,
Pimlico Plumbers
Excellent but expensive
I've used this company twice, for plumbing. The workman has come promptly, done very good work and communicated well. However, this is what I would expect – this is the most expensive company I have found for household repairs.
In the past I've had at least one workman charge too much for parts. The workman I dealt with didn't seem to do this – the price he quoted (for a valve) was comparable with what I had found on the web, plus a 25% markup, which is normal I think, most companies charge for sourcing parts.
I've only put a four-star rather than five-star review because it's expensive. But the quality of work, response time and communication have been good on the two occasions I've used them.
5 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Rebecca,
Thank you for taking the time to leave such a balanced and thoughtful review.
We're happy to hear that on both occasions you received prompt service, high-quality workmanship, and clear communication from our engineers. Delivering reliable repairs and a positive customer experience is something we work hard to achieve, so it's great to know this was reflected in the service you received.
We also appreciate your honest feedback regarding pricing. While we understand that our services may not always be the lowest-priced option, we aim to provide value through our rapid response times, qualified tradespeople, quality workmanship, and transparent pricing. We're glad to hear that you found the parts pricing on your most recent job to be fair and in line with your expectations.
Thank you again for your feedback and for choosing us on multiple occasions. We truly appreciate your continued trust and look forward to assisting you again in the future.
Kind regards,
Pimlico Plumbers
Electrician David Forrest via Pimlico…
Electrician David Forrest via Pimlico Plumbers was excellent. Explained what he was doing clearly and was a very hard worker
4 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Peter,
Thank you for your kind review.
We're delighted to hear that David provided such an excellent service. Clear communication and a strong work ethic are qualities we value highly, so it's wonderful to know that David took the time to explain the work clearly while delivering a professional service.
We'll be sure to pass your feedback on to David, who will be pleased to hear your comments. Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
Pimlico Plumbers
Fixing all of our electrical issues
We had hired Pimlico to do some plumbing work, and they brought in Andrew O'Connor to add an outlet for a pump. He noticed several problems with our electrical system and notified us.
The previous electricians we'd hired had left a mess, and hadn't addressed a number of safety concerns. Andrew walked us through each issue, and came up with a plan to address everything. I know enough about wiring to know that he was raising legitimate issues (and some we reported, like the brand new Air Conditioner continually flipping the breaker--because they'd wired it to the lights circuit).
Pimlico is expensive, but when Andrew left I felt like every electrical issue had been dealt with appropriately and safely. He was also really pleasant to work with (as was Lee, who came in to fix up plaster/woodwork as necessary).
It was definitely worth the extra cost.
5 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Arlen,
Thank you for taking the time to leave such a detailed review.
We're delighted to hear about your positive experience with Andrew and Lee. It's great to know that Andrew took the time to thoroughly assess your electrical system, clearly explain the issues he identified, and provide a comprehensive plan to address them safely and professionally. Ensuring that safety concerns are properly identified and resolved is a key part of the service we aim to provide.
We're also pleased that Lee's work helped complete the job to a high standard and that both engineers were a pleasure to work with throughout the process.
We appreciate your comments regarding the value of the service and are grateful for your recognition of the care, expertise, and attention to detail that went into resolving the issues. We will be sure to pass your kind feedback on to both Andrew and Lee.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
Pimlico Plumbers
Reply from Pimlico Plumbers
Hi Eric,
Thank you for your review.
We're happy to hear that you found our service professional, friendly, and clean. Providing a high standard of workmanship while treating our customers and their homes with respect is extremely important to us.
We appreciate your feedback and thank you for choosing us.
Kind regards,
Pimlico Plumbers
Internal Water Issue
From my initial call in the morning a plumber was with me by the afternoon. He identified the issue quickly and professionally rectified problem. I would recommend as the service was excellent all round.
5 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hello,
Thank you for taking the time to leave such a positive review.
We're pleased to hear that we were able to arrange a same-day visit and that the plumber quickly identified and resolved the issue professionally. Providing a prompt, reliable, and high-quality service is something we strive for, so it's great to know we delivered on this occasion.
We truly appreciate your recommendation and your kind comments about the excellent service you received. Thank you for choosing us, and we look forward to assisting you again should you ever need us in the future.
Kind regards,
Pimlico Plumbers
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