My engineer was excellent , explanatory and provided very helpful information. Not a foot wrong. It would have been 5*s if I’d received a call telling me who was coming and when - as promised when I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used this company twice, for plumbing. The workman has come promptly, done very good work and communicated well. However, this is what I would expect – this is the most expensive company I have... See more
Company replied
Craig arrived on time having kept me updated on his eta. He quickly identified both the source and cause of the leak from my sink. He rectified this quickly and efficiently, and kept me fully informed... See more
Company replied
I hired Pimlico for one job: to replace an outside tap that was leaking. While there, I asked Trey how long he thought it would take to also replace two isolation lever head valves. He though that bot... See more
Company replied
Company details
About Pimlico Plumbers
Written by the company
We're London's No1 - improving and maintaining properties for over 45 years
Serving over 80,000 customers a year, Pimlico is London's leading service company - rated 'excellent on Trustpilot.
Founded in 1979, with over 250 vehicles on London's roads, we can respond to customer emergencies in under one hour.
If you need help with heating, plumbing, electrics, carpentry, drains, roofing, appliances, air-con, bathrooms, kitchens, building or pest control, you can contact our London based call centre, 24/7.
LEARN MOREPimlico Plumbers Details
Written by the company
- GUARANTEED WORK, ECONOMICAL RATES, 1 HOUR RESPONSE TIME & 24 HOUR SERVICE
- Pimlico are able to provide services for heating, plumbing, bathrooms, drain clearing, electrics, appliance repairs, carpentry, roofing and building for all your domestic maintenance requirements. A transparent charging system at economical rates, guaranteed work with a 24 hour service and 1 hour response makes Pimlico London’s leading and largest independent service company. With a workforce of over 200 all of our tradesmen, be it a plumber, roofer, carpenter or electrician, are highly experienced and skilled in their craft and add to our reputation for customer satisfaction.
Contact info
1 Sail Street, SE11 6NQ, London, United Kingdom
- 02079288888
- enquiries@pimlicoplumbers.com
- www.pimlicoplumbers.com
4.4
Excellent
12K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional
Very professional, very friendly and very good. He kept me updated throughout the works and explained what he was doing. He was polite. He was early for the job and didnt make a mess. Fantastic. Five stars.
26 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Mr Robinson,
Thank you for your five-star review! We're happy to hear that you found your engineer to be professional, friendly, and kept you informed throughout the work.
It's great to know they arrived early, explained everything clearly, carried out the job to a high standard, and left everything clean and tidy.
Thank you for choosing us. We look forward to helping you again whenever you need
Kind regards,
Pimlico Plumbers
Pimlico plumbers and all the services…
Pimlico plumbers and all the services they provide are so fast and reliable that even if pricey, are the most reliable services in general. On this particular occasion (as we've used them for so many things) Danny has dealt with a wasp nest in our garden room quickly and efficiently and has explained what he did and how to follow up if needs be.
28 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hello,
Thank you for your wonderful review and for your continued trust in Pimlico Plumbers. We're pleased to hear that you've consistently found our services to be fast, reliable, and worth the investment.
It's great to know that Danny dealt with the wasp nest in your garden room quickly and efficiently, and that he took the time to explain the work carried out and any follow-up steps. We'll be sure to pass your kind feedback on to him.
We appreciate your loyalty and look forward to helping you again whenever you need us.
Kind regards,
Pimlico Plumbers
Rip off
Paid the call out fee but got completely the wrong advice from someone who is clearly not qualified. I ended up figuring out the issue myself and I have no formal training whatsoever. Rip off!
16 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Abed,
We're very sorry to read about your experience and disappointed to hear that you feel let down by the advice you received.
This is not the standard of service we aim to provide, and we take feedback like yours seriously. Unfortunately, we're unable to locate your details on our system using the username provided in this review, so we haven't been able to investigate what happened.
We'd appreciate the opportunity to look into this further. Please contact our Customer Services team directly with your job number and postcode so we can carry out a full investigation, understand what went wrong, and discuss this with you directly.
Thank you for bringing this to our attention, and we hope to have the opportunity to resolve your concerns.
Kind regards,
Pimlico Plumbers
Not be the cheapest in town but they are the best value
Pimlico Plumbers may not be the cheapest in town but they are the best value. They turn up on time and know what they're doing.
16 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Mr Davies,
Thank you for your wonderful review. We're happy to hear that you feel we've delivered great value and that our reliability and expertise stood out.
Turning up on time and providing a professional, knowledgeable service are standards we strive to uphold on every job, so it's fantastic to know we met your expectations.
We appreciate your recommendation and your support, and we look forward to helping you again whenever you need us.
Kind regards,
Pimlico Plumbers
Used Pimlico twice in recent months
Used Pimlico twice in recent months, same engineer on both occasions who ticked all the boxes and I have no complaints. If needed, I would definitely use Pimlico again.
25 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Errol,
Thank you for taking the time to leave us such a positive review. We're pleased to hear that you've used our services twice recently and that the same engineer provided such a consistently high standard of service on both occasions.
It's especially rewarding to know they've ticked all the boxes and left you with no complaints.
We appreciate your continued trust in us and look forward to helping you again whenever you need us.
Kind regards,
Pimlico Plumbers
Very quick response time
Very quick response time. Plumber fixed the problem within 30 mins and left everything clean and tidy. Can’t ask for morev
27 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi M Walker,
Thank you for your fantastic review! We're pleased to hear that you were happy with our quick response time and that your plumber was able to resolve the issue efficiently.
It's great to know the problem was fixed within 30 minutes and that everything was left clean and tidy afterwards. We appreciate your kind words and are delighted we could provide a service that met your expectations.
Thank you for choosing us. We look forward to helping you again whenever you need us.
Kind regards,
Pimlico Plumbers
Pimlico Plumbers are prompt
Pimlico Plumbers are prompt, customer service both on the phone and in person are outstanding. The person who came to unblock my toilet drainage pipe was considerate, polite, hard working and kept me well informed of everything he was doing and gave several recommendations as to how to prevent the problem reoccurring. Thank you Pimlico Plumbers
24 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Elizabeth,
Thank you for your wonderful review! We're pleases to hear that you had such a positive experience with both our Customer Service team and your engineer.
It's great to know that your drainage issue was resolved promptly and that the engineer was considerate, polite, hardworking, and kept you informed throughout the visit. We're also happy that the preventative advice provided was helpful.
Thank you for choosing Pimlico Plumbers and for taking the time to share your experience. We really appreciate your kind words and look forward to assisting you again whenever you need us.
Kind regards,
Pimlico Plumbers
Jamie was super helpful and did a fine…
Jamie was super helpful and did a fine job in replacing our tap. Friendly and communicated very well.
25 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Dan,
Thank you for taking the time to leave us such a lovely review. We're happy to hear that Jamie was super helpful, communicated well throughout, and did a great job replacing your tap.
We'll be sure to pass your kind feedback on to Jamie, it will mean a lot to him.
We appreciate your support and look forward to helping you again in the future should you need us.
Kind regards,
Pimlico Plumbers
Never ending delay
I first got told that someone will arrive 12 and will receive a phone call once they’re on their way - it’s now 11:55, nothing. Then I called and queued for 10 mins on the phone - said it’ll now be 2:00-2:30 and will keep me posted. It’s now 2:33, still nothing. I called again, said appointed me another engineer, he’ll be there before 3:30. It’s now 3:30 and I’m waiting this review.
26 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Rae,
We're very sorry to read about your experience and sincerely apologise for the repeated delays and lack of communication. This is not the level of service we aim to provide, and we understand how frustrating this must have been.
Unfortunately, we're unable to locate your details on our system using the username provided in this review, so we haven't been able to investigate what happened. We'd really appreciate the opportunity to look into this further and understand where things went wrong.
Please could you contact our Customer Services team directly with your job number and postcode? Once we have those details, we'll carry out a full investigation and contact you directly to discuss this with you.
Thank you for bringing this to our attention, and we hope to have the opportunity to put things right.
Kind regards,
Pimlico Plumbers
Lack of thoroughness and poor communication
I am extremely disappointed with the service received. I would not recommend this company based on the lack of thoroughness and poor communication experienced across multiple expensive visits.
Following a power cut, our boiler displayed an error code and we had no hot water. The first engineer stayed less than ten minutes, made a minor adjustment, and left without testing the hot water. The issue persisted immediately.
A second visit resulted in a more thorough inspection but no resolution, as the engineer claimed it was too late to consult the manufacturer or source parts. Throughout this process, communication was unprofessional; we were never proactively updated on significant delays and encountered dismissive staff who provided inaccurate information regarding appointment times.
Ultimately, it took three paid visits for an engineer to finally identify that a new boiler was necessary—a conclusion that should have been reached during the initial inspection had it been performed correctly. We were left without hot water for nearly three weeks due to these avoidable diagnostic failures. While we eventually proceeded with a replacement to resolve the situation, the overall level of service and customer care was unacceptable.
26 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Matt,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience, as this is not the level of service we aim to deliver.
We understand how frustrating it must have been to experience multiple visits, delays in resolving the issue, and communication that did not meet your expectations. We appreciate you bringing these concerns to our attention.
We would like the opportunity to investigate what happened however, we have been unable to locate your job details based on the username associated with this review.
Could you please contact our Customer Services team directly with your job reference and postcode? This will allow us to carry out a full investigation, understand where we went wrong, and communicate the outcome with you directly.
We appreciate your feedback and hope to have the opportunity to address your concerns.
Kind regards,
Pimlico Plumbers
I have had various jobs done by pimlico…
I have had various jobs done by pimlico plumbers and on all occasions they have done a great job and when I had an issued with a job that had been done they made the appointment quickly and I wasnt charged any extra. Also
the fact that they send the same plumber I think is great. So while everything i said here is true I now have a much bigger issue that never existed before all the last time the plumber came he added a part in order to stop the gurgling in the bath and sink and now the gurgling has gone but the water is now coming up through the bath plug hole when using the sink, I have been informed they want hundreds of pounds to fix this.. I dont think this is reasonable consideration this problem wasnt there before they carried out the various jobs that already cost me alot so I will not be using them again.
26 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Michelle,
Thank you for taking the time to leave such a lovely review.
We're happy to hear that you've consistently had positive experiences with us. It's especially great to know that when an issue arose, we were able to resolve it quickly and without any additional charge.
We're also pleased that you've appreciated having the same plumber return for your jobs. We know how valuable it is to have a familiar engineer who understands your home and provides continuity of service.
Thank you for your continued trust in us. We look forward to helping you again whenever you need us.
Kind regards,
Pimlico Plumbers
Reply from Pimlico Plumbers
Hi Susan,
Thank you for your kind review!
We're pleased to hear that you found our plumber to be professional, friendly, and highly skilled. It's great to know they made such a positive impression.
We appreciate you taking the time to share your experience and look forward to helping you again in the future.
Kind regards,
Pimlico Plumbers
My engineer was excellent
My engineer was excellent , explanatory and provided very helpful information. Not a foot wrong. It would have been 5*s if I’d received a call telling me who was coming and when - as promised when I booked and paid in advance.
As it happened no problems arose either due to inconvenience or identification but an elderly or vulnerable person ( I am 70 but fit) might need that reassurance. However the visit itself and the skills shown by David were excellent.
23 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Fran,
Thank you for taking the time to share your experience with us.
We're pleased to hear that David provided such excellent service and that you found him knowledgeable, helpful, and thorough. We'll be sure to pass on your kind words to him.
We're sorry that we didn't follow through on our promise to contact you with your engineer's details and arrival time before the visit. We completely understand your point about how important this reassurance is, and we appreciate you highlighting it. Your feedback is invaluable and will help us improve our communication going forward.
Thank you again for your thoughtful review. We hope to have the opportunity to provide you with a full five-star experience next time.
Kind regards,
Pimlico Plumbers
Professional and efficient as well as…
Professional and efficient as well as polite and personable
23 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Kate,
Thank you for your kind review!
We're pleased to hear that you found our service professional, efficient, polite, and personable. It's always great to know when we’ve made a positive impression.
Thank you for choosing us, and we look forward to helping you again whenever you need us.
Kind regards,
Pimlico Plumbers
Excellent work carried out be the…
Excellent work carried out be the electrician Anthony
25 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Ili,
Thank you for your kind review!
We're glad to hear that you were pleased with the work carried out by Anthony. We'll be sure to pass your feedback on to him, it will be greatly appreciated.
Thank you for choosing us, and we look forward to helping you again in the future.
Kind regards,
Pimlico Plumbers
Reply from Pimlico Plumbers
Hi Ashley,
Thank you for your amazing review!
We're happy to hear that everything was set up so quickly and completed within 30 minutes. It's great to know you were happy with the speed and efficiency of the service.
Thank you for choosing us, and we look forward to helping you again in the future.
Kind regards,
Pimlico Plumbers
Booking and the work ok, sadly admin not very good
We decided to give Pimlico another chance after previous poor experience. The booking went well and our plumber was prompt, polite, personable and kept us informed when problems occurred. We are pleased with the finished job. The downside is that the updated accounts system provides very inadequate information to the customer. It took 4 days and three chasers before the detailed information I requested was provided. One reasons we chose Pimlico was that there is a back office to deal with the admin and problems and this is reflected in the charges. If this part of the organisation doesn’t perform it raises questions of value for money.
22 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Mr. Sorrell,
Thank you for taking the time to share your feedback.
We’re pleased to hear that the booking process went smoothly, that our plumber was prompt, polite and kept you well informed throughout, and that you’re happy with the finished work.
However, we’re very sorry for the delay in providing the information you requested. This is not the level of service we aim to deliver, and we fully understand your frustration, particularly given your expectations around our office support.
We hope the matter has now been resolved, but if there is anything still outstanding or any further information you require, please contact our Customer Services team directly and we will treat this as a priority.
Thank you again for your feedback, it is appreciated and helps us improve our service.
Kind regards,
Pimlico Plumbers
Very efficient & worked hard.
22 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi John,
Thank you for your kind review!
We're happy to hear that you found the service very efficient and that the work was carried out with such dedication. We really appreciate you taking the time to share your feedback.
Thank you for choosing us, and we look forward to helping you again whenever you need us.
Kind regards,
Pimlico Plumbers
Anel was helpful and punctual
24 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Ori,
Thank you for your kind review!
We're pleased to hear that Anel was helpful and punctual. We'll be sure to pass your feedback on to them, it will be much appreciated.
Thank you for choosing us, and we look forward to helping you again in the future.
Kind regards,
Pimlico Plumbers
The best
Good communication, fixed the problem and so reliable - I can't speak highly enough of Darren Ing and Pimlico Plumbers
20 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Michael,
Thank you for your wonderful review!
We're pleased to hear that you received such reliable service and clear communication, and that the issue was successfully resolved. It's especially great to know that Darren made such a positive impression, we'll be sure to pass your kind words on to him.
We appreciate your support and recommendation. Thank you for choosing us, and we look forward to assisting you again whenever you need us.
Kind regards,
Pimlico Plumbers
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