Hello Laurids, thanks for taking the time to share your feedback!
Sure, you could have used any 3rd party screen capture software to convert the animations you created into videos, as explained in our blog and site. PictraMap is free to use and we do not force anyone to upgrade. With our built-in screen capture feature though you achieve the best quality – or at least we haven't found a 3rd party software that creates such a good quality when screen capturing the animations created with PictraMap - if you find one, please let us know and we'll check it out.
And no, you don't need an i7 processor - we recommend using a fast i5 or i7 processor and 16GB RAM for best results but it certainly works in other cases too, it depends on many things, one of which is the processor. If you were running the animation smoothly with your Free account, then you would have run the screen capture feature with the Pro plan just as well, as long as you have followed the instructions provided on the site and on the blog.
And finally - re: cancellation process. We know it's a bit cumbersome, sorry about that – but since having more than 10 locations is a premium feature, it is only natural that you need to fit in that limit before you are able to downgrade your account back to a Free plan, hence the need to reduce the number of locations in your project before downgrading. By the way, all of this is clearly explained in the terms of service you agreed to when signing up for an account - and also in the My Account section after that.
I am sorry you are frustrated – and as I already told you via email, we are always open for feedback so we would gladly hear you out if you'd like to share your suggestions for improvement.
Happy travels and stay safe!
~Diana