I've just received my most recent, probably 7th cashmere scarf - and as always, just blown away by the exquisite quality. Not only is the presentation of the packaging so beautiful visually but everyt... See more
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If it was possible, I'd give 0 stars. Purchase made more than a week ago - and paid. Since then, no further action. Several reminders sent per mail, but left unanswered. Zero customer service. Never a... See more
Company replied
I am an international customer from South Korea. The company helped me kindly with shipping and inquiries. Also, the quality of the product is superb. I have known Piacenza for their superior quality... See more
Company replied
We are clients and admirers of Piacenza for more than 15 years. We are seduced by ancient technology of production of the cashmere and by the origen of the animals that donate their fur. For many year... See more
Company replied
Company details
Contact info
Regione Cisi, 13814, Pollone, Italy
- 015 619 1733
- customercare@piacenzacashmere.com
- www.piacenzacashmere.com
4.5
Excellent
478 reviews
Replied to 57% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was perfect !
1 October 2025
Returns processing takes too long
Returns processing takes too long, customer service is inefficient
13 February 2026
Beyond my expectations – Truly exceptional comfort.
The scarf is incredibly soft and so light that I almost forgot I was wearing it.
It is lightweight and drapes naturally no matter how it’s tied, with a wonderful airy softness.
You don’t need any complicated styling to make it look elegant.
The warmth and the cozy softness are deeply comforting.
The colors are sophisticated and blend beautifully with any outfit.
I am truly impressed with the quality.
3 February 2026
"Michael F" Roma
I was in Rome last December, and visited shop "Michael F", which runs my friend Mr.Stephan Finderberg.
He has only brands "Canali" and "Zegna",and he has showed me scarves "PIACENZA 1733", and I have bought one silk for the spring, but the one for winter blue/light blue made of silk and cashmere I haven't.
When I visted Your web-shop, and recognized the one I have tried in Roma, I was happy that I can buy it on line.
Dr.Vatroslav Bubalo PhD DDS
15 December 2025
Unprompted review
Dear Sirs
Dear Sirs,
Pleaselet me know the trackin number for when it will arrive in South Korea. For making a coat, please tell me which department and whom to contract for inquiries about cashmere 1/9 U, W etc
19 February 2026
Unprompted review
Everything was good
16 January 2026
Excellent quality
Excellent quality, excellent communication and high quality and subtly luxurious without being too loud
4 February 2026
Unprompted review
High quality & fast shipping
Piacenza's cashmere products and fabrics are always good in quality. The shipments and packaging are also really well, nothing broken, pretty great overall.
14 January 2026
Reply from PIACENZA 1733
Dear Customer,
thank you for your kind feedback.
We are delighted to hear that you appreciated both the quality of the sweater and the promptness of our service.
We look forward to welcoming you again soon.
Kind regards,
Customer Satisfaction Team – PIACENZA 1733
What I have ordered initially online…
What I have ordered initially online was not available but somehow they managed to find me another alternative colour within the same product range. I am very happy with their service, great job. Keep up the good work.
24 September 2025
Reply from PIACENZA 1733
Thank you so much for your kind review.
We’re glad we could find a suitable alternative and that you’re happy with both the product and our service. Your satisfaction means a lot to us, and your words motivate our team to keep doing our best every day.
Customer Satisfaction Team – PIACENZA 1733
Be careful about import duties.
Got a huge bill from FedEx for importation which I was not expecting , not clearly stated on the website that import duties have to be payed. No further orders will be placed by me , which is a pity as the products are good.
24 September 2025
Reply from PIACENZA 1733
Thank you for sharing your feedback.
We sincerely regret the inconvenience caused by the import duties — your comment is absolutely understandable. We’ll make sure to clarify this aspect more effectively on our website, as transparency is very important to us.
We truly appreciate your kind words about the quality of our products and hope to regain your trust in the future.
Customer Satisfaction Team – PIACENZA 1733
Exceptional quality
Material and construction looks superb. Order on Thursday and received the following Tuesday (within EU).
14 October 2025
Unprompted review
Reply from PIACENZA 1733
Thank you very much for your kind words.
We’re delighted to hear that you appreciated the quality and craftsmanship of your garment, as well as the efficiency of our delivery service.
Your satisfaction is our greatest reward.
Customer Satisfaction Team – PIACENZA 1733
If it was possible, 0 stars!
If it was possible, I'd give 0 stars. Purchase made more than a week ago - and paid. Since then, no further action. Several reminders sent per mail, but left unanswered. Zero customer service. Never again!
11 August 2025
Unprompted review
Reply from PIACENZA 1733
Dear Customer,
we are truly sorry to read your disappointment and understand your frustration.
Your order was placed during our summer holiday closure, a period clearly indicated both on our website and in our newsletters. This may have caused the delay and the impression of a lack of response from our side.
We apologize if this information did not reach you clearly enough and for the inconvenience experienced. We assure you that your satisfaction remains our priority.
With sincere apologies,
Customer Satisfaction Team – PIACENZA 1733
Reply from PIACENZA 1733
Dear Customer,
thank you for your enthusiastic feedback! We are truly pleased that you enjoyed both our garments and the promptness of our service. It is an honor to have you among our fans.
Warm regards,
Customer Satisfaction Team – PIACENZA 1733
Highest quality garments and service!
10 July 2025
Reply from PIACENZA 1733
Dear Customer,
thank you for your kind words. We are delighted that you appreciated both the quality of our garments and the care of our service. Your satisfaction is our greatest reward.
With gratitude,
Customer Satisfaction Team – PIACENZA 1733
Reply from PIACENZA 1733
Dear Customer,
thank you for your kind feedback.
We’re delighted to hear that everything from the order to the delivery met your expectations.
We look forward to welcoming you again soon.
Warm regards,
Customer Satisfaction Team – PIACENZA 1733
to express my sincere appreciation...
I wanted to take a moment to express my sincere appreciation for your prompt assistance in handling our requests for stamped and signed invoices, especially when customs issues arose.
6 May 2025
Reply from PIACENZA 1733
Dear Customer,
thank you sincerely for your kind words.
We’re truly pleased to know that our team was able to assist you promptly and effectively, especially in such delicate situations.
Your appreciation means a great deal to us and encourages our ongoing commitment to attentive and reliable service.
Warmest regards,
Customer Satisfaction Team – PIACENZA 1733
Excellent quality
Excellent quality. Arrived in Canada very quickly. I'm very happy with the sweater I ordered
1 April 2025
Reply from PIACENZA 1733
Dear Customer,
thank you very much for your wonderful feedback. We are delighted to hear that you are pleased with the quality of your sweater and with the swift delivery to Canada.
Your satisfaction is our greatest reward, and we truly look forward to welcoming you again.
With warmest regards,
Customer Satisfaction Team – PIACENZA 1733
Reply from PIACENZA 1733
We understand that import taxes can be an inconvenience, and we truly appreciate your feedback. Unfortunately, customs duties are determined by local regulations, but we hope that the quality of our products made your purchase worthwhile. If there's anything we can assist you with, please don't hesitate to reach out.
Customer Satisfaction Team - PIACENZA 1733
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