Physioroom.com Reviews 

no order, no response to last 2 emails, no one answers the phone, completely useless. still not got my order and its been 9 days

Very slow dispatch time, when item was eventually delivered the order was incomplete, follow up email took another week to get a response and although apologetic, the second item in the order has still not been dispatched after 10 days.
Order was place Aug 6th, complete order still not arrived by Aug 27th and counting.

Worst dispatch and deliver service I have ever experienced.

I returned two items to physioroom, which they confirmed they received. They then refused to pay my refunds for months until they went into administration.

I have not heard anything further so chased the matter and physioroom have now responded saying they were purchased by a new company and so will not honour the refunds as they do not have any records of previous orders - even though I have provided them all the details

Very disappointing aftersales, PhysioRoom Light Air Ankle Walker Brace Support Medium - Protective Walker Boot
lost a clip and would not even supply it to me as purchased over a year ago, not very helpful at all

Shocking customer service. Order went "missing" and when I phoned to speak to them incredibly rude. Would not buy from here again.

Ordered a back extension machine and 2 others items one package arrived 1 week later covered rust and with the welding coming apart very badly made machine I called 4 times and kept getting transferred to a voicemail eventually I spoke to some and they advised missing items and a new bench would arrive another week later part of the package arrived, I emailed and called many times with no response eventually I managed to get refund which I was told would take 2-5 days so I called as no refund and now I’m told my details expired for a refund and someone will call me back which they won’t, now I’m told refund takes 14 days!! Bad products awful customer service

Ordered late Sunday night.

Recieved on Wednesday.

Replied to my query quickly.

Very poor service. Ordered my item 19/6/24 and still have not received it. Have e mailed company and was told to look at tracking which I have been doing obviously but it seems to be at depot for weeks.

DO NOT ORDER FROM THIS COMPANY I bought a leg exerciser machine a few months ago and They took my money but I have never received the machine ,Pay pal closed the case as I could not prove I did not receive it {how can you prove you have never received something?}The Company would not reply to any of my emails.

Do NOT use this company! Ordered 2 calf protectors and received some agility ladders! Emailed them and asked me to send photo,which I did. Havn't heard from them since,in spite of repeated emails. Have now given up,but will never use this company again.

Would give zero stars if possible.
Ordered a product at a good price, huge delay in sending product (had to chase the company twice). When the delivery finally arrived it was the wrong item (a wrist support instead of a fracture boot). Phoned, product was still listed on the website but at an increased price. Was assured it would be sent out asap. Three days later, contacted again to be told it was out of stock and I could wait until the end of June (another 5 weeks) for the product to be delivered.

Awful customer service. Ordered boot for fractured foot, selected small on website but when it came through on order it said medium which i knew would be too big. I immediately contacted customer service to change prior to dispatch. Spoke to someone who quite rudely told me i had ro send an email. I explained i wanted to sort before dispatch and was concerned email wouldn't be checked and she told be abruptly that it was only option. So i sent email. No response and 8 hours later i get email telling me the wrong size boot has now been dispatched and i cant change it as its now too late. And i have no option to purchase the correct size or get a refund.

i strongly recommend you do not use this company.

No item delivered. No refund. I ordered several items from this site. The package arrived but the main item was missing. I contacted the company and asked them to send the missing item or provide a refund. Nothing. I asked again. Nothing.

Great range of items at good prices. Quick delivery.

I ordered a knee support on 20th April. Physioroom didn't dispatch it until the 29th! It arrived 1st May. Product is ok but this level of customer service is unacceptable when dispatch on the working day following order placement is standard. After a couple of days, I emailed to ask when I could expect delivery. They replied they were experiencing 'a high volume of orders' and apologized for the 'slight delay'. Isn't a high volume of orders something companies aspire to rather than a source of problems for the customer? Doubt I'll buy from them again or recommend to anyone else.

Awful experience. Sent the wrong size leg brace just before going skiing. I returned the brace but never received a refund. Kept telling me the refund had been issued to my PayPal which it hasn’t. Had to raise a complaint through PayPal to get a response which I’m still waiting for. Communication has been terrible and general customer service appalling.

After a severe knee injury, I ordered two knee supports from Physioroom. One week later, no sign of any dispatch confirmation, much like the previous review. I contacted the customer service through live chat to find out what was going on. I was given no reason for the delay and only told that my order was now on its way. The order did arrive a few days later, but only one of the knee supports was delivered. The package contained no picking ticket detailing the order or stating that an item was missing. I got back on the live chat and was given no explanation, no apology. I was just told to email them at the address they provided, which I did immediately. One week later, no reply to my email. I decided to try to email them again, this time using another email address (the one they provide on their contact page). And again, no reply after 10 days. Got back on the live chat. Explained the situation. No apologies, barely any acknowledgment of the issue. I was just told that the missing item was out of stock and would be available again three weeks later. So the much needed knee support that I should have received in February was now (possibly) going to arrive in April. It's the first time in my life that I've written a bad review, but then again, never before have I been treated with such little regard by a company. I would strongly advise against ordering from them.

After suffering an ankle injury, I have placed an order with Physioroom (ankle brace and massage bar). After a week of no communication from them, I contacted their customer service telling them I still haven’t received a dispatch confirmation. When they got back to me, I was told there was a “hiccup” with their shipping department and that my order will be fast tracked. 10 minutes later, I received another email saying that “one of your items” is “currently unavailable”. Not out of stock, unavailable. Didn’t even tell me which of the two it was. I remind you, I only found this out because I chase them down. So I replied and told them to cancel the whole order. They responded with blatant copy-paste excuses how they “continually strive to provide the best possible customer experience” and that “the issues you have faced are far from our usual standards”. Meanwhile I’m at home struggling to even walk while they blatantly don’t care. If I went to someone else, I would have received my items long ago and would be well underway to recover from my injury. They even had the cheek to ask me to “shop with us in the future”. Did they offer me something to say sorry for completely dropping the ball? Maybe a £5 discount or a free £2 elastic band? Of course not. I guess they’re busy providing the best possible customer experience.

Very poor experience! My first item never materialised (ordered 12 days ago), having been desperate for a wrist/thumb brace due to a suspected break in my left wrist, which required an mri, there were continual delays with regards to checking with their courier (Evri who hasn’t got the best track record). Eventually I was promised I would be sent another brace by next working day delivery. I had contact with Anita on Friday 2 February, who confirmed it would be dispatched that day, and I would receive it today Monday 5 February 2024. I didn’t feel overly confident with the company so chased them again today, and low and behold was told that they had dispatched the item today. They seem to make promises they cannot keep, which is a shame as my husband has used them many times in the past and they have always been excellent.

Sadly, we will never use Physio Room again, I have lost total trust in them, especially when my order was placed nearly two weeks ago, I needed the brace desperately and there seems to be constant delays in receiving it, if I ever do. Therefore, I can no longer recommend them as a reliable company to order from.