Phpjabbers Reviews 

203
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

They are very professional. They have wonderful assistance. Varun Suneja helped me with everything with great professionalism. Thank you very much.

Rated 5 out of 5 stars

“We are support for one of your clients - Matthew Dhaemer. Maya, representing your team has been offering patient consistent support through what has been for us an intricate and hard to solve... See more

Rated 3 out of 5 stars

I didn't buy anything yet from a seller. I found many scripts having a lack of mandatory validations while tested. Sometimes to find what you need you need to combine functionality of a few scripts. I... See more

Rated 5 out of 5 stars

I am one of the old school and have worked with computers since paper tape and punch card input days back in the 60's. To day I freely support local voluntary groups and not for profit community pr... See more

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4.6

Excellent

TrustScore 4.5 out of 5

203 reviews

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4.6

All reviews

(203)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Solid script good team

It is hard to understand the coding in the begining but the team are really helpfull and allways responce with a solution..

I can recommend php jubbers to anyone.

13 November 2020
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with PhpJabbers

I had an excellent experience with PhpJabbers, products are great and costumer service is very helpful and they are the best php software website in the world! Prices of singular product I think they're a bit expensive but in general I love this website and the scripts works very well. Thank you all!

26 October 2020
Unprompted review
Rated 5 out of 5 stars

This is my second experience of dealing…

This is my second experience of dealing with PHPJabbers having just bought another program from them. This program has been tailored exactly to suit my needs. I am extremely satisfied with the service I receive both from customer support and from the coders themselves. When you bring an issue to them they fully understand what it is you need and always make a great effort to ensure that you get what you want. Another full, 5 Stars for PHPJabbers from a very happy customer.

1 October 2020
Unprompted review
Rated 5 out of 5 stars

FIVE STARS!

“Your staff are always polite, your responses timely, your willingness to do mods always present and your admin interfaces well architectured and intuitive.

That's five out of five stars from me - well done!”

11 September 2020
Unprompted review
Rated 2 out of 5 stars

Terrible coding practices

Terrible coding practices; only expect support if you're willing to pay for it.

Code quality: well they save passwords in encrypted (not hashed form) and the encryption key in the config-files so far from best practices or secure.

They tamper proof their code so when you find bugs or issues and want to fix it yourself is blocked (unless you really want to reverse engineer their crap).

No support during weekends.

As long as it works it is kind of fine but if you have a budget; pick something else.

Background: The script broke when our ISP updated PHP to a newer version which triggered deprecation warnings (on a method that had been discouraged since 2012; we bought the script 2017). The deprecation warnings crashed the script making it unusable. PHP-jabber support was slow to respond as this happened close to the weekend, we tried to remove the deprecated code ourselves which triggered an anti-tamper behavior (we have the developer license but are still blocked form some changes). Recovering from the change was very troublesome.

We got good service once this review was published.

31 August 2020
Unprompted review
Phpjabbers logo

Reply from Phpjabbers

Hi Mikael,

it's Veselin Stoilov, founder of PHPJabbers here. I could not locate your client account on our system to check your support tickets so I guess you used a different name for privacy. If you can personally contact me I will be happy to assist in resolving the issues you are experiencing using our products. As to your comments:

1) as per our licence agreement we provide free support for 1 year after the date of purchase. If support is required we charge $39 per year. This is clearly stated on our website. Very often, even after that 1-year free support, we help our clients with issues they may face due to server configuration changes, PHP upgrades, etc.. - problems not caused by our products!

2) not sure which product you are using so difficult to comment on how passwords are stored, but I can't remember a script which saves administration password in a file.

3) with Developer licence you have access to script source files (except few framework files) and you can do all kind of not only small updates but major script changes. We have 40 000 clients, most web developers, who do all kind of modifications to our products by themself.

4) Yes, you are right - we rarely provide support on the weekends. Again, this is clearly stated on our website so not misleading there too.

Anyway, I will be glad to help you so do let me know if you need further assistance.

Regards,
Veselin Stoilov
Founder PHPJabbers.com


*** UPDATE ***

It turns that the script has been used by our client, Bjorn Lundin from Kiteboardcenter - Stockholm, for 4+ years without a problem and in the recent weeks a developer (Mikael Rapp - the person who posted this review) could not make a modification he has been hired to do. At the end, we were able to assist him and Mr. Bjorn Lundin keeps using the product!

Rated 5 out of 5 stars

Solid scripts & Great Support!

I am using phpjabbers scripts now ,the quality of the scripts are great and the service support is fabulous.

I am very happy and satisfied with Phpjabbers support.

Thank you phpjabbers:-)

6 August 2020
Unprompted review
Rated 5 out of 5 stars

I have integrated 2 scripts into our…

I have integrated 2 scripts into our website, event booking and shopping cart. PHPjabbers have always been very helpful and make the process as stress free for a technophobe like me. Can't recommend high enough and great value also!

5 August 2020
Unprompted review
Rated 5 out of 5 stars

Great scripts and support since 5 years!

I have used phpjabbers since 5 years or so, and have always been impressed with the quality of their scripts and support.
They have been constantly updating their code, and their framework.
One specific advantage i like is the fact that their scripts are made in a way that allows you to install as a widget on your web site anywhere you like and maintain the overall look and feel of your site. This way you are not restricted by the script design or UI as it is the case with most other scripts you find online.
Overall, I am very happy and satisfied with our experience with them and highly recommend them for your projects.

20 July 2020
Unprompted review
Rated 5 out of 5 stars

The PHPJabbers scripts are excellent…

The PHPJabbers scripts are excellent and the support if fantastic. I have enjoyed their products and support for over 10 years. They have always been very responsive and on spot with their support. I highly recommend them and their products.

28 March 2020
Unprompted review
Rated 5 out of 5 stars

I really like the products and services…

I really like the products and services that I have received from Stivasoft. I have had very few problems with the scripts. When I did have a small problem or question they were answered by support very quickly. I must admit through that any of the problems or questions that I had were almost always user related. The scripts are very solid and work as advertised. BStaples

27 March 2020
Unprompted review
Rated 5 out of 5 stars

Perfekte Leistung/Perfekter Support

Perfekte Leistung, Perfektes Script
Kinderleicht einzubauen....
Hervorragender Service/Support
-----------------------------------------------
Perfect performance, Perfect script
Easy as pie to install...
Excellent service and support

20 March 2020
Unprompted review
Rated 5 out of 5 stars

Tremendous service!

I've just finished setting up my booking calendar with the script provided by PHPJabbers. I'm not a scripter AT ALL and was pretty daunted by the project, but they have been superb. I've not actually experienced such a great support service before. I can count on their replies more than I can count on my own husband! They have been tremendous in responding so quickly to all of my many questions, and very patient with me. Would highly recommend :-).

8 January 2020
Unprompted review
Rated 5 out of 5 stars

Spam issues, but been dealt with

**UPDATE** : Ok, so it seems there was a bit of a mis-communication here. Firstly, it *does* have a CAPTCHA - but it seems the spammers who are attacking our site have found a way around it :( Secondly, I have been working with them via ticket to get the issue dealt with via a "block keywords" feature - and they have been very helpful. As such, I have tweaked my review (but left the original in place for clarity). Thanks!

While most of the program is ok - it seems they don't care about spammers on the review system! I contacted them to ask for an update that would block spammers with reCAPTCHA or similar - but they basically said: "Tough, you gotta buy a new version or pay for a custom modification". In this day and age, its not acceptable to have no anti-spam protection in your scripts. I've now got to write a whole system myself to replace this script, as its not fit for purpose any more due to the amounts of spam we are getting on it!

23 December 2019
Unprompted review
Phpjabbers logo

Reply from Phpjabbers

Hi Andrew,

the only support ticket I found on our system asking for reCAPTCHA on the Review Script was under the name of Will Richards so I guess you are the same person. I see that the order for the script was made almost 2 years ago and the script is currently used at educationusingpowerpoint dot co dot uk, and although we provide free support for 1 year only my colleagues still tried to assist you.

By default, our product uses built-in captcha protection, so I can't quite agree with you saying that we do not have any spam protection. Unfortunately, modern spam bots sometimes find a way to bypass captcha - no matter if it's ours or reCAPTCHA. What we can do is to make your captcha more difficult to be bypassed is it to make the generated captcha image harder to read - add another background and/or more symbols. However, I am afraid we can't just add reCAPTCHA for you for free like my colleagues already advised.

Let me know if there is anything else I can assist with.

Happy holidays!
Veselin Stoilov
Founder of PHPJabbers.com

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