photoroom.com Reviews 218

It's a scam. They charge you and there's no remedy. Insane...

Support claims to be a person "linda" or "sam" but it's just bots. Say they'll get back to you in a few hours.

I've had them charge me in 2024 and now again in 2025. No idea how to get it off. Insane.

I signed up for the"free version" and every day after that they were trying to charge me for $13.78. I tried talking to multiple representatives and they all acted like they couldn't help me cancel the membership. There was no option anywhere on the app or website to cancel. It was a mess. After constant messaging with these people they finally said I won't be charged for anything and my subscription is cancelled. We'll see.

Complete payment con / scam. I used the trial, 3 years ago and keep getting billed $69 each year, I have tried emailing no reply, all I get is an automated reply asking me to log in! It was 3 years ago I don't no my log in details and haven't used it for 3 years!

I honestly don't understand the bad reviews... maybe many are related to payment issues? They use the current industry standard - "Stripe" with ZERO issues on my 10s of platforms per month I use Stripe with. Quick, safe and clear what you pay and when. You can discontinue your subscription easily at expiration.. so there it is. If you have payment issues it is rather YOUR issue NOT theirs 95% of the time. Honestly.. I give up ranting about useless users and give bad knee-jerk review instead of reflecting on what they did wrong or neglected to do.

I create my own images with inspiration by other top TOOOPPP AI imaging models, and wanted a simple background remover. Tried many others, paid and whatnot - this one was GREAT!! So I thought, ok, it is cheap I will use it for my removals only. I am poor freelance tutor, so I count pennies.

Then for kicks I created an image just to test the capabilities.. needed a record of only a few words and it hit it first time! Usually it takes so many iterations with the best other models to get my goal. Guys and gals, give it a try, free trial too. CHEAP!!!!!

I found my paradise. Thank you, you saved me so much time.

I use my own pro photo/image editors, but they have many features for pro users... hope the costs don't increase, cause millions more will join once they discover it.

Hope I helped the platform, they deserve it. I have vast experience in graphic design, AI model & chatbot tester/validator and an English tutor. (I used and tested deepseek since v2 and predicted its rise, may Photoroom.com rise equally)

The background removal tool is handy for simple tasks. For more complicated stuff where you switch from automatic to manual and back again its simply unusable. It will constantly revert changes you did in manual, or if you are trying to get an automatic removal of a certain portion of the image it will reprocess the ENTIRE f***ing image all at once, messing up what you had done in manual.

We/I need a way to have the automatic removal part be applied only to a certain area and not overwrite the changes ive made in the manual. Currently, its frustrating as f*** to use for anything that nears the realm of graphical work instead of simple background removal

Unfortunately at one time this was a fantastic app and I did not mind paying the large price tag per year
However for the past few months there have been so many problems that noone seems to want to fix.

Total scam. I never even used the app and somehow I got charged for a whole year and when I tried to request a refund, pretty sure the app RENEWED subscription instead then said I’m outside of the cancellation window when I just got charged TODAY!!! WTF??? Super scam!!!!

I had a terrible experience with this company. First, they double-charged me for one month of service. Despite my efforts to resolve the issue, no refund was ever provided.

Due to this, I immediately canceled my subscription. However, even though my subscription was canceled 45 days ago, they still charged me again. This is completely unacceptable and feels like a deliberate scam.
I strongly advise others to stay away from this company. They are basically scammers.

They stole off me £69.99 I have raised this with my bank, my bank is chasing the money, I’ve also sent them an email (my bank told me to do this) and no reply on anything, no response through the app, they conned me into a subscription with no way to cancel. I want my £69.99 back SCAMMERS

I try using their free Magic Eraser but constantly get interrupted every 5 second on verifying whether am I a human despite I CONFORMED IT A 100 TIMES ALREADY. How can they not notice this?

I have just started the PRO version at £69.99 per year.
It has stopped working after 1 day. There was a chat device. The operator advised me to flush the cash. I did this. I then tried again and I had to verify who I was with an email address that was not mine! I tried another PC. I tried to contact them and the form would not accept either of my email addresses.

Resume - I have paid, there is no way of contacting them, it has stopped working.

If I had wanted garbage, I would have asked for it.

SCAM ARTISTS. They charged me even though I didn’t have a subscription. They can see no email address of mine link to my account and I cannot trace where they were able to charge me from. £70 GONE.

Issue with the app, on the chat with customer service, no matter which employee I get, they always simply recommend to upgrade the new ios version. That's the extent of their customer service. Choose another app

Such a bad payment experience

They still charge my card even when after I cancelled my subscription, when I try to reach out they make it as hard as possible for you to communicate with the support team

Very satisfied. Used once for removing the background and downloaded for free. Perfect for the needs. Thank you !!

this app is no terrible, it used to be half ok but then the upgrades killed it. this app will only drive you crazy and waste your time. ITS ONLY GOOD FOR REMOVING BACKGROUNDS... batch processing is a disaster everything is way out of proportion, looks strange,the Ai model is broken. i recommend NOT TO USE PHOTOROOM

Something so simple as uploading an image to remove its background makes it play the "something went wrong" card. Really? Late 2024 and things like these are still happening?

Excellent photo editor program. The support service is always in touch and always helps.

As of this review Photoroom is probably the best background removal tool we have found after trying quite a few.

That being said, limitations such as import limits of 2000 x 2000 and upscale tools not available on the web version make it annoyingly limited. Pixelcut is our go-to upscale program, and it feels conflicting to be paying for Photoroom but it not have such a simple tool available which a competitor (pixelcut) has.