Photobook showed usual good quality...but packing not as good as it usually is as corner of one book damaged...it had been dropped somewhere along the delivery process. Loyalty bonus offer great but... See more
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Review summary
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Great books, well produced at a reasonable price when in offers. Results would be greatly improved if there was a way to ensure the printed result matched the same colours as the off line editor, - i.... See more
Since Bonusprint days (which were good) the downloading of photos. has been quicker. it would be helpful to be able to load 2-3 at a time. A greater range of loading patterns would appreciated -... See more
My photobook (21cmx21cm, hardcover, standard paper) was beautifully produced, lovely quality paper and good hard cover. Its a pity though that Photobox no longer sell the protective sleeve that went... See more
Company details
Written by the company
We are here for the stories. The good, the great, the 'tell it again'. We promise to keep your stories as vivid as the day they were made so you can look back at the good times, and look forward to the ones yet to come. Photobox was founded in London in 2000 to help the nation develop and print their photos quickly and simply. Since then we have embraced the digital revolution to continue to bring your stories to life with a wide range of products and digital creative tools. Photobox is part of Storio group. Together, we are 6 brands across 13 countries, serving over 11 million customers, and making us a leading personalised photo products company in Europe. We're a place where life’s stories are created and shared between people and generations. We bring your stories to life through a range of high-quality personalised photo products, like photo books, wall decor, calendars and gifts. Our innovative technology enables you to easily personalise your creation to keep for yourself, or to share as the most thoughtful of gifts. Our photo products are carefully made to bring all your stories to life, from the big to the small, the planned to the unexpected, allowing you to relive those joyful moments and keep them close for years to come.
Customer satisfaction guaranteed
Here’s to having a positively unforgettable experience with us.
Got an issue with the creation process? Not happy with your order? If there’s anything you’re not satisfied with, visit our Help Centre for advice or reach out to our Customer Service team and we’ll find the best solution to make it right.
Contact info
Herbal House, 10 Back Hill, London, EC1R 5EN, London, United Kingdom
- 0330 053 3353
- https://service.storiogroup.com/hc/en-gb/p/contact
- www.photobox.co.uk
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4.1
Great
156K reviews
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I picked photobox item as they said it…
I picked photobox item as they said it would arrive on a specific date for a birthday. It didnt. I recieved an email saying it was done and at the delivery company.
I heared nothing else. I have chased the photobox and they finally said there is an error and a 2 week delay.
Customer service use copy and paste generic answers pretending they 'really understand my frustration.' They even suggested i was lucky they are re-printing at no extra cost.
Absolutle shambles!
**EDIT POST REPLY FROM PHOTOBOX***
Issue is not resolved, customer service member unable to read emails or respond to simple questions. Clearly they are trying to fob me off
20 August 2026
Unprompted review
Reply from Photobox
Hi Graeme!
Thank you for updating your review.
We are very sorry to hear that you remain dissatisfied with the handling of your order and the communication you have received. We can see that your case has now been escalated for further review with the relevant team. They are currently investigating the matter and will contact you directly as soon as possible with an update.
We sincerely apologise for the inconvenience caused and appreciate your patience while this is being looked into. We hope to resolve this matter for you as quickly as possible.
If there is anything more we can do to assist you, please do not hesitate to contact us.
Kind regards, Photobox!
Fabulous finished products
I always use Photobox to create my albums. The colours are vibrant, quality is excellent and the website is easy to use.
22 July 2026
I love creating Photobooks
I love creating Photobooks. So many options and so easy to use. The finished product is high quality
28 July 2026
A good product ,value for money
29 July 2026
Good quality books and speedy turnaround.
Photobox are my "go to" provider of photobooks and I find that their quality and efficiency are both very good.
The one problem I find, stopping this from being a 5* review, is that I prefer to design my books online and both the "undo" option and the "delete" options do not do a simple job. They either jump back too far (in the case of undo) or they sometimes rearrange the page (in the case of delete). As I am designing the books to fit the exact pattern I want, I find this frustrating.
Nevertheless I continue to use them and I can certainly praise the speed of their turnaround and the quality of their products.
20 July 2026
Danijal has been amazing
Danijal has been amazing, kind, understanding and he has provided outstanding customer service. Thank you very much!
20 August 2026
Unprompted review
can't be bettered
The online album creation software keeps getting better and better! The product looks good and wears well.
21 July 2026
The service was amazing and very…
The service was amazing and very prompt.
I was so impressed with the photo book I ordered, the quality of the book is better than I expected.
Also setting up the photos etc for the book was a very simple process.
I will be buying from this company again 😁
29 July 2026
High quality product
High quality product. App for producing photobooks is easy to use and offers good choices in terms of photo size/positioning and font for text. On the rare occasions when there has been a problem with the final product (pages in wrong order, pages sticking together) it was very easy to obtain a replacement copy (polite staff, no quibbles). Production/delivery time seems good, although this is less important to me than quality.
I appreciate that updates to the app are ongoing - however, please don't dumb it down, and please maintain the choices currently available.
29 July 2026
The photobook is excellent
The photobook was easy to create using the app on Windows.
Progress was tracked and delivery was on time.
The quality of the photobook is excellent, I chose glossy for the pages which was extra but well worth it.
I have similar books created by Photobox and the all have been excellent.
The option to have a free online slide show created from the photobook is an additional bonus.
Will use them again.
29 July 2026
Highly delighted!
Highly delighted with quality of Matt photos. Great service & well packed. Easy to process on line using photos on phone give it a try you won’t be disappointed!
29 July 2026
Excellent product and the quality is…
Excellent product and the quality is amazing. Don’t like the new software as you cannot add text to the cover or spine
29 July 2026
Unable to manipulate images on page…
Unable to manipulate images on page when designing photo book and no facility for cover/spine text to label album.
29 July 2026
Reply from Photobox
Hi HCH! We are sorry that you encountered some difficulties when creating your photobook as you were unable to manually position photos to pages and add text on the cover and spine.
In order to better understand the situation and find an appropriate solution, please contact our customer service by email by following this link:
https://service.storiogroup.com/hc/en-gb/p/contact
We would be grateful if you could include your order number and a brief description of your complaint in your message.
Kind regards, Photobox
Great beautifully done 🙏🙏
28 July 2026
Lovely keepsake
This was a gift from TUI and the book that I compiled was a lovely memory of my holiday
28 July 2026
Value for money!
A quality product delivered on time at a great price! Recipients have all been delighted with their little memory gift! Thank you!
28 July 2026
Great product and experience …
I found creating my photobook straight forward and easy. The finished product is beautiful.
28 July 2026
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