This is my go-to company when I buy gifts and decorate my home. Initially bought just the photobooks and loved how awesome the quality is that I had to get the framed prints, calendars, money packets,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It's great and easy to follow. I myself is technologically challenged but one way or another, I am able to follow the instructions given by your specialists. I would like to commend your staff who are... See more
Company replied
I've completed about 6-8 photobooks since Nov2020 so that I can document my kids' growing up years. It was tedious work doing a photobook but i must say the web editor helped to make things much easie... See more
Company replied
Good online & mobile platform for printing photo. Easy access and quick photo editing. Paper quality also affordable and come with good price with good quality. Huge promotion and deal also good and q... See more
Company replied
Company details
Written by the company
Photobook Malaysia is an online platform that allows individuals to create and customise personalised photo albums, prints, and other photo-based products. The company offers a wide range of design templates, editing tools, and materials to create photo products such as photo books, photo prints, canvas prints, calendars, and more. Customers can upload their own photos, choose the design and layout, and add personalised text to create unique and meaningful photo products. Photobook Malaysia operates in multiple countries and ships to over 100 countries, and has won several awards for its innovative photo products and services. The company's mission is to help customers preserve and share their precious memories through high-quality photo products that are both beautiful and durable.
Contact info
7, Jalan TP 2, Sime UEP Industrial Park, , 47600 , Subang Jaya, Selangor, Malaysia
- 03 9212 8535
- support-my@photobookworldwide.com
- www.photobook.com.my
4.4
Excellent
134 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Photobook Malaysia is started to listen…free delivery offer
Photobook Malaysia is started to listen to regular, loyal purchaser due to stiff competition and lower buying power at the moment. Offer with free delivery is the only real SALES
30 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi Pphisyam Hairulhisyam, thank you for giving us a 4-star rating! Our company values all the feedback given for the improvement of our service. We look forward to preserving more of your treasured memories again in the future.
Customer Service Slow Response
I bought the Twilly Jute Tote Bag - Full Black, but I received only the Jute Tote Bag while the free twilly is missing. I tried to contact customer service via live chat, whatsapp chat and fb messenger. All were slow to respond (more than 10 hours waiting time). Hopefully I will get my free twilly soon!
*** Update on 30th July 2021***
Yes I received reply from your customer service agent but was disappointed with the suggestion of RM5 refund in store credit and then asking me if there is any more pending order from me to include the free twilly. I think the best way is to just resend me the missing item in a new parcel. Thanks.
29 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi Cheah HY, thank you for taking the time to rate us. We apologize for the incomplete item you received. We have already responded to your concern via live chat. We value your feedback and rest assured we continuously make improvements to our products and services. Thank you for your understanding.
I love photobook
I love photobook. Its enjoyable to do. But the latest version abit complicated. Especially when i want to add many frames in one page.
Photobook has given me a chance to put all my memories photos inside a book.
28 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi Mabel, thank you for giving us a 5-star rating! Our company values all the feedback given for the improvement of our service. We look forward to preserving more of your treasured memories again in the future
getting faster the response from the…
getting faster the response from the photobook.
28 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi Serena, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon. Thanks!
Photobook Plus
A beautiful product according to personal taste. I've been a member and has subscribe the Photobook Pluss for the second year. Unfortunately, I did not enjoy much of the privilege given like last year where I received unlimited postage for my purchase.
The drawback for this year Photobook Plus is, when you bought a bundle vouchers and send the finished to same address (even a small magnetic card), the cost of postage is being deducted from the amount given in the Photobook Plus package. for instant : 8 pcs of magnet x RM 8/magnet. So, the postage is RM 64.00 for a small package. It can be considered as daylight robbery.
Please, review this policy to make me stay longer as your satisfied and loyal customers
28 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi Bea, thank you for giving us a 5-star rating! Our company values all the feedback given for the improvement of our service. We look forward to preserving more of your treasured memories again in the future
Good value
Good value, easy to use, speedy delivery but have encounter system show voucher expire b4 actual expire date. However glad that voucher has been extended after informed help desk.
28 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi Alan, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon. Thanks!
I am very satisfied with your service…
I am very satisfied with your service up to today. Your customer service team is very helpful and kind
28 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi Miza, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon. Thanks!
Good quality photo
27 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi Chin Qianyu, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
Review on photobook
It's a great app, user-friendly can be done on-line or off-line. Simple book is easy using phone app. However hope you can introduce more different sizes of Simple book.
Will be most helpful if there's a auto adjust function to set the brightness and sharpness of all photos.
Photobook should look into having an option to cummulate few items purchased under one delivery to reduce delivery fees. For instance, I once purchased two different 6'x6' photobooks on the same day but had to click individually and pay RM8 each for delivery. I'm sure delivery fees would be cheaper than RM16 if both the photobooks were to be delivered at the same time in one parcel, instead of separate parcels.
27 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi Jennifer Tan Chai Hoon, thank you for giving us 4-star rating. Our company values all the feedback given for the improvement of our service. For the combined shipping, this is already an added feature in the mobile app and website platform. Please click add project to proceed with multiple items in the cart. Hope this will help. Thank you
Disappointed with the shipment
In the past I have 5 stars great experience on all photobooks I orders, but the recent one, frame print, which I ordered for my son's 1 year Birthday party and photo session, didn't arrive on time, although with the premium shipment mode, item indicated shipped on 23 July, but 27 July still no update. Very disappointed.
27 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi Kok Peng Yeoh, apologies for the inconvenience. We have received your query and we have replied through chat. We are facing a lot of delays due to the impact of Covid-19 pandemic. Thank you for your patience and understanding.
I am very happy to use Photobook…
I am very happy to use Photobook products to give them my friends as birthday gifts
27 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi Azimah, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
Consistent colour and brightness
It will be superb if the colour and brightness of the photobooks can be consistent especially when they are duplicated.
27 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi Emy Tong, thank you for giving us 4-star rating and our company values all the feedback given for the improvement of our service. Please allow us to check on this further by sending more details through chat icon in the website as we print based on the submitted files. Thank you for your patience and understanding.
User-friendly Website for Creating Photo Products
I had a positive experience uploading photos and composing albums on this website. The basic editing functions are intuitive and suit my needs. I am satisfied with the print quality and quick delivery within a week.
I would give it another star if there is a more intuitive way to use offer codes. I had to manually copy and paste them. I suggest having drop-down menus to make it easier to select a voucher and apply it during checkout.
27 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi PY, thank you for giving us 4 star rating. Our company values all the feedback given for the improvement of our service. There is a suggested promo code in the website upon check out. However, if we are redeeming a unique voucher code purchased in our promotions tab, this needs to be entered manually. Thank you for your patience and understanding.
The overall outcome
I loved the art and tidyness of printing and how it came out. I am always excited with my purchases because i am never dissapointed. Keep up the good work.
27 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi Nur Amalina Shakira Abdullah T, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
Keep up good service
27 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi Syafiqah Azmi, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
The quality pf product is expected from…
The quality pf product is expected from photobook.. the delivery was a little bit slow because of covid. Its understable..
27 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi Haizum Hasan, thank you for giving us a 5-star rating. Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
Like canvas prints very much
Like canvas prints very much
Hang on wall for my new condo
27 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi David Choo, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
I really like the quality of Photobook…
I really like the quality of Photobook product
27 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi Farah Nadia Hashim, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
The best in the market
Ive been using and true loyal to photobook malaysia since i cant remember. Having vip pass is ttuly a bless. Well done guys👏👏👏
27 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi Cha md, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
I like being able to arrange a…
I like being able to arrange a selection of photos on one page. Would be great if there are more options of plain coloured background - I find the patterns too distracting and a lot of the solid colours too dark. More pastel options will be great
27 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi Ling Chong, thank you for giving us a 5-star rating and our company values all the feedback given for the improvement of our service. We look forward to preserving more of your treasured memories again in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.