Philips Reviews 

Who on earth is running Phillips? If there is a board of directors or shareholders I would strongly urge them to vote out the current CEO. The level of incompetence is staggering. Customer service non existent with telephone lines that are either bogus or unmanned.
Does anyone in their PR department read these reviews?
Systemic change needed or Phillip’s will disappear down the gurgler which currently is exactly where it deserves to be.
Horrendous beyond words.

The most slick warranty replacement service. No quibble, low admin and a replacement delivered in 4 days. Excellent

Philips Lighting support has redefined the art of customer frustration. If you’ve ever wondered what it feels like to shout into the void, their WhatsApp “support” is the perfect simulation. Conversations don’t so much resolve as evaporate — like smoke drifting away, leaving you to start all over again with yet another agent (or perhaps a bot cleverly disguised as someone who doesn’t care).
I’ve been chasing a simple replacement for a faulty light for over a month. Instead of progress, I’ve been treated to the endless joy of repeating myself, receiving cryptic “updates” with no actual information, and watching cases vanish into thin air. It’s almost impressive how consistently unhelpful they manage to be.
At this point, I’ve given up. Philips has convinced me that buying their products is essentially signing up for a masterclass in futility. Bravo, Philips — you’ve ensured I’ll never purchase from you again.

Avoid! I’ve order coffee machine from Black Friday sale. I’ve placed my order 7 days later I haven’t received any information. I’ve contacted them by live chat, they gave me reference number and assure that they busy but taking care of my order. Couple hours later I’ve received email “ We would like to inform you that, due to unforeseen circumstances, there has been a delay in the delivery of your order. We want to assure you that we are working to resolve this situation”. However, later the same day I’ve checked my account and my order was cancelled without any information or email explaining why. I’ve contacted them again and agent claimed that item was out of stock. I don’t know how I could place order and PAY for it if was out of stock.. and I can order different one. So it’s looks like nice scam, get you order cheaper item than cancel your order and offer you purchase more expensive one. I think that should be reported somewhere if I’m honest, how can you sale products and take money if you don’t have them.

I ordered a coffee machine on their website, excited that it will arrive before Christmas. After a week of no notification about the status of my order, I decided to call customer service. Only then I found out that the order was cancelled as the item is out of stock. But did I receive an email about this? No. I had to call the team to learn the news. I did not expect this level of customer service from a big company such as Philips. And what if I have a Philips coffee machine and I need repair? Will my repair be handled in a similar manner? Maybe I might just order a coffee machine from a different provider. Too bad :(.

So i have bought a coffee machine on black friday sales and after few days i get money back on my account and order canceled...been told the reason is technical issue and only thing they can do is to give a 10 % off soo coffee machine i bought for 342£ and now is 615£ minus 10% will be arround 600 so it was a fake black friday sale

Excuse me? Delivery delayed by weeks?
Is it coming directly from china? If I’d known I would’ve never ordered it.
No way to cancel the order and get the money back nearly 500£ and no light fixtures for weeks now!

I was sent return labels which I had to print, I have no printer. Had to go to the library but when trying to print it said it would need an air printer so no good

I have so far called a number to be given another number to speak to someone in a different department who gave me another number who I struggled to make understand my problem.
Went through hours on phone and WhatsApp message to then be told that department won’t be able to help as it is the wrong one now given another number which isn’t even Philips it is navex global who take details and report to whoever necessary
In other words passing the problem
I bought the products from Philips and should be obviously assisted by them

Very unsatisfactory customer service customer care is awful at best

Currently on my 12th day of waiting for my coffee machine. The phone line is pretty much useless. They promise calls back and never do. They still have my order for processing with no delivery date. It's embarassing.

You have to wait 2 days for a call back to complain.......they never get back to you.

Never buy anything off this company. Their customer service is a disgrace.

Very poor customer experience I placed an order (#0007536012), paid upfront, and weeks passed with no updates. Customer service only sends automated messages with no real progress. Not recommended.
This is what I received everyday.

Dear consumer. unfortunately, our response to you takes longer than we were hoping for. Please send (Yes) if you still need our support. and (No) if you do not need assistance anymore. We apologize for any inconvenience.

Extremely disappointed – missing product and terrible service

I am very disappointed with Philips. My product was supposedly delivered, but the parcel was left at the wrong door and building (I have photo proof). Despite this, I was asked to go to the police station and make a claim.

Even after completing this, no replacement item or refund has been provided. Customer service has been frustratingly slow, and this situation is unacceptable. A reputable brand like Philips should handle these cases much better.

Due to this experience, I will not be purchasing anything from Philips again.

We bought a Phillips TV last year in Spain and over 3 weeks ago it went blank screen. After trying various resets, tried updating it without success it still did not work. It was still under a 2 year guarantee but we found Customer service absolutely terrible - always having to chase them and after 3 weeks of chasing them - their solution was to take it to the service centre ourselves, which was 800km one way drive in Seville. Who in their right mind would drive that far to a repair shop with no guarantee it would be fixed immediately or at all - never mind the cost of travel. Every time we called customer services they would send en email closing the case when it obviously wasn't and they kept stringing us along saying the service team would be in touch soon although they never were and we would chase again. Obviously Phillips attitude is the customer will get fed up banging their head up against a wall and give up. We may as well have thrown the money away.
It has been an extremely stressful and frustrating experience and I would not touch Phillips products ever again. Even the store manager who we bought the TV from said they would not recommend Phillips (well thanks for telling us that now!). Stay away from Phillips

I bought an electric trimmer which was sent back due to it being faulty within a year. I was then sent a replacement which also went again faulty within the year when I tried to send it back or get aI bought a electric trimmer which was sent back due to it being faulty within a year. I was then sent a replacement which also went again faulty within the year when I tried to send it back or get a refund they said. I am out of the warranty period as it’s from the first product that I bought seriously their products are substances and I would stay away from anything and any category of product.

I’m extremely disappointed with Philips. I have been waiting for my unit to be fixed for a very long time, and every time I follow up, I’m told they are still “waiting for parts.” There have been no proactive updates from their customer service — they only respond when I contact them first, and even then, I never get a clear answer on when the repair will be done.

It’s almost Christmas now, and I’m still waiting with no solution in sight. Philips doesn’t seem to care about their customers’ time or frustration. They haven’t even offered a replacement for the long delay. This experience has been incredibly disappointing, and I’ve lost trust in their service quality.

Reliability poor and trying to contact customer service for a response is a full time job.

Toothbrush battery very poor and when brocken they will not exchange.

If I could give zero stars I would. I ordered an iron on the Black Friday sale it came the following day which is great however it had a European plug. After trying to call them and being kept on hold for a lengthy period, I was then connected to a call centre in the Philippines where they told me that it was a packing error and that they were unable to fulfil the correct order. after initially suggesting I make-do with an adapter, I was then told the only option available was to receive a refund and for me to re-box the item and send it back and reorder from scratch. inconveniently the iron is now OOS so I I asked them to send the next equivalent iron which was listed on their website which they refuse to do. I then asked to be connected to a member of customer services or the complaints department which I was told was not possible. I was then told a request have been raised for a callback from a manager but they couldn't guarantee when this would be and only assured me of the fact that this would be someone else from the Philippines as they have no UK call staff.

So in summary, they sent me the wrong item I've had no solution other than to buy an adapter plug or receive a refund, offered no apology for messing up in the first place, refused to provide an alternative iron and I can't speak to customer services or raise a complaint because this is not possible.

I have bought Phillips iron for years. I currently have a handheld steamer and a normal iron but rest assured I will not be continuing to buy from them because the quality has continually gone down and the customer service is non-existent.

My advice, give your business to a brand that values its UK customers because Philips no longer seems to.

What can i say about the company thats fair .
Good products
Shame let down buy the time it takes to get a refund .
Or even getting hold of them .
Needs a good look at the system being use.

in 2023 I bought a Philips 65 Inch Mini LED 4K Ultra HD Smart Ambilight TV from Costco. The tv was lovely once fitted to the wall. The Ambilight is a truly great feature looks amazing. A few months later we noticed a poor connection to the internet using wifi the tv had a message on the screen. Restricted Access Your connection to the router is not confirmed. Do you want to continue. We click yes and the tv restricted the speed from the router leaving movies and live sport buffering even though the tv speed test ran at 750mbs. We tried to connect with ethernet cable and the tv was still restricted. I reported this to Philips they gave me a few thing to try but this did not resolve the problem. Philips emailed me saying the tv is not the problem it is a internet supplier. We contacted Virgin many many times regarding this they tried many things and eventually swapped the Hub 5 router for the Hub 4. This did not help and I was locked into virgin for another 18 months. Just to mention we has a second Philips 65 in the bedroom and that had the same message. We put up with this until our contract with Virgin has completed then changed to EE but unfortunately the Philips tvs are still showing the same problem. This confirmed it was indeed the tvs despite Philips saying I was the internet provider. I contacted Philips and updated them with results on the tvs using the new internet provider. There reply was your tv is out of the 2 year warranty and offered no support even though the problem was reported during the active warranty period. What poor after sales service from such a premier company.

Never buy a consumer item from Philips. The level of incompetence in trying to deal with their customer services is staggering. I have spent 5 days trying to get a return label for an item - I've sent 13 different mails, they have sent 12 incorrect labels, no one will take a call, no one can do even the most basic tasks.
AVOID ANYTHING PHILIPS

Went to send product back and uploaded all relevant information, it wont let me enter the serial number keep saying in wrong even though ive uploaded a picture so wont let me go any further with faulty return, I then try contacting them on chat and says invalid email no wonder they give you a guarantee as you cant use it